Support Associate

Job Summary

As a Support Associate at SquadStack, you will be responsible for providing high-quality support to the agents working with us. Your primary duties will include:

Responsibilities

• Utilizing your expertise in Zoho to assist agents with technical inquiries, troubleshooting, and problem resolution.
• Communicating effectively with agents via email, chat, and phone to provide timely and accurate assistance.
• Collaborating with other team members to escalate complex issues and ensure timely resolution.
• Participate in team meetings, training sessions, and continuous learning activities to improve product knowledge and support skills.
• Documenting agent interactions and resolutions.
• Adhering to company policies and procedures to ensure agent's satisfaction
• Maintaining a positive and professional attitude in all agent's interactions.
• Able to create dashboards and share weekly/monthly progress reports.
• Maintain SLAs/KPIs

Requirements

• Versant 5 certification under Pearson Test.
• Minimum of one year’s experience working with Zoho.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Prior experience in Chat/email support or a related field is preferred.
• Should be proficient in Google Sheets/Excel

Logistics

• Compensation:

  3.3 - 4.2 LPA

• Joining

  : ASAP!

• Location

  : Noida

Why should you consider us seriously?

• We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews.
• We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)
• Freedom and Responsibility 🦅
• Entrepreneurial Team 💪
• Exponential Growth 📈
• Healthcare (Physical & Mental Wellness) 😌

Please Note:

SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status