Team Lead - Academic coordinator

Job description

Role Overview:

The Team Lead – Academic Operations will oversee and lead a team responsible for managing virtual academic operations including class coordination, dashboard and resource management, online examination processes, and stakeholder engagement. The role involves strategic oversight, people management, cross-functional coordination, and process optimization to ensure seamless delivery of digital education services.

Key Responsibilities:1. Leadership & Team Management:

• Supervise and mentor a team of Academic Coordinators and support staff, ensuring high performance and adherence to service standards.
• Delegate responsibilities effectively while monitoring progress and providing guidance as needed.
• Conduct regular team meetings, set priorities, and track the team's performance against KPIs.

2. Strategic Dashboard Oversight:

• Oversee the design, development, and maintenance of interactive dashboards for class schedules, online exams, and academic results.
• Guide the analysis of dashboard data to inform strategic decisions and improve efficiency in scheduling and resource allocation.
• Ensure dashboard usability across devices and platforms through collaboration with technical teams.

3. Virtual Class Operations Management:

• Ensure the smooth execution of all virtual academic activities as per schedule.
• Lead coordination efforts with faculty and tech teams to proactively address and resolve technical and operational issues.
• Evaluate class delivery and engagement levels, providing high-level reports to senior management.

4. Stakeholder Engagement & Communication:

• Act as the primary point of contact between academic operations and key stakeholders including faculty, students, branch heads, and tech support teams.
• Oversee the handling of student and faculty queries, ensuring timely, effective resolutions.
• Drive initiatives to improve user satisfaction, including feedback surveys and ongoing support enhancements.

5. Resource & Exam Management:

• Lead the distribution and management of digital study resources, ensuring availability and quality.
• Ensure the operational readiness of online exam systems, including scheduling, technical functionality, and security compliance.
• Coordinate exam-time support and troubleshoot escalated issues in real-time.

6. Process Improvement & Reporting:

• Evaluate and refine internal academic processes for improved efficiency and service delivery.
• Prepare and present comprehensive reports to senior leadership on key performance metrics, user satisfaction, and system performance.
• Stay current with emerging digital learning tools and trends, and propose innovative improvements aligned with institutional goals.

Qualifications & Experience:Education:

• Bachelor’s or Master’s degree in Education, Business Administration, Information Technology, or a related field.
• Certifications in Learning Management Systems (LMS), online education platforms, or e-learning technologies are a plus.

Experience:

• Minimum of 3–5 years in academic coordination or digital learning operations, with at least 1–2 years in a team leadership or supervisory capacity.
• Proven expertise in managing virtual classrooms, digital exam systems, and educational technology platforms.

Skills & Competencies:

• Leadership: Strong team leadership and motivational skills with a proactive problem-solving approach.
• Communication: Excellent verbal and written communication skills, with the ability to manage diverse internal and external stakeholders.
• Digital Fluency: Proficiency in tools such as Zoom, MS Teams, Google Meet, LMS platforms, and online assessment systems.
• Analytical Thinking: Data-driven mindset with the ability to analyze trends, forecast needs, and implement data-backed solutions.
• Collaboration: Effective cross-functional coordination skills and ability to work in a fast-paced, virtual academic environment.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 per month

Age Limit : 35

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person