Team Leader, Operations

Job Title

Role And Key Responsibilities

• Responsible to lead, mentor, and manage responsible lending team, Underwriters, provide guidance and support to achieve individual and team goals
• Conduct regular performance evaluation and provide constructive feedback to the team members
• Review and approve responsible lending or underwriting decisions made by the team-members, ensuring accuracy and compliance with policies and regulatory requirements.
• Handle complex responsible lending or underwriting cases and make decisions on high value or high-risk applications.
• Monitor and manage team’s workflow ensuring timely completion of applications processing or auditing
• Establish and maintain quality assurance standards for the processes.
• Conduct regular audits and reviews of responsible lending or underwriting files to ensure compliance and identify areas of improvement
• Identify the areas of process improvement and implement best practices to enhance efficiency and accuracy in the process.
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
• Collaborate with other departments to streamline the process and improve overall operational effectiveness
• Address any discrepancies or issues promptly and implement corrective actions as needed.
• Build and maintain strong relationships with internal and external stakeholders – clients
• Prepare and present regular reports on team performance, underwriting metrics, and KPI’s to all stakeholders
• Analyze data to identify trends, risks and opportunities for improvement.
• Develop and implement action plans based on insights
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.
  

Key Skills & Knowledge

• Associate's degree in related fields with two to four years of relevant experience in Banking, Finance or related field and with a minimum of 12 months in a leadership role.
• Experience in managing voice teams is mandatory with knowledge in dialer, CMS etc
• Strong knowledge of Mortgage Underwriting or responsible lending principles, policies and regulations.
• Proven track record of effectively leading and developing a team.
• Excellent analytical, problem solving, and decision-making skills.
• Highly motivated individuals with skills to develop and coach team members to achieve performance expectations
• Ability to work under pressure and meet tight deadlines.
• Strong communication skills, both written and verbal.
• Ability to mentor, coach and provide directions to team members.
• High attention to detail and strong organizational skills.
• Willingness to work in a flexible schedule – 3 am login
  

Educational Qualification

• Graduate / post-graduate
  

Disclaimer

Language Requirements

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