Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE To assure SITA's competitive strength and business growth through the provision of the highest quality technical field services to SITA customers in airports or at their premises.Perform all field services activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class on-site field maintenance and support activities. Roles performed in the context of Internal Desktop vary slightly in the sense that the main customers are Internal at SITA specific Airline/Airport experience is not necessary and that there are no specific billing responsibilities. For the technical competencies only a high level knowledge of LAN Protocol Troubleshooting WAN Troubleshooting and LAN Equipment Configuration is necessary and knowledge/experience on specific tools is not required. The roles are subject to following policy and procedure and will be responsible at country level only. KEY RESPONSIBILITIES Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).- To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.- Perform onsite interventions as a result of a Service Desk request as soon as possible and within the terms of the customer contract and SLAs.- When required act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.- Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.- Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.- Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.- Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.- Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with the Field Operations guidelines and instructions where provided.- Reporting and escalating all observed problems to proper SITA operational escalation points.- Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.- Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties. - Complete AVMA Daily Diary accuratel y and on time.- Ensure that all the required Field Service data is provided and recorded in the correct fields in the SITA Service Hub record for all assigned Incidents & Change Orders. Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).- To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.- Perform onsite interventions as a result of a Service Desk request as soon as possible and within the terms of the customer contract and SLAs.- When required act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.- Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.- Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.- Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.- Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.- Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with the Field Operations guidelines and instructions where provided.- Reporting and escalating all observed problems to proper SITA operational escalation points.- Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.- Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties. - Complete AVMA Daily Diary accuratel Qualifications: EXPERIENCE Minimum 1 year's experience in onsite support activities and repairs of PCsPrintersand LAN WAN equipment.- Must have dealt directly with external customers delivering to SLAs.- Experience of working at Customer locations. KNOWLEDGE & SKILLS PROFESSION COMPETENCIES Airline Applications Hardware Install & Repair LAN Equipment Configuration LAN Protocol Troubleshooting LAN Topology Troubleshooting O/S Install & Configuration S/W Install & Configuration WAN Troubleshooting CORE COMPETENCIES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Results Orientation Teamwork EDUCATION & QUALIFICATIONS Minimum Diploma / Certificate in Computer Science Electronic Engineering or equivalent country IT qualification.- Working towards CompTIA A+ SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM: Join our innovative and fast-paced Border Management platform team as a Software Developer, where you'll play a pivotal role in shaping the future of our industry leading products. The technology platform underpins all of our portfolio and is a critical component of our future success. If you are passionate about pushing the boundaries of technology and thrive in a collaborative and dynamic environment, we invite you to join us on this exciting journey. Apply now to be a key player in shaping the future of our platform! Be at the forefront of technological advancements, contributing to a dynamic and forward-thinking platform team. Work alongside diverse and talented individuals, fostering creativity and knowledge exchange. Develop professionally and advance in a rapidly evolving industry. Contribute to the development of a platform that makes a significant impact in the industry. WHAT YOU WILL DO: Review requirements from various product lines to help product owner define and prioritize new features. Write code to team standards in order to implement and test new features. Identify and develop automated tests cases for new features. Triage and fix bugs reported by users and testers. Accurately estimate effort on new stories and tasks. Contribute to definition and implementation of Devops pipelines to build test and deploy code as required. Participate in reviews of everything from low level code to sprint performance or definition of new features. Document new features using agreed standards to encourage adoption with platform consumers. Collaborate with colleagues in your scrum team and with other teams on companywide initiatives and innovation. Qualifications: ABOUT YOUR SKILLS Bachelor's or master’s degree in computer science, software engineering, or a related field. At least 3 years experience working in a development role. Proven experience in Java programming, with a focus on building scalable and high-performance applications. In-depth knowledge of the Spring Framework and some of its various modules for efficient development. Practical application of software design patterns Experience interfacing to messaging systems, preferably Kafka for real-time data streaming and processing. Worked in an agile or devops environment, preferably with scrum. NICE-TO-HAVE: Familiarity with MongoDB and Elasticsearch for effective data management. Understanding of security concepts and OAuth. Experience creating and testing RESTful services to ensure reliability and performance. Knowledge of containerization and Kubernetes for advanced platform orchestration. Any HTML/CSS and Angular is an advantage. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE Responsible for managing business opportunities the content and quality of proposals according to prospective customer requirements and in line with consistent corporate and professional guidelines. What will you do: Support the bid team in the qualification of opportunities together with the overall content and quality of the proposal. Works with multiple stakeholders on identifying activities and relevant content in order to meet the customers' detailed requirements. Supports the overall bid project plan and as a member of the virtual Bid Team contributes to the writing and assembly of the proposal incorporating inputs from subcontractors or partners and the outputs from contracts with such third parties. Helps create the overall response to the customer ensuring a comprehensive proposal is submitted. Supports the negotiation team as needed in the pre? contract stage with the Customer including the setting up of appropriate commercial partnership agreements and underpinning contracts to support contract deliverables whilst ensuring that the relevant internal expertise is involved in the closure of commercial financial and legal issues with the customer. Communicates progress regularly and clearly to the relevant SITA management and stakeholders ensuring that issues are escalated and addressed. Qualifications: EXPERIENCE At least 3 years of commercial contract bid or proposal experience with project management abilities Must have real Proposal Management Sales Business Development or Account Management experience Experience in aviation industry or IT is a plus. Hands-on experience and verifiable experience in complex bids & proposals - in purchasing and/or sales - including exposure to the vendor side. Relevant understanding of the airport and/or airline operation is an advantage. Experience in developing successful relationships at Senior Manager level. Experience in managing teams and meeting tight deadlines. Preferably having worked in a multinational company. KNOWLEDGE & SKILLS PROFESSION COMPETENCIES Accuracy/Attention to Detail Commercial Acumen Contracts Review Cross-team integration Graphic Tools Negotiating Partnering for Clients' Success RFP experience Relationship Management Sales Closing and Agreements Sales Proposals and Presentations Sales Scoping and Qualification Storytelling Technical Writing/Documentation CORE COMPETENCIES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Results Orientation Teamwork EDUCATION & QUALIFICATIONS B. A. or equivalent professional experience in Engineering Economics Business Administration Finance or Legal. Project Management training. Professional equivalent experience in the Bid Management field is preferred. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. ABOUT THE ROLE & TEAM: You will collaborate on the technology planning strategy direction and design choices within solutions used to meet the business requirements of SITA customers. This includes providing guidance support and advice in the proposal implementation and deployment for any new or existing product developments as part of a customer solution. WHAT YOU WILL DO: Champion to lead & engage Airport Automation & Digitalisation initiative across APAC Make recommendations to stay relevant to the changing environment and needs by working closely with airport stakeholders, including the airport operator, aircraft operators and airport partners. Perform multifaceted analyses of internal and external trends, market potential, deficiencies, benchmarking and needs assessments to develop effective recommendations, strategies, and plans. Identify and leverage internal and external information sources, and build effective working relationships with subject matter experts within the airport and throughout the aviation industry Provides the technical qualification and owns the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios. Designs/coordinates development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements. Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term EXPERIENCE: Minimum 10 years of relevant experience in the commercial aviation industry. Excellent logic, problem solving and analytical skills – both quantitative and qualitative. Knowledge of organisational, financial, strategic, and operational analyses. Skill in communicating highly complex material effectively according to the audience, both orally and in writing. Manage aggressive timelines, targets, and multiple priorities. Ability to mine, analyze, and present data in a meaningful way, including using visualization tools. Certification Airport Management Professional Accreditation Programme (AMPAP) or International Airport Professional (IAP) recommended. WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: Flex-week: Work from home up to 2 days/week (depending on your Team's needs). Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager. Flex-location: Benefit for 30 working days from anywhere around the world each year! Competitive benefits according to the local market SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Overview: Welcome to SITA ! We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication breakthroughs are the foundation of the global air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM This is an ideal entry-level role where you will work on many project activities within our fast-paced global community. You enjoy working with people in a local or distant setting who come from diverse backgrounds. Attention to detail is your forte. In this role you will develop the core competencies and technical skills needed to pursue a career in project management. Empowered People, Reinventing Travel WHAT YOU WILL DO This role offers a range of responsibilities and possibilities: Governance & Administration Focus Skilled at coordinating and managing meetings, creating presentations, tracking action items, and follow-ups. Project Management Support Supports resource and financial management across delivery models. Process Improvement & Enablement Facilitates continuous improvement and lesson-learned initiatives. Communications Writes newsletters and facilitates training sessions. Interlocks well with cross-functional teams. Qualifications: Core Skills: Microsoft Office (Excel, PowerPoint, Outlook, Word) Strong Communication & Coordination Organizational & Documentation Skills Process Governance Best Fit For: A team needing structured project oversight , governance support , meeting administration , and stakeholder coordination . Roles emphasizing process adherence, facilitation, and documentation . WHO YOU ARE University Degree in Business or Administrative degree fields. Keen interest to pursue a career in Project Management. Fluent in English (written and spoken). Not more than 1 year of relevant working experience. You will be hired on an 1 year fixed contract and based on business needs & individual performance there is a high chance of conversion to a permanent employee. WHAT WE OFFER We value diversity, operating in 200 countries and spanning 60 languages and cultures. Our inclusive offices are comfortable and fun, with the flexibility to work from home. Join our team and step closer to your best life. Joining us is more than a career; it’s joining the lively SkyStar community. Connect with peers who share your passion and grow through personalized initiatives. Discover your potential with us! Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE Provide administrative support to all internal customers by being a point of contact for internal HR Operations standard information on Employee Life Cycle Governance & Compliance and Strategic activities. Provide advice and support to internal and external customers based on a thorough understanding of SITA's processes procedures and policies as well as general knowledge of HR. Participate in HR Operations projects and roll out of programs. KEY RESPONSIBILITIES Day to day operations: Case Management adhering to KPIs to provide advice and support to internal & external customers based on a thorough understanding of SITA's processes, procedures and policies as well as general knowledge of HR on topics which include but are not limited to Onboarding, immigration, benefits, employment & personal data changes, leaves & Off-boarding. Generation & Management of different correspondences or documentation needed as part of any HR related process. Ensuring Data quality through adherence to SITA’s guidelines & processes as well as Legal Local guidance & escalating any situations where any additional required action or any issues are identified. Work Closely with key stakeholders (i.e. Payroll, Finance, Talent Magnetism, etc.) to ensure accuracy and consistency in the information being shared for their assigned processes/countries and perform all the necessary updates/changes in case needed. Governance & Compliance: Continues improvement to the assigned HR Processes to ensure these are accurate and compliant. Monitor changes in legislation that impact local HR policies and escalate details to the GEO HR Manager Benefits Administration: Work closely with benefits providers and any legal authorities to ensure the smooth workflow of all benefit administration. Support the administration of employee benefit programs including medical, life, disability, and health plans; administration of employees’ savings plans including pensions and other benefits including global leave policies, vouchers/allowances. Manage Purchase to Pay (P2P) process relating to benefits activities in a timely and accurate manner and collaborate with Finance to ensure invoices are paid in accordance with contractual terms and working together with them to investigate and resolve any delays or issues that may arise. Manage new provider set ups for benefits activities and assist in contract processing as required. Advise and inform employees, in collaboration with the People Country Manager, of changes and developments related to benefits including eligibility, coverage and provisions. Investigate and resolve employee benefit enquiries and escalations. Review, enhance and document processes and procedures related to your activities and communicate them to relevant stakeholders. Build and maintain an extensive data repository for all benefit information including suppliers and consultants including collecting and monitoring contracts. Qualifications: EXPERIENCE Minimum 3+ years of experience working with HR process or HR Operations. Experience with HRIM system, preferably PeopleSoft. Technical skills required to use common applications including MS Office Suite, PowerPoint, with advanced knowledge of Word & Excel. Knowledge of key aspects of employment law. Understanding of Data Protection laws and policies and how this applies to their activities Have an understanding of Equal Opportunities and Ethics practices and how this applies to their activities Customer-focused and result-orientated WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM: Supports the Quality Assurance team in its assurance that the business and its projects are operating in accordance with defined processes. WHAT YOU’LL DO: Supports the review of projects and functional areas for process compliance including assisting in the production of reports and the monitoring of actions to closure. Provision of quality related support to directed task. Contributes to the monitoring and analysis of business/project adherence/performance against quality objectives measures policies processes and standards. Supports the development of procedures and supporting assets. Supports the review of projects and functional areas for process compliance including assisting in the production of reports and the monitoring of actions to closure. Provision of quality related support to directed task. Contributes to the monitoring and analysis of business/project adherence/performance against quality objectives measures policies processes and standards. Supports the development of procedures and supporting assets. Qualifications: ABOUT YOUR SKILLS 0-6 months experience in a software development or testing environment. University degree or equivalent preferably in Computer Science Engineering Mathematics or similar. Business Process Improvement Quality Management Technical Writing/Documentation WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Solution Specialist, Manager – Baggage Portfolio, you will bring deep knowledge of airport and airline baggage technology solutions and play a critical role in supporting SITA at Airports’ global sales success. Your impact will directly influence how we introduce and scale new, customer-driven solutions in the air transport industry. You will work at the intersection of customer insight and technical expertise, guiding our sales and product strategy by deeply understanding customer pain points, translating those into compelling solution proposals, and delivering a seamless experience from opportunity to deal closure. To support SITA at Airports’ wider innovation and growth vision, this role demands Customer Centric Thinking – using customer journey mapping, customer-driven design, and proactive engagement to ensure our solutions are designed around real-world needs. WHAT YOU’LL DO Act as the key interface between Sales geographies and central Product Management for complex deals and new solutions across the baggage technology portfolio Shape strategic customer proposals from early engagement through RFP response by applying deep knowledge of operational challenges and customer goals Guide customers through solution design processes based on a clear understanding of their pain points, business processes, and operational constraints Design and deliver product demos and solution workshops, showcasing the value of SITA’s baggage solutions in a customer’s specific context Provide customer intelligence and insights back into Product Management to help evolve the roadmap in line with real market demand Lead internal cross-functional collaboration with Product, Engineering, Delivery, Pricing, and Operations to co-create solution proposals Partner with Sales and Business Development to define tailored account strategies and drive market penetration Support and influence pricing strategy and commercial modelling based on value-driven outcomes for customers Participate in live trials, customer pilots, and PoC engagements to demonstrate measurable impact of solutions Actively contribute to knowledge sharing within the global Solution Specialist Team, enabling best practices and regional insight exchange Qualifications: ABOUT YOUR SKILLS Strong knowledge of airport/airline baggage technologies, including BIMs, BRS, MDS, and loading systems Technically fluent, with a solid grasp of cloud-based solutions, APIs, and integration frameworks Demonstrated ability to apply customer journey mapping and insights to design solutions that solve pain points and exceed customer expectations Proven experience in customer-centric presales processes, enabling solution design that drives customer satisfaction and commercial win rates Strong design thinking mindset, consistently approaching complex problems through iterative, user-first solutioning Comfortable navigating high-stakes, high-urgency customer interactions and translating feedback into tangible solution improvements Ability to collaborate across geographies and functions to co-create value with teams including Product Management, Sales, and Engineering Effective communicator with a talent for translating technical features into business value, able to engage at all stakeholder levels including C-suite Commercially astute and analytically sound, capable of developing tailored pricing and go-to-market strategies Proficient in tools such as PowerPoint, Excel, Power BI, Visio, and Word for solution modeling and storytelling NICE-TO-HAVE Experience in introducing and scaling new products within the air transport industry Exposure to global aviation technology procurement and implementation cycles Familiarity with strategic pricing models and value-based selling approaches Experienced professional in Information Technology, Airline/Airport passenger ground handling, or the broader Air Transport Industry technology domain. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM Faced with ever-growing security threats from terrorism and international crime, together with the escalated focus on pandemics and health risks, governments are investing in new digital ways of working to protect their borders whilst improving operational efficiency. At the same time, governments are looking at how they can open up their borders in a safe way to improve national prosperity by promoting trade and tourism into their country. Travelers are demanding a safe and seamless travel experience and we need to find new ways to enable the easy movement of goods worldwide. The border of the future will be seamless yet secure. It will be a highly effective and agile, digital and integrated border with decisions made well in advance of the border. SITA’s Border Management business, SITA AT BORDERS, is a market leader in Border Management solutions, working with over 70 countries worldwide, with in-depth knowledge and expertise of both border operations and the international travel. WHAT YOU’LL DO Business growth: Work with Borders Growth Team, Product manager and local/ regional sales & business development team to develop a successful go to market strategy and achieve profitable business growth in the assigned products/ solutions. Generate new leads and identify opportunities within assigned products/ Solutions for new and existing Borders accounts globally. Support the Growth Team developing and maintaining a healthy pipeline of qualified, active opportunities and manage them closely with the Product and local/ regional sales & business development team to ensure the growth sales plan is executed as per the set strategy. Market making, shaping, and relationships: maintain strong industry interaction, stay up to date with the latest market trends & technologies related to border management and focus on keeping close customer intimacy connecting with government influencers, decision-makers, business partners, and border management industry associations. Support the Growth Team and GEOs driving early customer engagement and prospecting efforts with local/ regional sales & business development team to build a strong pipeline, contribute to customer opportunity reviews, and be a team player in developing complex borders solutions to meet customer needs. Support the Growth Team and GEOs in the pipeline qualification and set deal strategy: Lead the collaboration with the local/ regional sales & business development team to increase in the number and value of qualified Borders opportunities through strong customer interactions, suggest tactics, pricing, competitive positioning, and ideas to incorporate into the selling strategies. Competitive intelligence: Gather market intelligence and share the knowledge with related product, the local/ regional sales & business development team and leverage SITA existing communications and collaboration platform/ tools to spread the know-how. Contribute to Borders Monthly Newsletter. Customer success stories: In collaboration with Growth Team, marketing, product management and the local/ regional sales & business development team, develop and communicate customer case studies or other success stories by showing where and how SITA’s Border management solutions was implemented and the value SITA brought to the customer making travel easy, seamless and secure. ABOUT YOUR SKILLS 2 - 4 years’ experience in consultative selling, business development and managing Government accounts. Good Understanding of Border Control solutions, in particular Traveler Data products/ solutions including Advance Passenger Information (API), Interactive API, Passenger Name Record (PNR), Departure Control System (DCS), Travel Declarations and Data Quality for air, land and maritime. Good understanding of Border Management, seamless traveler journey, digital pre-clearance, borders dynamics, integrated borders, identity management, advance risk assessment are desired. Good understanding of end-to-end passenger journey and solutions related to border crossing, Travel Authorization (eVisa, ETA), Biometrics (fingerprints, face, iris), API, PNR, iAPI, Border Control (front/end/ backend), ABC Gates/ Kiosks, Risk assessment engines, watchlists systems, name matching and biometrics matching engines. Knowledge of industry stakeholder’s role such as ICAO, IATA, United Nations WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Lead Network Infrastructure Engineer, you will design, implement, maintain and support network infrastructure services at airport in accordance with business and functional requirements, using appropriate SITA standards, policies and processes across multiple projects. WHAT YOU’LL DO Design & deployment of SITA WAN/LAN infrastructure at airports in accordance with agreed standards, meeting the agreed technical and functional business requirements and specifications. Ensures the integration of the requirements matches that of interacting systems applications and services both inside and outside of SITA in the wider airline community. Participates in full lifecycle of multiple small to medium projects ensuring the solution(s) developed are able to sustain the projects' functional and business requirements. Ensures all risks and issues that affect the project are raised following set processes and are actioned appropriately. Escalates risks and issues that pose a significant impact to deliverables. Qualifications: ABOUT YOUR SKILLS At least 12 years’ experience in implementation or supporting network infrastructure platforms with experience in multiple full lifecycle implementations. B.E. or equivalent preferably in Computer Science, telecommunication or similar Proven expertise and knowledge of state-of-the-art network related technologies. Mastering LAN, WAN, routing, switching, firewalling is a must. At least CCNP/CCIP or similar certification. In-depth knowledge of Cisco MPLS L3 VPN , SD-WAN (Cisco or Versa) and Palo Alto Firewall is a must. Expertise in network design, operational support, hands-on implementation, and configuration of network elements for an international telecom service provider or at least in a large and complex enterprise LAN/WAN environment. Expert skills in MS Visio Excellent communication skills. Must be able to clearly interact with internal stakeholders but also external vendors and business partners and able to represent SITA Strong knowledge of standard engineering principles, theories, concepts, and methodologies (Requirement’s definition/analysis, design, tests, documentation Team spirited, hard worker and Strong organizational skills NICE-TO-HAVE Azure or AWS Cloud ( desirable ) WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE You will be part of the P2P invoice processing team and you will have an opportunity to learn various activities conducted under the P2P. We have learning platforms where you can improve your skills and knowledge. KEY RESPONSIBILITIES Validate and process supplier invoices Assist in preparing the PPT and customize the MS excel reports for the management Review the invoice workflow in the tool Coordinate and route requests to appropriate procurement and finance teams Assist in various on going projects in P2P Qualifications: KNOWLEDGE & SKILLS Basic Accounting knowledge Microsoft excel Microsoft Power point PROFESSION COMPETENCIES Graduate or Post Graduate in Commerce CORE COMPETENCIES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Results Orientation Teamwork EDUCATION & QUALIFICATIONS Graduate or Post Graduate in Commerce Beginner Cerificate in Microsoft excel Beginner Cerificate in Power point WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. About Insights Insights is SITA’s advanced reporting and analytics platform, designed to gather and analyze data from airport infrastructure. It delivers actionable analytics and deep insights to our customers, empowering them to optimize operations and make data-driven decisions. Role Purpose As Product Owner for Insights, you will maximize the business value delivered by our Agile Scrum Teams. You will combine a strong technical and operational understanding of analytics products with a passion for solving real customer problems. Working closely with the Product Manager, you will help shape the product vision and strategy, ensuring Insights delivers advanced analytics capabilities that meet the evolving needs of airports and the wider air transport industry. Key Responsibilities Deeply understand our customers’ businesses and the outcomes they expect from Insights. Collaborate with the Product Manager to develop and refine the product vision and roadmap. Own and manage the Product Backlog, ensuring it is populated with well-defined features, user stories, and acceptance criteria that support delivery of the roadmap. Specify functional and non-functional requirements and set priorities for the Scrum Team. Work daily with the Scrum Team(s) to clarify requirements, define sprint goals, and ensure alignment on deliverables. Accept or reject completed work during sprints and at sprint reviews, ensuring only high-quality features are delivered. Demonstrate new features and releases to internal stakeholders and select customers, gathering feedback to inform future development. Lead the Design Partner Program, providing early access to new features and collecting insights from key customers. Support the end-to-end delivery of the product, including tasks required for operational readiness and customer adoption. Review and approve Statements of Work (SOWs) with regional teams before presentation to customers. Stay co-located with your Scrum Team(s) to foster collaboration and rapid decision-making. Define release time-boxes and Minimum Viable Product (MVP) criteria for each release. Qualifications: Experience & Qualifications Minimum 3 years’ experience as a Product Owner, Business Analyst, Technical Lead, or similar role. Proven track record working with multiple Agile Scrum Teams. Hands-on experience working directly with customers, especially in a B2B or enterprise setting. Practical experience running customer design partnership programs. Experience in the air transport or aviation industry is highly desirable. Knowledge & Skills Strong understanding of data analytics, reporting tools, and the successful launch of data-driven products. Knowledge of AI/ML technologies is a strong plus. Excellent communication and stakeholder management skills. Ability to balance technical detail with business priorities and customer need. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. About Insights Insights is SITA’s advanced reporting and analytics platform, designed to gather and analyze data from airport infrastructure. It delivers actionable analytics and deep insights to our customers, empowering them to optimize operations and make data-driven decisions. Role Purpose As Product Owner for Insights, you will maximize the business value delivered by our Agile Scrum Teams. You will combine a strong technical and operational understanding of analytics products with a passion for solving real customer problems. Working closely with the Product Manager, you will help shape the product vision and strategy, ensuring Insights delivers advanced analytics capabilities that meet the evolving needs of airports and the wider air transport industry. Key Responsibilities Deeply understand our customers’ businesses and the outcomes they expect from Insights. Collaborate with the Product Manager to develop and refine the product vision and roadmap. Own and manage the Product Backlog, ensuring it is populated with well-defined features, user stories, and acceptance criteria that support delivery of the roadmap. Specify functional and non-functional requirements and set priorities for the Scrum Team. Work daily with the Scrum Team(s) to clarify requirements, define sprint goals, and ensure alignment on deliverables. Accept or reject completed work during sprints and at sprint reviews, ensuring only high-quality features are delivered. Demonstrate new features and releases to internal stakeholders and select customers, gathering feedback to inform future development. Lead the Design Partner Program, providing early access to new features and collecting insights from key customers. Support the end-to-end delivery of the product, including tasks required for operational readiness and customer adoption. Review and approve Statements of Work (SOWs) with regional teams before presentation to customers. Stay co-located with your Scrum Team(s) to foster collaboration and rapid decision-making. Define release time-boxes and Minimum Viable Product (MVP) criteria for each release. Qualifications: Experience & Qualifications Minimum 3 years’ experience as a Product Owner, Business Analyst, Technical Lead, or similar role. Proven track record working with multiple Agile Scrum Teams. Hands-on experience working directly with customers, especially in a B2B or enterprise setting. Practical experience running customer design partnership programs. Experience in the air transport or aviation industry is highly desirable. Knowledge & Skills Strong understanding of data analytics, reporting tools, and the successful launch of data-driven products. Knowledge of AI/ML technologies is a strong plus. Excellent communication and stakeholder management skills. Ability to balance technical detail with business priorities and customer need. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. ABOUT THE ROLE & TEAM: As Associate Technician Field Ops you will assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities. At SITA, we achieve more together. Are you ready to join us? WHAT YOU WILL DO: Be a part of the team that support Airport /Airline Operations and perform assigned tasks in a 24 x 7 , 365 days support operations in shift basis at SITA Delhi GCC center. Provide Service Operations support to internal and external customers in accordance with the terms of customer contracts and Service Level Agreements (SLAs). Ensure the proper functioning and maintenance of all internal and external systems and products serviced by Service Operations. Act as the customer SPOC when required, coordinating the scheduling of interventions with Customer's internal resolver groups and the Service Desk, maintaining high-level customer service and communication to resolve faults and incidents within the prescribed SLA. Provide incident and problem management support to the highest standards, coordinating resolution with the appropriate resolver groups. Ensure the shortest possible restoration times by initiating timely escalations to specialized resolver groups inside and outside SITA according to customer contract SLAs and monitoring requirements. Manage the replacement of faulty equipment through the use of spares, ensuring timely replenishment according to prescribed availability and sparing policy. Proactively detect problems related to service and infrastructure operations, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems. Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure operations. Use the appropriate tools and equipment to perform installations, interventions, and repairs in accordance with Service Operations and Delivery guidelines and instructions. Report and escalate unresolved problems to the next level. Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations. Perform Change Management Configurations Design and Implementation of supported Products & Systems. Liaise with local suppliers in the provision of services for SITA Service Operations centers and report on services provided to management. Document resolutions of problems. Provide on-site support to Users during the cutover of services. Continuously identify and document lessons learned, known errors, and operational knowledge for improved services. Provide call-out services when needed. Provide Service Operations support to internal and external customers in accordance with the terms of customer contracts and SLAs. Ensure the proper functioning and maintenance of all internal and external systems and products serviced by Service Operations. Act as the customer SPOC when required, coordinating the scheduling of interventions with Customer's internal resolver groups and the Service Desk, maintaining high-level customer service and communication to resolve faults and incidents within the prescribed SLA. Provide incident and problem management support to the highest standards, coordinating resolution with the appropriate resolver groups. Ensure the shortest possible restoration times by initiating timely escalations to specialized resolver groups inside and outside SITA according to customer contract SLAs and monitoring requirements. Manage the replacement of faulty equipment through the use of spares, ensuring timely replenishment according to prescribed availability and sparing policy. Proactively detect problems related to service and infrastructure operations, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems. Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure operations. Use the appropriate tools and equipment to perform installations, interventions, and repairs in accordance with Service Operations and Delivery guidelines and instructions. Report and escalate unresolved problems to the next level. Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations. Perform Change Management Configurations Design and Implementation of supported Products & Systems . Qualifications: EXPERIENCE: BSc (in EEE, CSE, Applied Physics) is an academic undergraduate degree. Should have IT knowledge Should have working knowledge on Windows Client and Server OS Should have basic knowledge of networking CCNA is preferred. ITIL CORE COMPETENCIES Adhering to Principles & Values Fluent communication WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: Work Flexibility: Work from home up to 2 days/week (depending on your Team's needs). You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager. Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life. Professional Development: Unleash your potential with our training offers via Coursera! Flex-location: Benefit for 30 working days from anywhere around the world each year! Competitive benefits according to the local market SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Lead Infrastructure Security Architect you will be accountable for designing the security technology architecture structure of the SITA WAN and SDWAN and SSE Solutions sold to SITA customers. This has to be done in accordance to the business requirements, CISO policies and relevant vendor capabilities. WHAT YOU’LL DO Analyze the technological needs of customers on security for WAN and SDWAN Architecture together with product managers requirements Design corresponding security infrastructure platform, integrated with platform network Consider hardware virtualization and interactive solutions according to existing security strategies, processes and standards Support Solution Integration with customer ecosystem (AD, PKI) Collaborate with various stakeholders within SITA (Product, Operations) to meet Network Security project and product objectives Support the validation through lab and pilots Be the expert level of support for Security Deployment during service activation and transition phase Provide Engineering Life cycle management (new releases validation, new features) Analyze implications of security technology evolution on product portfolio and recommend evolutions Support Solution Designers and Project Managers on customer projects Support Operations in case of problem escalation Qualifications: ABOUT YOUR SKILLS 8+ years experience in a Network and Security environment Expertise in security network design, operational support, hands-on implementation and configuration of network elements Advanced knowledge of network and security protocols Excellent communication skills. Must be able to interact with internal stakeholders, customers, business partners and represent SITA Degree in a technical discipline (e.g. Network and Security) or sufficient work experience to demonstrate proficiency at this level. Experience and Industry certification in Network and Security domain/products in particular on WAN and SDWAN is desirable WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Senior Test Analyst ( Python & Playwright ), you play a crucial role in ensuring the quality and reliability of software products. Your responsibilities will encompass a range of activities focused on planning, executing, and managing testing processes. You will contribute to the technical design, development, and maintenance of applications and systems using existing and emerging technology platforms. Reporting to the Software Development Manager, you’ll be part of the Product Technology and Engineering team, helping to ensure that our software is verified and validated against the functional and non-functional specifications through well-defined test cases and automation practices. The world is changing. Are you ready to define the future of travel with us? WHAT YOU’LL DO Plan automation for projects according to test strategy Create high level test scenarios Produce and maintain complex automation test scripts utilising standard automation framework. Work with offshore partners and ensure they are following all standards and procedures Actively feed into the Automation Framework Execute automation scripts, in pipeline, and investigate any failures Perform manual exploratory testing Provide detailed analysis of all testing carried out ensuring all defects are logged and managed correctly Ensure tests are correctly traced to requirements Work closely with other team members and report progress to manager Where required raise issues in project meetings ensuring stakeholders are aware Ensure test assets that are auditable follow company guidelines Specify requirements for environment data resources and tools Mentor less experienced Automation Engineers ensuring they have the skills and knowledge to perform their roles Actively provide feedback to management which may result in new working practices or general improvements Qualifications: ABOUT YOUR SKILLS University degree or equivalent, preferably in Computer Science, Engineering, Mathematics, or similar. ISTQB Foundation Certificate in Test, Principles of ISTQB. Minimum 5 years’ experience in software development or testing (aviation industry preferred). Hands-on experience with Playwright and Python for automation testing. Experience with automation frameworks such as Robot (Python) and TestNG (Selenium). Solid experience testing APIs (RESTful/SOAP). Working experience in DevOps or Agile environments with strong Agile principles knowledge. Familiarity with risk-based and model-based testing approaches. Effective written and verbal communication meeting product/project requirements; working knowledge of MicroFocus tools including ALM Octane. Proficient in change control, risk and issue management tools, data analysis, documentation, and at least one programming language – Python preferred. NICE-TO-HAVE Knowledge of BDD beneficial. Knowledge of ISO 9001, certification useful. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM: Designs, develops, and maintains mobile applications, associated CI/CD pipelines, automated tests, and development tools using existing and emerging technology platforms WHAT YOU’LL DO: Writes and delivers code for features, user stories, reusable modules, unit testing and automated functional testing; debugs existing code and modules Provides technical guidance to less experienced developers and other technical or non-technical stakeholders. Follows coding guidelines and QA practices and processes, and ensures they are followed by less experienced developers. Participates in backlog grooming, analysis of requirements, estimation, and design of new applications or new features. Supports colleagues in their drive to constantly improve the way we work and make working together a pleasant experience. Actively participate in all scrum events via video conference, and attend the office 3 days per week. Qualifications: ABOUT YOUR SKILLS Skilled Developer/Engineer with 7+ years of hands-on experience developing, supporting, releasing, and optimizing mission-critical mobile apps, leveraging automation and DevOps processes to ensure repeatability and efficiency. Skilled Developer/Engineer with 7+ years of hands-on experience developing, supporting, releasing, and optimizing mission-critical mobile apps, leveraging automation and DevOps processes to ensure repeatability and efficiency. 5+ years developing native Android apps (mandatory) Proficiency in building modern Android user interfaces with Jetpack Compose Strong understanding of declarative UI concepts, state management in Compose, and composable functions Deep expertise in the KMP and coroutines for efficient asynchronous programming Proficiency in making network requests, handling API responses, and using libraries like Retrofit and OkHttp Experience with Room persistence library for local data storage Experience with unit testing with JUnit (ideal) or Jacoco/SonarQube/Mockito (desirable) Experience with Maven repository (ideal) or BOM dependency management (desirable) Experience with DexGuard (ideal), obfuscation, certificate pinning, and other methods of securing apps Experience developing with other mobile frameworks (desirable) and microservices development (desirable). Experience developing mobile SDKs and integrating mobile apps with web-services and external APIs (mandatory) A thorough understanding of OOP, design patterns, Android, iOS and enterprise mobile application integration Strong skills in securing data on the local device using industry standard encryption technologies including key management solutions Experience with push notification frameworks Experience with mobile payment solutions (Stripe would be ideal) Experience with publishing apps to Google Play, and associated release management activities Experience with A/B testing would be highly valued Knowledge and Skills - General : Solid knowledge of Object Oriented code design. Solid knowledge a Procedural language such as PL/SQL. Good knowledge of IT security concepts and ability to use them while designing and developing code. Solid knowledge of SOA: XML Web Services, SOAP and Microservices architecture (desirable). Solid knowledge of JSON Working knowledge of cloud platforms such as Azure, AWS or Google Cloud would be an advantage. Good knowledge of developing and designing code to interface to one or more RDBMS databases. Demonstrate good understanding of networking concepts. Demonstrate the ability to apply application design concepts: MVVM, object-oriented design, design patterns, database development. Demonstrate the ability to use DataSet, SQL, and stored procedures. Any experience or understanding of biometrics would be highly valued. Any experience or understanding of AD B2C would be highly valued. Any experience with Google Analytics and/or Firebase Remote Config would be highly valued. Advanced knowledge of source code management (git) and branching strategies that work for DevOps. Demonstrate an understanding of trade-offs and risks with programming choices. WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team’s needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. Professional Development : Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. ABOUT THE ROLE & TEAM: Join our innovative and fast-paced Border Management platform team as a Senior Software Developer, where you'll play a pivotal role in shaping the future of our industry leading products. The user interface sets the tone for interaction with our customers and is a critical component of our future success. If you are passionate about design and usability and thrive in a collaborative and dynamic environment, we invite you to join us on this exciting journey. Apply now to be a key player in shaping the future of our platform! Be at the forefront of industry leading applications. Take a leading role working alongside diverse and talented individuals, fostering creativity and knowledge exchange. Develop professionally and advance in a rapidly evolving industry. WHAT YOU WILL DO: Review requirements and help the product owner define and prioritize new features. Work with UX designers to understand and implement key design concepts Write code to team standards in order to implement and test new features. Review code and provide feedback for other team members. Identify and develop automated tests cases for new features. Triage and fix bugs reported by users and testers. Alongside the scrum master, ensure new stories and features meet the definition of ready. Accurately estimate effort on new features, stories and tasks. Contribute to definition and implementation of Devops pipelines to build test and deploy code as required. Participate in reviews of everything from low level code to sprint performance or definition of new features. Document new features using agreed standards to encourage adoption with platform consumers. Collaborate with colleagues in your scrum team and with other teams on companywide initiatives and innovation. Qualifications: EXPERIENCE: Bachelor's or master’s degree in computer science, software engineering, or a related field. At least 5 years experience working in a development role. Proven experience with Angular, able to demonstrate mastery in key areas. A track record working with rest APIs to implement end to end features Able to quickly debug application issues using development tools. Worked in an agile or devops environment, preferably with scrum. NICE-TO-HAVE: Experience on a range of automated test tools focused on UI. Understanding of security concepts and OAuth. Experience creating and testing RESTful services to ensure reliability and performance. Knowledge of containerization and Kubernetes for advanced platform orchestration. Ability to diagnose and correct difficult HTML/CSS issues. WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: Flex-week: Work from home up to 2 days/week (depending on your Team's needs). Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager. Flex-location: Benefit for 30 working days from anywhere around the world each year! Competitive benefits according to the local market SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. Ready to redefine air travel? The journey starts here, with you at SITA. ABOUT THE ROLE & TEAM: We are seeking a dedicated and motivated individual to join our team as a Apprentice Technician in the IT industry. As an Apprentice Technician, you will have the opportunity to learn and develop skills in troubleshooting, repairing, and maintaining computer hardware systems. This is an entry-level position suitable for individuals with a passion for technology and a desire to kick-start their career in the field. In this role, you will work closely with experienced technicians and be exposed to a wide range of computer hardware components and systems. You will provide support and assistance in diagnosing and resolving technical issues, as well as participate in the installation and configuration of computer hardware/Software. WHAT YOU WILL DO: Assist in troubleshooting, diagnosing, and resolving hardware and software issues Perform routine maintenance and repairs on computer systems, including replacing faulty components Install, configure, and test computer hardware components and peripherals Assist in the monitoring and maintenance of network security systems. Troubleshoot network issues and perform necessary repairs or replacements. Assist in the installation of computer networks, including routers, switches, and firewalls. Provide technical support to end-users in a timely and efficient manner Collaborate with team members to ensure the smooth operation of SITA systems Keep accurate records of repairs, maintenance tasks, and inventory Stay updated with the latest advancements in computer hardware technology and industry trends. Qualifications: EXPERIENCE: Diploma, Bachelor's degree or equivalent in Computer Science or a related field equivalent. Excellent problem-solving and critical-thinking skills Basic knowledge of computer hardware components and systems Strong attention to detail and ability to follow instructions Good communication and interpersonal skills Ability to work independently and as part of a team. Basic knowledge of network hardware, including routers, switches, and firewalls. Should be flexible to work evenings or weekends as required. This role requires flexibility to work in rotating shifts, including night shifts. Ability to stay composed and perform effectively in high-pressure environments. Must be able to adapt quickly to new processes, tools, and technologies. Having valid Indian passport will be an advantage. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. Ready to redefine air travel? The journey starts here, with you at SITA. ABOUT THE ROLE & TEAM: We are seeking a dedicated and motivated individual to join our team as a Apprentice Technician in the IT industry. As an Apprentice Technician, you will have the opportunity to learn and develop skills in troubleshooting, repairing, and maintaining computer hardware systems. This is an entry-level position suitable for individuals with a passion for technology and a desire to kick-start their career in the field. In this role, you will work closely with experienced technicians and be exposed to a wide range of computer hardware components and systems. You will provide support and assistance in diagnosing and resolving technical issues, as well as participate in the installation and configuration of computer hardware/Software. WHAT YOU WILL DO: Assist in troubleshooting, diagnosing, and resolving hardware and software issues Perform routine maintenance and repairs on computer systems, including replacing faulty components Install, configure, and test computer hardware components and peripherals Assist in the monitoring and maintenance of network security systems. Troubleshoot network issues and perform necessary repairs or replacements. Assist in the installation of computer networks, including routers, switches, and firewalls. Provide technical support to end-users in a timely and efficient manner Collaborate with team members to ensure the smooth operation of SITA systems Keep accurate records of repairs, maintenance tasks, and inventory Stay updated with the latest advancements in computer hardware technology and industry trends. Qualifications: EXPERIENCE: Diploma, Bachelor's degree or equivalent in Computer Science or a related field equivalent. Excellent problem-solving and critical-thinking skills Basic knowledge of computer hardware components and systems Strong attention to detail and ability to follow instructions Good communication and interpersonal skills Ability to work independently and as part of a team. Basic knowledge of network hardware, including routers, switches, and firewalls. Should be flexible to work evenings or weekends as required. This role requires flexibility to work in rotating shifts, including night shifts. Ability to stay composed and perform effectively in high-pressure environments. Must be able to adapt quickly to new processes, tools, and technologies. Having valid Indian passport will be an advantage. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.