Job
Description
Overview: WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE Provide administrative support to all internal customers by being a point of contact for internal HR Operations standard information on Employee Life Cycle Governance & Compliance and Strategic activities. Provide advice and support to internal and external customers based on a thorough understanding of SITA's processes procedures and policies as well as general knowledge of HR. Participate in HR Operations projects and roll out of programs. KEY RESPONSIBILITIES Day to day operations: Case Management adhering to KPIs to provide advice and support to internal & external customers based on a thorough understanding of SITA's processes, procedures and policies as well as general knowledge of HR on topics which include but are not limited to Onboarding, immigration, benefits, employment & personal data changes, leaves & Off-boarding. Generation & Management of different correspondences or documentation needed as part of any HR related process. Ensuring Data quality through adherence to SITA’s guidelines & processes as well as Legal Local guidance & escalating any situations where any additional required action or any issues are identified. Work Closely with key stakeholders (i.e. Payroll, Finance, Talent Magnetism, etc.) to ensure accuracy and consistency in the information being shared for their assigned processes/countries and perform all the necessary updates/changes in case needed. Governance & Compliance: Continues improvement to the assigned HR Processes to ensure these are accurate and compliant. Monitor changes in legislation that impact local HR policies and escalate details to the GEO HR Manager Benefits Administration: Work closely with benefits providers and any legal authorities to ensure the smooth workflow of all benefit administration. Support the administration of employee benefit programs including medical, life, disability, and health plans; administration of employees’ savings plans including pensions and other benefits including global leave policies, vouchers/allowances. Manage Purchase to Pay (P2P) process relating to benefits activities in a timely and accurate manner and collaborate with Finance to ensure invoices are paid in accordance with contractual terms and working together with them to investigate and resolve any delays or issues that may arise. Manage new provider set ups for benefits activities and assist in contract processing as required. Advise and inform employees, in collaboration with the People Country Manager, of changes and developments related to benefits including eligibility, coverage and provisions. Investigate and resolve employee benefit enquiries and escalations. Review, enhance and document processes and procedures related to your activities and communicate them to relevant stakeholders. Build and maintain an extensive data repository for all benefit information including suppliers and consultants including collecting and monitoring contracts. Qualifications: EXPERIENCE Minimum 3+ years of experience working with HR process or HR Operations. Experience with HRIM system, preferably PeopleSoft. Technical skills required to use common applications including MS Office Suite, PowerPoint, with advanced knowledge of Word & Excel. Knowledge of key aspects of employment law. Understanding of Data Protection laws and policies and how this applies to their activities Have an understanding of Equal Opportunities and Ethics practices and how this applies to their activities Customer-focused and result-orientated WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
