22 Phone Communication Jobs

Greetings from Dion Electric Vehicles, a division of Power Trans Mobility Ltd. We are a leading E-Bike and E-Auto Manufacturing and Marketing company in Chennai. Currently, we are looking to hire a Female Assistant Manager for our Sales Team. Requirements: - Designation: Assistant Manager - Language Skills: Tamil & English - Gender Preference: Female candidates only - Experience: Minimum 6 months to 1 year experience - Job Location: Ramapuram, Chennai (Nearby DLF IT Park) Roles and Responsibilities: - Managing the Sales Team effectively. - Resolving issues and addressing concerns promptly. - Contacting guests to gather feedback. - Handling customer inquiries, resolving issues, and providing solutions over phone calls. - Maintaining accurate records of all customer interactions. If you meet the above requirements and are interested in this position, please reach out to our HR Recruiter, Kaviya, at 8939701120. This is a Full-time position with a Day shift schedule and requires in-person work at our Chennai location. Thank you for considering a career with Dion Electric Vehicles.,

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies, and making a difference in the world. SOTI's growth and success are a result of a commitment to innovation through an entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value, and most importantly, be part of a winning team. As an educated professional at an early stage of your career with a great passion for modern technology, you are driven by your energy to identify and resolve complex problems while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem-solving abilities in a fast-paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI. You will provide telephone and email-based helpdesk support to end-users, work in 24x7 shifts to support customers globally, and assist end-users with their Mobile Device related issues. Additionally, you will work on ad-hoc projects, initiatives, and other duties as assigned, deliver high-quality customer service via support platforms, handle customer issues using the support tool, and triage issues and escalate them when necessary. You will also develop and maintain expertise across a range of subject areas, gaining sufficient familiarity with the associated processes to be able to process customer requests accurately and efficiently while continuously improving the self-service portal and knowledge base. Your responsibilities will include investigating issues reported by customers, working collaboratively with internal stakeholders to see through to resolution, providing superior customer service regarding MDM solutions, diagnosing and solving application queries, answering customer questions, reproducing customer environments using various devices to troubleshoot issues further, and responding to all customer requests in a timely manner to improve customer experience. To be successful in this role, you should bring a minimum of 2-3 years of experience with good exposure to customer handling with different software products, customer service, and technical skills. Excellent phone and written communication skills are essential to work with customers over the phone and via email. Prior experience in answering calls for the helpdesk, entering technical details into a ticketing/dispatch system, working with customers on technical issues, following up on closed calls, installing systems, and handling wire-shark logs is required. Moreover, knowledge of various IP classes, the difference between Public and Private IP, and an overview of MDM technology are essential. Soft skills and communication play a crucial role in this position. Previous experience supporting English-speaking customers in India, EMEA, NA, or Australia is preferred. Good communication, documentation, and soft skills are necessary, along with strong problem-solving abilities, being a strong team player, able to plan, prioritize, and organize workload, communicate technical issues clearly, and manage client expectations effectively. Key traits that are sought after in a candidate include being passionate, having a hunger to learn and develop, being a team player, creative, having confident communication skills, and the ability to work hard and play harder. If you want to bring your ideas to life, apply at SOTI today.,

Job Title: Executive Assistant to CEO Location: Andheri East, Mumbai Salary: ?40,000 ?65,000 per month Experience: Minimum 2 year Employment Type: Full-Time (Work from Office) Preferred Age: 20-40 age Job Overview We are hiring Executive Assistants with strong communication and follow-up skills to support our leadership and daily operations. The ideal candidate is organized, proactive, and has prior experience in a similar role. Key Responsibilities Assist in managing daily schedules, calendars, meetings, and reminders Coordinate with internal teams and external stakeholders Handle follow-ups via email, phone, and WhatsApp professionally Maintain records, files, and confidential documents Prepare reports, presentations, and meeting summaries Provide administrative and operational support as required Candidate Requirements Minimum 2 year of experience as an Executive Assistant or in a similar administrative role Excellent communication, coordination, and follow-up skills Strong command over email and phone communication Proficient in MS Office and basic documentation Immediate joiners preferred for this role Must be based in or willing to commute to Andheri East, Mumbai Benefits Opportunity to work closely with leadership Stable and professional work environment Growth opportunities in an expanding organization Apply now if you&aposre a dedicated and detail-oriented professional looking to grow in a dynamic role. Skills: organizational skills,communication,communication skills,stakeholder engagement,follow-up,email,documentation,leadership,phone,phone etiquette,coordination,travel arrangements,meeting facilitation,ms office,calendar planning,follow-up skills,organization,reminder,report building,presentation skills,executive administrative assistance Show more Show less

You will be responsible for closing sales deals via client visits and maintaining good customer relationships. An effective sales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. Your responsibilities will include contacting potential or existing customers to inform them about a product or service, answering questions about the company's services, entering and updating customer information in the database, taking and processing orders in an accurate manner, and handling grievances to preserve the company's reputation. It is important to go the extra mile to meet sales quotas and facilitate future sales. Keeping records of client visits and sales, as well as noting useful information, is crucial. Outstanding negotiation skills with the ability to resolve issues and address complaints are necessary for this role. Additionally, you should have the ability to learn about products and services and describe/explain them to prospects effectively.,

As an intern at Astrotalk, your primary responsibilities will involve assisting in the maintenance and enhancement of internal documentation and FAQs. In this role, you will play a crucial part in ensuring that all information provided to both internal teams and customers is accurate and up-to-date. Additionally, you will be responsible for promptly and professionally responding to customer inquiries through various channels such as email, chat, and phone. Your ability to address customer queries efficiently and effectively will be essential in maintaining a positive interaction with the users of Astrotalk's online platform. Furthermore, as part of your daily tasks, you will participate in team meetings and training sessions. By actively engaging in these collaborative sessions, you will have the opportunity to learn from experienced team members and contribute to the overall success of the company. Astrotalk is an online platform dedicated to providing astrology consultation services. Users can connect with astrologers for live chats or calls to discuss a wide range of topics, including marriage, love life, career, and health. Joining Astrotalk as an intern will offer you a unique opportunity to be part of a dynamic team working towards delivering personalized astrology services to users seeking guidance and advice.,

As an intern at Astrotalk, your day-to-day responsibilities will involve assisting in maintaining and enhancing internal documentation and FAQs. You will be expected to respond to customer inquiries promptly and professionally through email, chat, and/or phone channels. Additionally, you will have the opportunity to engage in team meetings and training sessions to further develop your skills and knowledge. Astrotalk is an online platform that offers astrology consultation services. Users can connect with astrologers through calls or live chats to discuss various aspects of their lives, ranging from marriage, love life, career to health. It provides a platform for individuals seeking guidance and insights from experienced astrologers. Join our team at Astrotalk to gain practical experience in customer service, documentation management, and teamwork while contributing to a platform that offers valuable astrology consultation services to users seeking guidance and advice.,

You will be part of Ambiati, a fast-growing digital product company dedicated to assisting entrepreneurs and businesses in their journey to scale with high-converting Websites and AI Agents. Your primary responsibilities will include calling inbound leads who have submitted forms (no cold calling), comprehending the leads" business requirements, and proposing the most suitable solution, whether it be a Website or an AI Agent. You will be expected to establish trust, address any objections effectively, and confidently close sales over the phone. Additionally, you will be responsible for maintaining detailed follow-up logs and updating statuses in CRM or Sheets. To excel in this role, you should have a proven track record in sales, telecalling, inside sales, or closing deals. Excellent verbal English skills are a must, and basic proficiency in Hindi is preferred. You should possess strong phone communication abilities and be adept at handling objections. Working remotely, you will need access to a smartphone, laptop, and stable internet connection. This is a full-time position requiring availability six days a week. Incentives will be provided based on performance, and you will exclusively work with warm, qualified inbound leads without engaging in cold calling. The role offers remote work flexibility, along with clear scripts and comprehensive training to support you in your responsibilities. This position also presents long-term prospects for career growth within the company.,

As an intern at our company, your day-to-day responsibilities will involve creating an Excel database of customers by digitizing information from hardcopy records. You will also be tasked with making calls to customers and asking pre-prepared questions to gather additional data. It will be your responsibility to accurately record customer responses and update the database with relevant information for future reference. Our company is the authorized Sonalika tractor dealership in Barabanki, boasting 25 years of experience in the sales of tractors. Join us to gain hands-on experience in customer database management and communication.,

As an intern at THE BAMBOO BAE, your day-to-day responsibilities will include maintaining and updating customer records in the CRM system with a focus on accuracy and completeness. You will also assist in creating, tracking, and analyzing email marketing or customer engagement campaigns. Additionally, you will be reaching out to customers via phone to encourage purchases, address queries, and resolve any issues they may have. Another aspect of your role will involve generating basic reports on customer behavior, sales, or retention to provide insights for strategy development. You will also be expected to support cross-functional teams such as marketing and sales, and engage in market research activities to enhance CRM strategies. THE BAMBOO BAE was founded with a core belief that "no change is too small." The company was established by two travel enthusiasts, Anuj and Sanchit, who were inspired to address the issue of plastic waste they encountered during their travels. Their journey led them to discover handcrafted bamboo byproducts in the jungles of Northeast India, sparking the idea of introducing plastic-free products to the world. Join us in our mission to make a positive impact through sustainable and eco-friendly practices.,

As part of our team, you will be responsible for the collection of past due invoices and invalid deductions on allocated portfolios using various communication methods such as email and phone calls. Your duties will include responding to email and phone inquiries related to disputed invoices, researching and analyzing disputes and deductions in our ERP system, and following up with different departments to obtain necessary supporting documents for resolution. Additionally, you will be expected to identify opportunities for process and automation improvements, provide daily reporting on individual portfolios to monitor past dues, implement collection strategies to reduce past due accounts, and resolve issues promptly to prevent any negative impact on customers. You will also collaborate with team members to handle adhoc requests efficiently and deliver high-quality customer service by addressing inquiries from internal and external partners in a timely and effective manner. Your qualifications should include a graduation degree in any stream, excellent interpersonal skills, and relevant work experience. Prior experience in collections management would be considered a strong advantage. Join us in the relentless pursuit of better and make a meaningful impact by contributing to our collections operations with your expertise and dedication.,

The selected intern will be responsible for assisting in maintaining and enhancing internal documentation and FAQs to ensure clarity and accessibility for all users. Moreover, you will be required to address customer inquiries promptly and professionally through email, chat, or phone communication channels. Additionally, active participation in team meetings and training sessions will be expected to contribute to the overall goals of the organization. Astrotalk is an online platform that offers astrology consultation services. Users have the opportunity to engage with astrologers through calls or live chat sessions to seek guidance on various aspects of their lives, ranging from relationships and career to health and personal well-being. Join us to be part of a dynamic team dedicated to providing insightful and helpful astrology services to our users.,

As a candidate for the position, you should possess knowledge in Ecommerce store backend management, which would be highly beneficial for this role. Having product data entry skills will also be advantageous. Your English communication skills, both written and verbal, should be excellent. Solid organizational and time management skills are essential for this job. You must be willing to work in morning, evening, and night shifts. Experience with word processing and spreadsheets, such as MS Office, is required. Proficiency in typing and data entry in product data management is vital. Knowledge of online calendars and scheduling tools like Google Calendar is preferred. You should excel in phone, email, and instant messaging communication. Managing emails and calendars efficiently, responding to inquiries promptly, and maintaining online records are part of the responsibilities. Your duties will include accurately entering product information, creating and optimizing eCommerce product listings, updating existing listings, processing orders, managing eCommerce inventory, adding tracking for orders, providing customer support, basic photo editing, conducting competitor analysis and market research, handling ecommerce store admin dashboard, managing social media, and assuring product data quality. Qualifications for this position include holding any degree, knowledge of digital marketing tactics and web analytics, the ability to meet tight deadlines consistently, and having 1-2 years of experience in data entry, ecommerce, or a related role. Strong computer skills, especially with MS Office and Excel, are necessary. Key skills that will be valuable in this role are Typing Speed, Content Writing, Quality Check, Data Entry Operation, Content Management, and Computer Skills. The functional area of this job is BPO and Ecommerce Store backend Operations, located in Thrissur, Kerala. If you aspire for a career growth akin to a dream, do not hesitate to apply. Simply send us a mail to start your journey.,

You will be responsible for calling inbound leads who have submitted forms, with no cold calling involved. It will be important to understand the lead's business and offer the appropriate solution, whether it is a Website or AI Agent. Building trust, addressing objections, and confidently closing sales over the phone will be key aspects of this role. Additionally, you will need to maintain follow-up logs and update statuses in CRM or Sheets. To excel in this position, you should have proven experience in sales, telecalling, inside sales, or closing. Fluency in English (verbal is a must) and the ability to communicate in basic Hindi are required. Strong phone communication skills and the ability to handle objections are essential. You should be comfortable working remotely and have access to a smartphone, laptop, and stable internet connection. This is a full-time position, with work expected 6 days a week. Incentives will be based on performance, and you will be working with warm, qualified inbound leads, eliminating the need for cold calling. This role offers remote work flexibility, with clear scripts and training provided. It is a long-term position with opportunities for growth within the company.,

About the Internship: We are currently seeking vibrant and enthusiastic students/candidates to join our Background Verification team for the internship program in the domains of Employment Verification, Address Verification, Education Verification, Police Verification, and Criminal Record Check Verification. Primary Duties & Responsibilities: You will be responsible for obtaining verifications through phone/email/fax/post in adherence to the predefined quality standards, service level agreements, and productivity targets for assigned cases. This includes verifications related to Education, Employment History, Performance Feedback, Reference/Cross Reference, Criminal Record, Drug Test, and Address Verification. You will also be required to analyze received verifications, conduct quality checks based on internal parameters, update internal Management Information System (MIS) regularly, ensure swift completion of checks, build and maintain relationships with verification sources, and prepare screening reports for client relations team review. Only those candidates can apply who: - Are available for a full-time (in-office) internship. - Can commence the internship immediately. - Can commit to a minimum duration of 6 months. - Have relevant skills and interests with a strong desire to learn. - Freshers seeking job opportunities are also encouraged to apply. Stipend: INR 5000 per month Other perks: Certificate, Letter of recommendation, Job offer Location: Gurgaon,

Ambiati is a fast-growing digital product company dedicated to assisting entrepreneurs and businesses in their scaling endeavors by providing high-converting Websites and AI Agents that streamline operations, enhance lead generation, and improve customer support. As a Sales Representative at Ambiati, your primary responsibilities will include calling inbound leads who have already submitted forms, eliminating the need for cold calling. Your role will involve understanding the lead's business requirements and effectively pitching the most suitable solution, whether it be a Website or an AI Agent. Furthermore, you will be expected to build rapport with potential clients, address any objections they may have, and confidently close sales during the call. It is crucial to keep detailed follow-up logs and update the status of each lead in the CRM system or spreadsheets. To excel in this role, you should possess proven experience in sales, telecalling, inside sales, or closing deals. Proficiency in English is a prerequisite, both verbally and in writing, and a basic understanding of Hindi for communication purposes is preferable. Strong phone communication skills and the ability to handle objections effectively are essential. The role offers remote work flexibility; hence, you must be comfortable working independently with access to a smartphone, laptop, and a stable internet connection. This is a full-time position requiring your availability six days a week. As a Sales Representative at Ambiati, you will be rewarded with incentives based on your performance, including warm and qualified inbound leads to work with. Additionally, you will benefit from clear scripts and comprehensive training to support you in your role. This position offers a long-term opportunity with the potential for personal and professional growth within the company.,

We are looking for multiple Customer Support Executives for US & Europe Markets. Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints though emails, social media and calls in a professional manner. In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. If you are interested in this position and have a proven track record of successful customer service works, then apply now. We will contact you soon. Responsibilities include understanding the products and services provided by the company, supporting the customer through an email ticketing system, social media and phone calls, resolving customer complaints and queries, providing detailed information to customers, maintaining records of each phone call for future reference, providing the new employees with training sessions for enhancing their skills, offering exceptional customer service and satisfaction, following up with customers for any further information, taking feedback from the customers, and negotiating the terms and conditions with the customer. Requirements for this position are a Bachelor's degree in Business Administration or a related field, 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department, exceptional verbal and written communication skills, good problem-solving abilities, a customer-oriented individual, ability to meet deadlines and prioritize tasks, excellent negotiation and sales skills, outstanding interpersonal and organizational skills, excellent phone etiquette and active listening abilities, and being a quick learner with exceptional ability to make decisions.,

The job requires only female candidates to apply for the position. The location of the job is in Thanjavur, Tamil Nadu, where the interview can be conducted either face-to-face or virtually. For further details and contact, you may reach out to the Manager at +91 9944331949. The primary responsibilities for this role include making outbound calls to clients to collect outstanding Accounts Receivables, responding to customer requests via phone or in writing to ensure customer satisfaction, resolving routine questions following established guidelines, conducting basic research on customer inquiries, and developing a solid understanding of the online industry, products, services, and team processes. Candidates interested in this position should be able to work regular shifts from 9 am to 6:30 pm, have a high school diploma, at least 1 year of experience using Windows PC applications, and 0-6 months of experience in a service-oriented role involving customer correspondence in English. Additionally, applicants should have the ability to apply business rules to various scenarios and make appropriate decisions. The job offers full-time, permanent employment for freshers. Benefits include cell phone reimbursement, health insurance, internet reimbursement, and paid sick leave. The work schedule is during the day shift with performance and yearly bonuses available. Preferred experience includes 1 year in accounts receivable and account management. The work location is in person, and female candidates are preferred for this role.,

About Tide At Tide, the focus is on building a business management platform that is tailored to save time and money for small businesses. The company offers business accounts and banking services, along with a wide range of administrative solutions such as invoicing and accounting. Since its launch in 2017, Tide has garnered a user base of over 1 million small businesses worldwide, catering to SMEs in the UK, India, and Germany. With headquarters in central London and additional offices in Sofia, Hyderabad, Delhi, Berlin, and Belgrade, Tide boasts a team of over 2,000 employees. The company is in a phase of rapid growth, constantly expanding its product offerings and geographical reach, and is always on the lookout for enthusiastic individuals to join in the mission of empowering small businesses to save time and money. About The Role In the position of a cKYX Member Interactions Analyst at Tide, your primary responsibility will be to ensure the safety and compliance of businesses throughout the UK. Your role will be pivotal in supporting Tide's growth by offering round-the-clock assistance with security reviews. You will engage with individuals in a compassionate and proactive manner, demonstrating a strong commitment to resolving member issues. The ultimate goal is to assist businesses in saving time and money, thereby enabling them to reinvest in their enterprises. As a part of the cKYX Member Interactions team, you will play a crucial role in maintaining the operational functionality of member accounts, offering guidance and support to navigate through various processes. Some Of The Things You'll Be Doing - Engaging with customers via outbound calls to gather necessary information for account reviews - Ensuring an exceptional customer experience through calls, chats, and emails by leveraging your process expertise and interpersonal skills - Addressing customer queries or complaints and routing them to the relevant departments - Conducting basic diligence on customer-provided information and facilitating account reviews and fund transfers - Remaining informed about topics supported by the Member support team to effectively address customer inquiries - Guiding customers through the account review process and maintaining communication throughout - Collaborating with different departments to prevent disruptions to customer accounts and ensure a seamless review process - Mentoring new team members and assisting with common back-office tasks What We Are Looking For - Proficiency in customer communication, especially over the phone, and adept at handling challenging situations - Minimum 1.5 years of experience in international customer support via inbound or outbound phone channels - Excellent verbal and written English communication skills (minimum C1 level) - Familiarity with industry tools like Kustomer, GSuite, and Jira - Proactive in identifying recurring issues and proposing solutions for process enhancement - Strong organizational abilities - Preferably experience in a fintech, startup, or fast-growing tech environment - Exposure to KYC or diligence processes is advantageous What You'll Get In Return - Competitive salary - Health insurance for self and family - Term and life insurance coverage - OPD benefits - Mental well-being support through Plumm - Learning and development budget - Privilege, casual, and sick leave entitlements - 3 paid days off for volunteering or L&D activities TIDE IS A PLACE FOR EVERYONE Tide values inclusivity and transparency, fostering a collaborative environment where every individual's voice is valued and heard. Note: Your personal data will be handled by Tide for recruitment purposes in compliance with Tide's Recruitment Privacy Notice.,

Job Description: You should have a minimum of 4 years of experience, preferably from a BPO background, and possess excellent analytical and communication skills. Proficiency in MS Office Suite, CRM & Web Based Applications is required along with competent handling of phone calls and emails. A swift hand on the keyboard would be preferable. You will be responsible for managing the vendor team, closely monitoring orders, and playing a significant role in expanding business operations throughout North America. Continuous interaction with vendors and clients based out of the USA will be a key aspect of your role. Your tasks will include compiling and sending status and completion reports, holding status calls with contractors, performing feasibility checks, providing estimates with suggestions for current and pipeline projects, and prioritizing jobs based on complexities and deadlines. It will be essential to ensure systematic distribution of work amongst the team, showcasing your multitasking abilities. As a proactive problem solver, you will need to understand and properly interpret client requirements while tracking the order system. The job role will involve back office operations, analysis, and communication (via email or phone) with vendors and clients. Shift Preference: US Shift Salary Offered: As per industry standard,

We are seeking multiple Customer Support Executives to cater to the US & Europe Markets. As a Customer Support Executive, your primary objective will be to ensure high levels of customer satisfaction. You will engage with customers via emails, social media, and calls in a professional manner. It is crucial to possess strong listening skills and effectively manage multiple tasks simultaneously. If you have a successful track record in customer service and are passionate about delivering exceptional support, we encourage you to apply for this position. Responsibilities - Gain a comprehensive understanding of the company's products and services. - Assist customers through email ticketing, social media platforms, and phone calls to address and resolve complaints and inquiries. - Furnish customers with detailed information to meet their needs. - Maintain detailed records of all customer interactions for future reference. - Conduct training sessions for new employees to enhance their customer service skills. - Deliver exceptional customer service to ensure high levels of satisfaction. - Follow up with customers to provide additional information or support. - Collect feedback from customers to improve services. - Negotiate terms and conditions with customers effectively. Requirements - Bachelor's degree in Business Administration or a related field. - Minimum of 3 years of experience as a Customer Support Executive or in a similar customer service role. - Excellent verbal and written communication skills. - Strong problem-solving abilities with a customer-centric approach. - Ability to prioritize tasks, meet deadlines, and manage time effectively. - Proficient in negotiation and sales techniques. - Outstanding interpersonal and organizational skills. - Exceptional phone etiquette and active listening skills. - Quick learner with the ability to make sound decisions promptly.,

You will be responsible for serving as a Call Center Representative at Sahal WebAds, acting as the primary point of contact between the company and both existing and potential customers. Your role will involve proactively addressing customer issues, complaints, and inquiries with a focus on maintaining high levels of customer satisfaction. Your main duties will include efficiently managing a high volume of inbound and outbound calls, adhering to communication scripts for various topics, identifying customer needs, clarifying information, investigating issues, and offering appropriate solutions or alternatives. Additionally, you will be expected to capitalize on opportunities to promote and upsell company products, cultivate lasting relationships with customers, and go the extra mile to ensure customer engagement and satisfaction. Keeping detailed records of all interactions in the call center database will be crucial, as well as actively participating in educational seminars to enhance your knowledge and performance. The ideal candidate for this position should have prior experience in a customer support role, a proven track record of exceeding quotas, excellent phone and verbal communication skills, and the ability to actively listen to customers. Familiarity with CRM systems and customer service practices, a strong customer focus, and the flexibility to interact effectively with diverse personalities are essential. Furthermore, you should possess strong multitasking abilities, adept prioritization skills, and effective time management. A high school degree is required for this role. Proficiency in languages such as Tamil, English, Hindi, Urdu, and Malayalam will be an advantage. The working days for this position are from Monday to Saturday, with flexible working hours. The position is based in Chennai Adyar, and the company is Sahal WebAds Private Limited. For further inquiries, you can contact 9566166874.,

GENERAL FUNCTION: We are currently looking for an End User Support Technician to support our MFSG India Corporate office users. In this role, you will provide premium support to all our end usersin MFSG India and white glove treatment for our executives. You will also be responsible for the deployment of various software packages to our end user devices through SCCM, and setup & maintenance of corporate laptop hardware for MFSG India users. Duties / Responsibilities: • Provide White glove service & support in all interactions with ELT (Executive Leadership Team) and SLT (Senior Leadership Team), and their administration staff while prioritizing value and urgency. • Provide IT support for on-site events and meetings including site setup, testing, coordination with venue IT/AV contacts and stand-by support. • Support for the End User Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support • Collaborate with IT teams and SMEs to ensure timely troubleshooting and resolution of technical and functional issues. • End User Support (Software/Hardware) o AD/O365 account support o Microsoft Authenticator MFA o Desktops o Laptops o MFP (Multi-Function Printers) o Tablets (Android / IPads) o VDI (Virtual Desktops) o Hardware Asset Management o Refurbishment o Shipping/Receiving o Inventory Management • Support for Operating System, base load software, MS Office suite and other business applications • Access related issues with password, security, application configuration and troubleshooting, and general inquiries • Research questions using available resources advising users on appropriate action; provide adequate training to end users. • Follow standard EUS and IT Security procedures and log all interactions in the ITSM system. • CMDB asset management • Management, maintenance, and deployment of desktop images. • Familiarity with basic networking to troubleshoot Network and Telecom related issues at our India Office. • Identify and escalate situations to various IT Teams if technically complex or if it requires urgent attention. • Own key initiatives and drives through completion with minimal supervision. • Motivated and enthusiastic with Great Personal skills • Perform other duties as assigned. EXPERIENCE • Experience in End User Support /IT Support/Service Desk Roles. • Experience with deployment tools (SCCM, PDQ, Altiris, etc.) • Experience managing and maintaining desktop images. • Experience supporting executives is preferred. SKILLS • The ability to manage and articulate complex issues. • Strong background in Microsoft Windows Active Directory & Microsoft 365 Environments. • Experience leveraging geographically diverse and offshore IT support teams. • Excellent Oral communication (customer interaction, requirements analysis) • Experience troubleshooting corporate desktop hardware and software. • Understanding of networking fundamentals & troubleshooting such as TCP/IP, DHCP, and DNS protocols.