Team Lead – Sustainability/ESS

Job Description

Job Description What this opportunity involves: The Sustainability Data and Reporting Team Lead role will join JLL's high-performing Sustainability Data and Reporting team to support our data management, platform, compliance and reporting functions. The role will lead a team of sustainability invoice processing analysts who help our clients reduce and manage their environmental footprint. The position requires to manage a team of high potential team members with an analytical mindset and work collaboratively across internal business lines including JLL’s Client Account, Technology and Operations teams to help manage stakeholder expectations and maintain high quality service delivery. Process Management- Ensuring timeline-based deliverables, meeting all SLA’s and KPI’s consistently. Keeping all stakeholders informed of any changes/ delays/ challenges. Onboarding new clients/ Transition- Implementing effective processes to integrate new accounts onboard or transition of any current accounts. No missed deadlines without prior escalation/ intimation to manager and/or stakeholder and presenting a counter measure in place. Work with Regional, Global leadership, and business partners to support team development and implementation of standardized process and technology across the team Develop a detailed understanding of key aspects of sustainability-centric software, alignment and challenges of sustainability data configuration, tracking, and reporting Resource allocation- Managing resources effectively. Tracking and maintaining team member allocation effectively and updating the Smartsheet. Performance Management- Regular connect with the team members, providing continuous ongoing feedback. Gather performance feedback from stakeholders and develop team members to provide high quality performance. Assigning necessary trainings to team members, encouraging all necessary certifications like Lean etc. Encouraging process automation ideas. Upskilling team members. Set smart goals for the team members and conduct quarterly performance reviews and year end appraisals discussions. Project Management- Setting expectations with the analysts, reviewing performance, regular connects with project stakeholders to be up to date with the analyst’s performance Billing accuracy for all team members to the finance team and/or Ops team. Recruitment- Raising requisitions, coordinating and following up with TA, shortlisting and assessing candidates. Consistently keeping a track of Prohance data, approving leave on workday, workday essentials. Raising IT requests for the team as and when required. WFO roster as well as updating Prohance roster. Coordinating with the other team leads in D&R to ensure timely delivery of all project deadlines. Sharing account deadlines at the start of each month, to avoid any last-minute misses. Admin tasks- organizational changes, introduction emails, grievance management, resignation policy, holiday notification to onshore team. Keeping management/stakeholders as well as HR in loop on probation extension, termination of an employee and ensuring details are well documented. Leave Balance Adjustments. The successful candidate will have the following: Demonstrable background in team management Experience in sustainability and compliance reporting of energy, water, waste, and GHG emissions data will be highly regarded Between 5-8 years of professional work experience with minimum of 2 years of people management experience. Technical background in data processing and data management Advanced proficiency in Microsoft Excel, proficiency in PowerBI will be added advantage. Strong client-facing and communication skills Lateral thinking/problem-solving skills Ability to multi-task and manage multiple priorities/deadlines for self and through/on behalf of others Technical experience in environmental reporting software and manipulating large datasets will give you an edge Show more Show less