Team Leader

Team Leader - Vehicle finance

West 4520-Morbi, Morbi, Gujarat, India

• 
  Manage a team of 4-10 RO-BCs
• Responsible for placing manpower at dealer counters as per business opportunity
• Drive business from dealerships through RO-BC. Setting up daily/weekly/monthly targets of RO-BC and ensure same is achieved
• Ensure RO-BC are productive as per the defined benchmark productivity matrix and help them achieve their variable pay slabs
• Ensure efficient staffing by timely recruitment & training of ROs
• Drive additional business from alternate channels [referral channel, phone banking leads & pre-qualified leads]
• Manage dealer relationship by close interaction with dealerships through regular visits

• 
  Ensure training of RO-BC for educating the customers about timely repayments
• Conduct CPV on sample basis to understand the gaps in sourcing and suggest improvements.
• Ensure all dealers are onboarded on time and payouts are made on time

• 
  Drive collection of initial EMIs [for 4MOB cases] through the RO-BCs to ensure better portfolio health
• Ensure resolution of non-starters within 15th of the month and drive collection of outstanding charges
• Ensure that all disbursed physical files [PDD] are to be submitted to Operations and queries [if any] are resolved within 30 days
• Ensure all delivered vehicles [financed by the bank] are hypothecated to Ujjivan SFB and RC to be submitted within 60 days of disbursement. Drive resolution and closure of RC queries

• 
  Ensure that all reportees [RO-BC] in his team are up to date on all relevant guidelines and all products/services offered in the Bank
• Evaluate the staff competences in terms of productivity
• Ensure adherence to training man-days/ mandatory training programs for self and reportees
• Monitor performance of ROs against defined goals/metrics and take corrective action wherever required