Support Specialist

Salary: 18k to 20k per month

Job Title: Employee Service Representative (Entry Level)

Location: Remote

Department: Human Resources

Reports To: HR Manager / HR Lead

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Job Summary

We are looking for an enthusiastic and service-oriented professional to join our HR team as an Employee Service Manager. This role is responsible for addressing employee queries related to payroll, HR policies, benefits, and other internal processes. The ideal candidate will have strong communication skills, basic HR/payroll knowledge, and a passion for employee satisfaction.

Key Responsibilities

* Act as the first point of contact for employees regarding payroll, HR policies, benefits, and internal queries.

* Log, track, and ensure timely resolution of employee concerns.

* Coordinate with HR, Payroll, and Finance teams to resolve issues.

* Provide clear communication and guidance on company policies and procedures.

* Maintain employee records with accuracy and confidentiality.

* Support the development of FAQs, knowledge base, and employee self-service tools.

* Escalate complex cases to senior HR team members when required.

Qualifications & Skills

* Bachelor’s degree in Human Resources, Business Administration, or related field.

* 1+ year of experience in HR, Payroll, or Employee Services (internships or entry-level roles considered).

* Basic knowledge of Mexican labor law and payroll practices preferred.

* Strong communication skills (Spanish required, English is a plus).

* Good organizational and problem-solving skills.

* Ability to maintain confidentiality and handle sensitive information.

* Proficiency with MS Office and HRIS/Payroll tools is an advantage.

Key Competencies

* Service-oriented mindset

* Strong interpersonal skills

* Attention to detail

* Quick learner and adaptable

* Team player