Support Associate

As a Support Associate, you will play a crucial role in managing communication and documentation between the school and parents to ensure smooth operations. Your responsibilities will include: - **Communication**: Handle email and phone communication with parents, addressing their queries and providing timely information. - **Email Management**: Draft, format, and send emails to parents regarding school events, updates, and other important matters. - **Data Management**: Maintain and update live sheets and Excel records to track parent interactions and school-related data accurately. - **Event Coordination**: Assist in organizing parent-teacher meetings, school events, and any activities involving parents effectively. - **Issue Resolution**: Coordinate with different departments to resolve parent concerns efficiently and escalate matters when necessary. - **Reporting**: Provide timely reports and updates to the school management on parent communications and issues. Your qualifications should include: - Ability to draft and send professionally formatted emails. - Strong communication skills, both written and verbal, for clear and effective parent interaction. - Organizational skills to manage multiple tasks and maintain accurate records. - Previous customer service experience, especially in a school or customer support role, would be advantageous. Please note that this is a full-time, office-based role located in Gurgaon. You will be expected to work from Monday to Saturday, from 8:30 AM to 5:30 PM, with all Saturdays being working days. Your skills in email drafting, customer interaction, Excel, customer service experience, organizational skills, and managing multiple tasks will be essential for success in this position. As a Support Associate, you will play a crucial role in managing communication and documentation between the school and parents to ensure smooth operations. Your responsibilities will include: - **Communication**: Handle email and phone communication with parents, addressing their queries and providing timely information. - **Email Management**: Draft, format, and send emails to parents regarding school events, updates, and other important matters. - **Data Management**: Maintain and update live sheets and Excel records to track parent interactions and school-related data accurately. - **Event Coordination**: Assist in organizing parent-teacher meetings, school events, and any activities involving parents effectively. - **Issue Resolution**: Coordinate with different departments to resolve parent concerns efficiently and escalate matters when necessary. - **Reporting**: Provide timely reports and updates to the school management on parent communications and issues. Your qualifications should include: - Ability to draft and send professionally formatted emails. - Strong communication skills, both written and verbal, for clear and effective parent interaction. - Organizational skills to manage multiple tasks and maintain accurate records. - Previous customer service experience, especially in a school or customer support role, would be advantageous. Please note that this is a full-time, office-based role located in Gurgaon. You will be expected to work from Monday to Saturday, from 8:30 AM to 5:30 PM, with all Saturdays being working days. Your skills in email drafting, customer interaction, Excel, customer service experience, organizational skills, and managing multiple tasks will be essential for success in this position.