Job
Description
ABOUT US The Sangam Group , established in 1994, has been a pioneering name in the power electronics industry. The company has built a legacy of engineering excellence, quality manufacturing, and dependable service in the field of high-performance power solutions. Sun Power India is the flagship brand of Sangam Group, representing innovation, performance, and trust in power management. Sun Power India is committed to providing energy-efficient, cost-effective, and sustainable power solutions. Sun Power India offers a wide range of products designed for precision and durability: Uninterruptible Power Supply (UPS) Systems : 1-1 Online UPS (1 kVA to 10 kVA) | 3-1 Online UPS (10 kVA to 60 kVA) | 3-3 Online UPS (10 kVA to 200 kVA) | High-Frequency UPS | Offline UPS for small-scale applications Voltage Stabilizers: Servo Stabilizers (Single Phase & Three Phase - Air/Oil Cooled) | Static Stabilizers (Single Phase & Three Phase) Transformers: Isolation Transformers | Step-Up & Step-Down Transformers Inverters & Batteries: Long-lasting batteries and power inverters for residential, commercial, and industrial use SERVICES OFFERED: Installation & Commissioning Annual Maintenance Contracts (AMC) On-site and Remote Technical Support Battery Health Monitoring Systems Energy Audit & Power Quality Solutions Customized Power Backup Solutions Solar Energy Integration Solutions Role Description This is a full-time on-site role located in Surat for a Technical Coordinator at Sun Power India. The Technical Coordinator will be responsible for providing technical support, customer service, project management, and ensuring efficient power solutions. Responsibilities 1. AMC Renewal & Client Communication • Initiate timely calls to clients for Annual Maintenance Contract (AMC) renewal. • Follow up with clients to ensure contract continuity and address any queries. • Maintain a schedule of upcoming renewals and update status accordingly. 2. Complaint & Service Coordination • Receive and record customer complaints in the system. • Assign service tasks to technicians and ensure timely resolution. • Track the progress of open complaints and follow up until closure. 3. Repair Service Call Management • Coordinate all incoming repair-related service calls. • Communicate with service engineers and ensure proper scheduling and resolution. • Maintain records of repair calls, actions taken, and client feedback. 4. Monthly Reporting • Prepare and submit detailed monthly reports covering AMCs, complaints, service status, and technician performance. • Share insights and trends with management for decision-making and improvement planning. Other task delegated by higher authority. Qualifications Required Strong Communication and Customer Service skills Analytical Skills for problem-solving Technical Support and Client Management experience Ability to work effectively in a team environment Previous experience in the power electronics industry is a plus Bachelor's degree in Engineering or management field is a plus 1-2 years of experience in related or similar background role is a plus Annual CTC would depend upon experience. Freshers are welcomed if you bring good skill-set on table. Email your resume: dsakariya.sangamelectronics@gmail.com Job Location: No- 8 Parekhwadi, opp. Kasanagar, nr. Hindu Milan Mandir, Old GIDC, Katargam, Surat, Gujarat 395004 Job Type- Full-time Permanent, On-site Show more Show less
