Technical Analyst

Responsibilities

• Own Agile delivery across scope, timelines, milestones, priorities, roadmaps, and budgets.
• Plan, coordinate, and facilitate all Agile ceremonies: backlog preparation (epic/story/task), estimation, sprint planning, daily stand-ups, retrospectives, sprint/ad-hoc demos, releases, and retrospectives.
• Coach teams on Agile/Scrum practices, ensure adherence to DoR/DoD, and guide teams toward higher Scrum maturity while adapting pragmatically to team context.
• Work closely with Product Owners to manage backlogs, new requests, dependencies, and roadmap alignment.
• Track delivery using burndown charts, velocity, KPIs, and ensure alignment between commitments and execution.
• Proactively identify, mitigate, and remove risks, blockers, conflicts, and dependencies; ensure resources are clearly and continuously briefed.
• Ensure quality delivery by reviewing acceptance criteria, test plans, test cases, QA triage, and sprint deliverables.
• Act as a delivery interface for engineering, product, QA, design, customers, and stakeholders.
• Proactively organise customer/stakeholder meetings, share MoMs and actions, and provide clear, data-driven status reports.
• Support release readiness, including release notes, app store submission planning, and project documentation.
• Develop a strong understanding of Diagnal's products, platforms, delivery models, engagement structures, contractual milestones, and stakeholder expectations.
• Collaborate with Product Owners and senior engineers / technical architects to perform solution analysis, scope trade-offs, dependency analysis, and feasibility assessments during discovery and roadmap planning.
• Perform data-driven analysis on product usage, delivery metrics, and customer feedback to identify improvement opportunities, optimisation areas, and backlog refinements.
  

Requirements

• 4-6 years' experience as a Scrum Master / Project Manager.
• Experience leading Scrum teams in domains such as video streaming, e-commerce, gaming, ride sharing, e-learning, online travel booking, telecom, or similar.
• Experience delivering consumer-facing mobile apps, consumer-facing websites, AWS-based full-stack JavaScript platforms, or CMS platforms.
• Strong understanding of SDLC; hands-on development experience preferred.
• CSM, PMI-ACP, or PMP certified.
• Strong knowledge of Scrum artefacts and practices.
• Expertise with Atlassian project management tools, including Jira and Confluence
• Strong leadership, stakeholder management, communication, problem-solving, conflict-resolution, and organisational skills.
• Experience working with globally distributed teams.
• Technical understanding of system architecture, APIs, integrations, and non-functional requirements.
• Strong analytical skills to interpret delivery metrics, usage data, and customer feedback.
• Bachelor's degree in Computer Science, Engineering, Technology, or related field.
• Experience creating and presenting project delivery reports.
  

Success Metrics

• Predictable sprint and release delivery.
• Improved team velocity and reduced delivery slippage.
• Clear visibility into risks, dependencies, and progress.
• Positive feedback from engineering teams and stakeholders.
• Continuous improvement in delivery efficiency and quality.
• Accurate and timely delivery reporting.