Team Lead - Support Program Management

Main responsibilities:

• People:

(1) Mentor the team on day-to-day operations and exceptional situations, providing guidance on end-to-end P2P services, budget management, TA activities, and medical evidence generation support.

(2) Monitor work progress and provide solutions to issues and queries related to OPEX budget and SOW review, WBS & PO submission, PO/Invoice Reconciliation, CDA/Confidentiality Notice management, Vendor Onboarding, Adhoc request (Support for Meetings, Presentations, Data comparison), Study ID Card development, SharePoint Maintenance, Internal Calendar management, Different Booklet Creation support, ABP Entries, Study Document Upload and any other ad hoc assignments

(3) Implement effective resource and back-up planning to ensure business continuity across all support program activities and P2P services

(4) Identify areas for innovation in project tracking, budget management, and data privacy compliance, implementing improvements with external and internal partners

(5) Act as a key contact and thought partner for assigned activities, including Annual Budgeting Plan (ABP) processes and Share Point site management.

(6) Ensure effective work allocation among team members for various TA-specific tasks and miscellaneous activities.

(7) Share best practices and serve as a change agent for operational excellence in support program management.

(8) Supervise ala tasks performed by the team members and manage project governance.

• Performance:

(1) Collaborate with global stakeholders to set future projections and timelines for end-to-end P2P services, budget management and TA activities.

(2) Ensure the team delivers ongoing projects as per agreed timelines, including SRC reviews, study ID card management, and Smartsheet tracking.

(3) Maintain defined quality parameters and review processes before sending deliverables to stakeholders.

(4) Support the team in resolving technical issues related to P2P systems, budget tools, tracking systems, and Share Point sites.

(5) Monitor projects closely, ensuring timely completion of project trackers, document archival, and maintenance of necessary tracking tools for audit readiness. (6) Guide the team in effectively managing multiple parallel projects across various therapeutic areas.

• Process:

(1) Develop a strong understanding of end-to-end P2P services, budget management workflows and support program management processes to meet stakeholder expectations.

(2) Encourage the team to implement best practices and leverage internal/external business knowledge to improve project processes.

(3) Stay informed about operational excellence techniques and facilitate continuous skill upgradation for team members.

(4) Mentor the team in delivering various scientific events and providing project management support for symposia, advisory boards, etc.

(5) Support the team in driving project governance meetings with stakeholders, vendors, and digital teams to track and monitor project progress.

(6) Identify and propose automation solutions to streamline P2P processes, budget management, TA activity tracking, and medical evidence generation support.

• Stakeholders:

(1) Support global stakeholders in project planning, resource allocation, and ensuring business continuity as per agreed plans.

(2) Assist global stakeholders with process improvements, risk mitigation plans, and new initiatives related to support program management and P2P services.

(3) Foster effective collaboration with stakeholders to understand their requirements and propose solutions aligned with their expectations.

(4) Maintain productive working relationships with stakeholders and work alongside them to resolve ongoing issues or problems.

(5) Establish and maintain regular governance with various stakeholders involved in support program management.About you

• Experience: 12 + years of relevant experience with project management experience within pharmaceutical industry
• Soft skills: Strong interpersonal and negotiation skills, able to deal with ambiguity and conflicting priorities
• Technical skills: MS office (including Teams, SharePoint), project management tools such as Smartsheet, MS Project, JIRA etc.
• Education: Postgraduate in Pharma /life Sciences/Medical with Finance management background
• Languages: Excellent knowledge of English language (spoken and written)