Support Specialist

Starlly Solutions Pvt Ltd.

3 years

0 Lacs

Gurugram Haryana India

Posted:2 months ago| Platform:

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Skills Required

support openshift management automation orchestration monitoring checks triage maintenance engineering troubleshooting analyze resolve configuration yaml helm patching devops automate provisioning patch planning architecture backup gitops ansible compliance network segmentation vault drive tuning technology stack jenkins gitlab

Work Mode

On-site

Job Type

Full Time

Job Description

OpenShift Container Platform (OCP) Operations Team

This team is central to supporting stakeholders by ensuring the container orchestration layer is secure, resilient, scalable, and optimized.

L1 – OCP Monitoring & Support Operations (Platform Technician)

Role Focus:

Experience:

Resources

Key Responsibilities:

Perform 24x7 monitoring of clusters, nodes, pods, and services via oc CLI and OpenShift Console.
Execute SOPs and health checks for clusters and platform components.
Handle incident alerts, perform basic triage, and escalate to L2.
Support basic administrative tasks (RBAC, Projects, ConfigMaps).
Perform scheduled maintenance verifications and backups.
Generate daily/weekly platform health reports.

L2 – OCP Support & Platform Engineering (Platform Analyst)

Role Focus:

Experience:

Resources

Key Responsibilities:

Analyze and resolve platform issues related to workloads, PVCs, ingress, services, and image registries.
Implement configuration changes via YAML/Helm/Kustomize.
Maintain Operators, upgrade OpenShift clusters, and validate post-patching health.
Work with CI/CD pipelines and DevOps teams for build & deploy troubleshooting.
Manage and automate namespace provisioning, RBAC, NetworkPolicies.
Maintain logs, monitoring, and alerting tools (Prometheus, EFK, Grafana).
Participate in CR and patch planning cycles.

L3 – OCP Platform Architect & Automation Lead (Platform SME)

Role Focus:

Experience:

Resources

Key Responsibilities:

Own lifecycle management: upgrades, patching, cluster DR, backup strategy.
Automate platform operations via GitOps, Ansible, Terraform.
Lead SEV1 issue resolution, post-mortems, and RCA reviews.
Define compliance standards: RBAC, SCCs, Network Segmentation, CIS hardening.
Integrate OCP with IDPs (ArgoCD, Vault, Harbor, GitLab).
Drive platform observability and performance tuning initiatives.
Mentor L1/L2 team members and lead operational best practices.

Core Tools & Technology Stack

Container Platform:
OpenShift, Kubernetes
CLI Tools:
oc, kubectl, Helm, Kustomize
Monitoring:
Prometheus, Grafana, Thanos
Logging:
Fluentd, EFK Stack, Loki
CI/CD:
Jenkins, GitLab CI, ArgoCD, Tekton
Automation:
Ansible, Terraform

Security:

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