Consultant HR Operations

WELCOME TO SITA

PURPOSE

KEY RESPONSIBILITIES

Day to day operations:

• Case Management adhering to KPIs to provide advice and support to internal & external customers based on a thorough understanding of SITA's processes, procedures and policies as well as general knowledge of HR on topics which include but are not limited to Onboarding, immigration, benefits, employment & personal data changes, leaves & Off-boarding.
• Generation & Management of different correspondences or documentation needed as part of any HR related process.
• Ensuring Data quality through adherence to SITA’s guidelines & processes as well as Legal Local guidance & escalating any situations where any additional required action or any issues are identified.
• Work Closely with key stakeholders (i.e. Payroll, Finance, Talent Magnetism, etc.) to ensure accuracy and consistency in the information being shared for their assigned processes/countries and perform all the necessary updates/changes in case needed.

Governance & Compliance:

• Continues improvement to the assigned HR Processes to ensure these are accurate and compliant.
• Monitor changes in legislation that impact local HR policies and escalate details to the GEO HR Manager

Benefits Administration:

• Work closely with benefits providers and any legal authorities to ensure the smooth workflow of all benefit administration.
• Support the administration of employee benefit programs including medical, life, disability, and health plans; administration of employees’ savings plans including pensions and other benefits including global leave policies, vouchers/allowances.
• Manage Purchase to Pay (P2P) process relating to benefits activities in a timely and accurate manner and collaborate with Finance to ensure invoices are paid in accordance with contractual terms and working together with them to investigate and resolve any delays or issues that may arise.
• Manage new provider set ups for benefits activities and assist in contract processing as required.
• Advise and inform employees, in collaboration with the People Country Manager, of changes and developments related to benefits including eligibility, coverage and provisions.
• Investigate and resolve employee benefit enquiries and escalations.
• Review, enhance and document processes and procedures related to your activities and communicate them to relevant stakeholders.
• Build and maintain an extensive data repository for all benefit information including suppliers and consultants including collecting and monitoring contracts.

EXPERIENCE

• Minimum 3+ years of experience working with HR process or HR Operations.
• Experience with HRIM system, preferably PeopleSoft.
• Technical skills required to use common applications including MS Office Suite, PowerPoint, with advanced knowledge of Word & Excel.
• Knowledge of key aspects of employment law.
• Understanding of Data Protection laws and policies and how this applies to their activities
• Have an understanding of Equal Opportunities and Ethics practices and how this applies to their activities
• Customer-focused and result-orientated

WHAT WE OFFER

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  Flex Day: Make your workday suit your life and plans.