Support Associate

As a Support Associate, you will play a crucial role in managing communication and documentation between the school and parents to ensure efficient operations. Your primary responsibility will involve handling email and phone communication with parents, addressing queries promptly, and providing timely information. You will be responsible for drafting, formatting, and sending emails to parents regarding school events, updates, and other important matters. Additionally, you will maintain and update live sheets and Excel records to track parent interactions and school-related data. In your role, you will assist in organizing parent-teacher meetings, school events, and any activities involving parents. You will also coordinate with different departments to resolve parent concerns efficiently and escalate matters when necessary. Providing timely reports and updates to the school management on parent communications and issues will also be part of your responsibilities. The ideal candidate for this position should have the ability to draft and send professionally formatted emails, possess strong written and verbal communication skills for effective parent interaction, and demonstrate excellent organizational skills to manage multiple tasks and maintain accurate records. Previous customer service experience, particularly in a school or customer support role, would be advantageous. This full-time, office-based role is located in Gurgaon, with working hours from Monday to Saturday, 8:30 AM to 5:30 PM. It is important to note that all Saturdays are working days for this position. Your skills in email drafting, customer interaction, Excel, customer service experience, organizational skills, and effective communication will be key to your success in this role.,