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Norlox Solutions
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Support Associate

Support Associate

Norlox Solutions

1 - 6 years

|

2 - 3 Lacs

Posted:6 days ago| Platform:

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Skills Required

project management die making software software testing customer service spc networking customer support kaizen technical support java fmea poka yoke quality assurance computer hardware microsoft windows troubleshooting ppap communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Norlox is looking for highly motivated Support Associates to join our dynamic team. The ideal candidates will be responsible for assisting customers, resolving queries, and ensuring a seamless support experience. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

Handle inbound and outbound support requests via calls, emails, and chat.
Resolve customer queries efficiently and professionally.
Maintain accurate records of customer interactions and resolutions.
Collaborate with internal teams to escalate and resolve complex issues.
Ensure compliance with company policies and service-level agreements (SLAs).
Identify opportunities to improve support processes and customer satisfaction.
Ability to multitask and work in a fast-paced environment.
Basic technical troubleshooting skills.
Proficiency in using customer support tools and software (preferred).
Availability to work night shifts (8:00 PM 5:00 AM).

Benefits:

Competitive salary performance-based incentives.
Growth opportunities within the company.
Paid training and skill development programs.
Supportive and collaborative work environment.

Education:

Diploma/Bachelors Degree

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