ServiceNow Financial Service Operations Specialist

As a highly skilled Senior ServiceNow FSO Consultant, your role will involve leading the design, implementation, and optimization of Financial Services Operations solutions on the ServiceNow platform. Your expertise in financial services domain and hands-on experience with ServiceNow's FSO suite will be crucial in successfully executing the following key responsibilities: - Lead end-to-end implementation of ServiceNow FSO modules, from requirements gathering to deployment. - Collaborate with business stakeholders to translate financial services processes into scalable ServiceNow workflows. - Design and implement solutions for financial product servicing, customer onboarding, disputes management, regulatory compliance, and more. - Integrate FSO with other ServiceNow modules like CSM, ITSM, and Risk & Compliance. - Customize UI policies, business rules, scripts, and workflows to meet business requirements. - Provide technical leadership, mentorship, and conduct client workshops and training sessions. - Ensure adherence to ServiceNow best practices and governance standards. In order to be successful in this role, you will need to meet the following qualifications: - 5+ years of ServiceNow platform experience, with at least 2 years in Financial Services Operations (FSO) or Customer Service Management (CSM). - Strong understanding of financial services domain such as banking, insurance, wealth management, or fintech. - Proficiency in ServiceNow scripting (JavaScript), Flow Designer, and IntegrationHub. - Experience with ServiceNow FSO data models, case types, and financial product configurations. - Excellent communication, stakeholder management, and client-facing skills. - ServiceNow Certified Implementation Specialist in CSM or FSO (preferred). - Bachelors or Masters degree in Computer Science, Information Systems, or related field. Additionally, any experience with ServiceNow App Engine Studio, custom app development, regulatory frameworks (e.g., GDPR, SOX, PCI-DSS) in financial services, Agile/Scrum methodologies, and DevOps practices will be beneficial in excelling in this role.,