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Team Manager - Sales & Services IT

8 - 10 years

18 - 20 Lacs

Pune

Posted:3 months ago| Platform: Naukri logo

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Skills Required

erp project management alm sap it services microsoft dynamics problem management change management servicenow itsm service delivery incident management writing it strategy it infrastructure communication skills crm architecture itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Own operations, development and maintenance of applications and processes for the Sales and Service domains. Liaise with sales and service teams to define business needs and translate them into technology solutions. Evaluate and recommend emerging technologies that enhance sales and service team performance. Ensure exceptional customer experience throughout the application/service lifecycle. Manage and mentor a team of IT professionals including developers, support engineers, architect and BA. Foster a culture of continuous improvement and innovation. Ensure that SMO IT strategy and governance policies are adhered to while implementing solutions and delivering service. Own and manage the budget of the team and services. You ll win us over by: Knowledge of CRM (Dynamics 365, Service Now) and ERP systems (SAP) used in Sales and Service domain. Knowledge of sales and customer services processes and industry best practices. Knowledge of software development and ALM. Excellent written and verbal communication skills with the ability to manage expectations and escalations. Excellent in quickly addressing and resolving problems. Team management and leadership skills.

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www.siemens.com

Automation Machinery Manufacturing

Munich Brande

10001 Employees

1885 Jobs

    Key People

  • Roland Busch

    President and Chief Executive Officer

  • Ralf P. Thomas

    Chief Financial Officer

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