Technical Delivery Manager

Job Title:

Location: Bangalore

Job Type:

Working Hours:

(Day Shift)

Designation:

Location:

Workforce Strategy & Planning Manager

Key Responsibilities:

• Workforce Forecasting & Scheduling:

• Develop accurate staffing forecasts based on historical trends, business cycles, and project pipeline. Align staffing strategies with business and operational goals.

• Client Interaction & Talent Positioning:

• Engage with clients to gather resource requirements and provide workforce solutions that meet their technical and business needs. Proactively position the right talent before client demand peaks.

• Understanding of IT Skills & Project Needs:

• Demonstrate strong understanding of IT technical roles, skills, and domain knowledge. Map resource capabilities to project and domain-specific requirements.

• Data Analysis & Reporting:

• Utilize Excel, dashboards, and WFM tools to generate reports and actionable insights that support proactive workforce planning.

• Real-Time Workforce Monitoring:

• Monitor staffing levels, project allocations, and real-time operational dashboards to ensure smooth delivery and service continuity.

• Team Leadership & Scaling:

• Plan and execute team scaling strategies, managing growth from inception to full productivity for teams ranging from 50 to 100+ members.

• Collaboration with Recruitment Teams:

• Work closely with IT recruiters to fulfill workforce demand, ensuring timely onboarding of quality talent.

  Extensive experience working with IT recruitment teams is highly preferred.

Key Skills & Qualifications:

• 6–12 years of experience in

  Workforce Management (WFM), IT Resource Planning

  , or

  Program/Project Management

  within the IT services domain.
• Demonstrated experience working closely with

  clients

  , understanding their resourcing requirements, and proactively fulfilling needs.
• Proven ability to build and manage

  mid- to large-sized technical teams (50–100+)

  .
• Solid grasp of

  IT technical skills

  , project lifecycles, and delivery models across domains (e.g., application development, infrastructure, cloud).
• Proficiency with

  Excel

  , WFM platforms (e.g., NICE, Kronos, Aspect), and BI/dashboard tools.
• Strong stakeholder communication and cross-functional collaboration capabilities.