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Tata Tele Business Services
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Team Member - Carrier Service Assurance

Team Member - Carrier Service Assurance

Tata Tele Business Services

7 - 8 years

0 Lacs

navi mumbai maharashtra india

Posted:5 days ago| Platform:

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Skills Required

service network resolve drive analysis escalation documentation support management maintenance interface provisioning testing commissioning compliance ip networking routing switching data voip itil monitoring servicenow engineering communication collaboration security iot marketing portfolio recognition technology mentoring leadership ethics

Work Mode

On-site

Job Type

Full Time

Job Description

Job responsibility

Monitor network links and services for Carrier customer using NMS tools.
Manage own Network and partners for fault resolution and performance issues.
Identify, troubleshoot, and resolve service disruptions across multiple platforms
Implement and oversee quality assurance protocols to uphold service standards.
Troubleshoot service disruptions, log incidents, and drive resolution within defined SLAs.
Perform root cause analysis (RCA) and ensure timely escalation of major issues.
Maintain documentation for incidents, outages, and resolution steps.
Support change management and planned maintenance activities.
Ensure adherence to service quality and uptime commitments.
Interface with carrier customers and for service-level updates and escalations.
Assist in provisioning, testing, and commissioning of new links and services
Ensure compliance with regulatory requirements and company policies.

Key Customer

Fulfil, Generate, External Customer

Necessary Preferred

Skills

Good understanding of TX and IP networking, routing, switching, and data center infrastructureExperience with Voice over IP (VoIP) and SMS technologies.Certifications such as CCNA, JNCIA, or equivalent.Familiarity with incident management frameworks like ITILExperience with monitoring tools (e.g. Zabbix).Familiarity with ticketing systems (e.g., ServiceNow, Remedy)

Qualification

Bachelor’s degree in Engineering or a related field.

Overall Work Experience

7 to8 Years in service delivery & assurance

Behavioural Attributes

Positive thinking
Willingness to work in a competitive environment.
Team player
Good listener

About Us

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

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