Technical Architect

Greetings,

We have immediate opportunity for ServiceNow Architect – 10 to 15 years

Synechron– Pune, Hinjewadi

Job Role:

Job Location: Pune,

About Company:

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honoured with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,700+, and has 48 offices in 19 countries within key global markets. For more information on the company, please visit our website or LinkedIn community.

Diversity, Equity, and Inclusion

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Experience Required

Position Summary

Key Responsibilities

• Act as a Subject Matter Expert for ServiceNow ITSM and HRSD processes, configurations, and best practices.
• Provide guidance on process design, ServiceNow platform capabilities, and integration requirements.
• Configure, and maintain ServiceNow ITSM modules including Incident, Problem, Change, Knowledge, Service Request Management
• Hands on experience populating and maintaining CMDB.
• Configure and support ServiceNow HR Service Delivery modules like Case & Knowledge Management, Employee Center, Lifecycle Events, and HR Service Catalog.
• Collaborate with technical developers to deliver enhancements, workflows, UI policies, business rules, and integrations.
• Conduct impact analysis, system testing, UAT coordination, and post-production support.
• Prepare and review functional and technical documentation — including FRS, design documents, test plans, and user manuals.
• Support ServiceNow platform upgrades and release management activities.

Required Skills & Experience:

• Strong knowledge and practical experience in ServiceNow ITSM modules
• Working experience with ServiceNow HRSD modules
• Proven ability to conduct functional requirement workshops and translate business needs into technical designs.
• Strong understanding of data privacy and access control models (particularly for HRSD use cases).
• Knowledge of ServiceNow Integration Hub, REST, and third-party integrations.
• Experience in preparing functional and technical specifications.
• Familiarity with Agile and ITIL frameworks.
• Excellent interpersonal, presentation, and written communication skills.

ServiceNow Certifications:

• Certified System Administrator (CSA) (mandatory)
• ITSM Implementation Specialist (preferred)
• HRSD Implementation Specialist (preferred)

Preferred Skills:

• Exposure to Service Portal, Employee Center Pro, or Custom HR Applications
• Knowledge of platform upgrade best practices

Educational Qualification

If you find this this opportunity interesting kindly share your updated profile on bansi.hindocha@synechron.com

With below details (Mandatory)

Total Experience

Experience in ServiceNow-

Experience in ITSM-

Experience in HRMS-

Current CTC-

Expected CTC-

Notice period-

Current Location-

Ready to relocate to Pune-

If you had gone through any interviews in Synechron before? If Yes when

Regards,

Bansi Hindocha

bansi.hindocha@synechron.com