Support Associate

About Nexify World

Nexify World is a fast-growing vehicle-tech startup building a seamless digital vehicle service ecosystem. We aim to revolutionize how businesses and users manage, maintain, and interact with their vehicles. From B2B2C partner & customer interfaces to service mobile apps, we have a full-stack technology platform to redefine convenience in automotive services.

We're looking for a versatile & motivated Full Stack Developer who can contribute across our tech stack, with a strong focus on Android mobile app and web app development.

Job Responsibilities – Operations Support Executive

The Operations Support Executive plays a critical role in ensuring smooth coordination between service centres and field drivers to support timely and high-quality vehicle pickup and drop-off services. The role involves both operational execution and team coordination to uphold service standards and efficiency.

Key Responsibilities:

1. Driver Management & Coordination

• Hire and onboard drivers in line with operational needs.
• Manage and monitor the daily driver queue, assigning tasks based on demand and availability.
• Communicate effectively with drivers to ensure timely vehicle pickups and drop-offs from service centres.
• Address and resolve daily driver issues and hurdles proactively.

1. Service Centre Coordination

• Maintain strong, collaborative relationships with assigned service centres.
• Ensure seamless coordination to facilitate efficient vehicle movement and minimize delays.
• Act as the primary point of contact between service centres and the driver team.

3.       Service Centre Growth & Target Achievement

• Maintain and grow the volume of bookings at each assigned service centre in line with agreed targets.
• Work closely with service centre teams to identify growth opportunities and ensure consistent booking performance.

1. Operational Excellence

• Monitor and drive key performance indicators (KPIs) related to driver operations and service centre fulfillment.
• Track and ensure accuracy in driver-reported data, including time logs and job completion statuses.

1. Vehicle Imaging & System Updates

• Ensure that drivers capture vehicle images according to defined system requirements and standards.
• Verify that all images are correctly uploaded and cataloged in the system as per inventory protocols.

1. Reporting & Tools

• Use Excel and other system tools to track performance, driver activity, and operational efficiency.
• Identify and escalate any system-level issues or process bottlenecks affecting service quality.

1. Continuous Improvement

• Support process improvements to increase efficiency and reduce errors in daily operations.
• Provide regular feedback and suggestions to improve overall service delivery and operational support.

Skills & Qualifications:

• Strong communication and interpersonal skills.
• Proficient in Excel and internet-based tools.
• Ability to multitask and manage priorities in a fast-paced environment.
• Prior experience in operations, logistics, or driver coordination is preferred.

JD Brief For Posting

• Coordinate with Ambassadors (field staff) for vehicle pick-up and drop-off services
• Monitor job progress, route updates, and timely task completion
• Handle backend operations via our service portal and CRM
• Communicate with service centers, customers, and partners professionally
• Maintain daily operational MIS and reports
• Resolve issues or escalations from the field promptly
• Assist in training and onboarding of field personnel

Requirements

• Graduate in any discipline (preferred)
• 2–4 years of experience in support, logistics, or operations role
• Strong verbal and written communication skills (Hindi & English)
• Good command of basic computer tools (Excel, email, WhatsApp, CRMs)
• Ability to multitask and work under pressure
• Experience in managing field teams or blue-collar staff is a plus
• Willingness to work in rotational shifts, if required

Please drop your resume to deepa@nexifyworld.com