Technical Coordinator

As a Technical Coordinator at Sun Power India, your role will involve providing technical support, customer service, project management, and ensuring efficient power solutions. You will be located in Surat and will be responsible for the following: Responsibilities: - Initiate timely calls to clients for Annual Maintenance Contract (AMC) renewal. - Follow up with clients to ensure contract continuity and address any queries. - Maintain a schedule of upcoming renewals and update status accordingly. - Receive and record customer complaints in the system. - Assign service tasks to technicians and ensure timely resolution. - Track the progress of open complaints and follow up until closure. - Coordinate all incoming repair-related service calls. - Communicate with service engineers and ensure proper scheduling and resolution. - Maintain records of repair calls, actions taken, and client feedback. - Prepare and submit detailed monthly reports covering AMCs, complaints, service status, and technician performance. - Share insights and trends with management for decision-making and improvement planning. Qualifications Required: - Strong Communication and Customer Service skills - Analytical Skills for problem-solving - Technical Support and Client Management experience - Ability to work effectively in a team environment - Previous experience in the power electronics industry is a plus - Bachelor's degree in Engineering or management field is a plus - 1-2 years of experience in related or similar background role is a plus The Sangam Group, established in 1994, is a pioneering name in the power electronics industry. Sun Power India, the flagship brand of Sangam Group, offers a wide range of energy-efficient, cost-effective, and sustainable power solutions. The company is committed to innovation, performance, and trust in power management. If you are interested in joining us and possess the required skill set, email your resume to dsakariya.sangamelectronics@gmail.com. The job is full-time permanent and on-site located at No-8 Parekhwadi, opp. Kasanagar, nr. Hindu Milan Mandir, Old GIDC, Katargam, Surat, Gujarat 395004. Freshers are welcomed, and the Annual CTC will depend on experience.,