Supply Chain Executive

Job Title: Supply Chain Executive – eCommerce & Quick Commerce

Location: Delhi

Department: Supply Chain & Logistics

Experience: 3–5 years in eCommerce & quick commerce logistics

About the Role:

We are looking for a proactive and experienced D2C Supply Chain Executive to lead and optimize our logistics and fulfillment operations across both traditional eCommerce (Amazon, Flipkart) and quick commerce platforms (Zepto, Blinkit, Swiggy Instamart). You’ll be responsible for ensuring a seamless end-to-end supply chain—handling everything from inventory planning and last-mile delivery to returns and platform compliance.

Key Responsibilities:

1. Platform-Specific Operations (Amazon, Flipkart, Zepto, Blinkit, Swiggy):

• Manage inventory planning and allocation across marketplaces and quick commerce platforms.
• Deep understanding of SLAs, returns policies, logistics penalties, and compliance issues on each platform.
• Optimize POs, and order fulfillment through FBA, Flipkart Smart, Swiggy Seller Hub, Zepto Partner, etc.
• Coordinate with category and account managers from platforms to resolve operational bottlenecks.

2. D2C Fulfillment & Last-Mile Delivery:

• Oversee warehousing, order picking/packing, and final-mile delivery for both marketplace and D2C channels.
• Ensure 99%+ on-time delivery and OTIF (On-Time In-Full) performance in quick commerce scenarios (10–30 min windows).
• Integrate logistics APIs and platforms to streamline real-time inventory and delivery tracking.

3. 3PL & Warehouse Management:

• Manage relationships with 3PLs, dark stores, and micro-fulfillment centers (especially for quick commerce).
• Implement demand forecasting and replenishment strategies to prevent stockouts or overstocking.
• Drive warehouse efficiency through process automation, barcode systems, and batch management.

4. Returns, Replacements & Customer Satisfaction:

• Create efficient reverse logistics workflows for all platforms.
• Minimize return rates by identifying root causes (product damage, delivery delays, etc.).
• Work cross-functionally with customer support and product teams to improve post-delivery experience.

5. Data & Performance Monitoring:

• Monitor platform-level and internal KPIs: TAT, fill rate, late dispatches, RTO, cancellation rate, etc.
• Analyze logistics cost per order and drive down costs without impacting service levels.
• Prepare weekly dashboards, reports, and action plans for leadership.

Key Requirements:

• 3+ years of hands-on logistics experience in D2C/eCommerce brands, with at least 2+ years handling quick commerce (Zepto, Blinkit, Swiggy).
• Strong operational knowledge of Amazon Seller Central, Flipkart Seller Hub, and Q-commerce portals.
• Experience working with dark stores, micro-fulfillment centers, and hyperlocal delivery partners.
• Proficiency in using WMS, OMS, Excel, and API integrations.
• Strong analytical and problem-solving skills; ability to thrive in a high-speed, high-pressure environment.
• Excellent coordination, vendor management, and negotiation abilities.

Preferred Qualifications:

• Experience with high-SKU, fast-moving consumer categories (e.g., Electronics, FMCG, grocery, personal care).
• Understanding of regional logistics networks, especially Tier 1 and Tier 2 city operations.
• Lean Six Sigma or supply chain certifications are a plus.

Why Join Us?

Be part of a fast-growing D2C brand that’s redefining fulfillment speed and customer experience. You'll work at the frontlines of India's evolving retail landscape, managing logistics operations that directly impact our brand promise and customer loyalty.