Technical Implementation Engineer

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Technical Implementation Engineer (TIE)

This role involves hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerised environments.

This is a Global role, so you may be working across different shifts(including Night shifts) supporting Customers across multiple timezones.

We work in Hybrid mode (3 days from office, 2 days from home) Relocation to Pune would be required for the role.

Key Responsibilities

Customer Onboarding & Enablement

• Lead end-to-end onboarding for enterprise customers on multiple Qualys Cyber Security products
• Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs.
• Align solution deployment/configuration/optimisation with customer business goals, security policies, and compliance requirements.

Technical Implementation

• Assist with the deployment and configuration of Qualys agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments.
• Support secure integration with AWS, Azure, GCP, OCI, and containerized platforms such as Kubernetes, Docker, and CRI-o.
• Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration.

Customer Success & Adoption

• Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention.
• Educate and guide customers on platform capabilities, security use cases, and best practices.
• Design and manage onboarding plans, training sessions, and success criteria tracking.

Cross-functional Collaboration

• Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements.
• Collect feedback to inform product development and improve onboarding frameworks.

Required Qualifications

Experience & Technical Skills

• 5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support).
• Hands-on experience in enterprise IT environments, with working knowledge of Windows, Linux, and basic networking concepts.
• Exposure to cloud platforms (AWS, Azure, GCP, OCI)
• Familiarity with cybersecurity principles, vulnerability management, compliance frameworks, and threat detection tools.

Tooling & Platform Knowledge

• Ability to deploy and manage endpoint agents, connectors, and policy configurations across diverse systems.
• Experience in working with security scanning tools, configuration baselines, patch rollouts, and dashboards.

Communication & Interpersonal Skills

• Exceptional communication, presentation, and client engagement skills.
• Proven ability to simplify complex topics for technical and non-technical stakeholders alike.

Mindset & Adaptability

• Analytical thinker with problem-solving orientation.
• Flexible working schedule, as role requires
• Able to work independently and manage multiple onboarding projects simultaneously.
• Collaborative and empathetic approach to building customer relationships.

Preferred Qualifications

• Prior experience with Qualys platform (as an end-user, consultant, or sales engineer).
• Understanding of IT asset management, configuration compliance, and security operations workflows.
• Exposure to container technologies (Kubernetes, Docker, CRI-o).