Logistics Coordinator

Job Title: Logistics Coordinator – eCommerce & Quick Commerce

Location:

Department:

Experience:

About the Role:

D2C Logistics Coordinator

Key Responsibilities:

1. Platform-Specific Operations (Amazon, Flipkart, Zepto, Blinkit, Swiggy):

• Manage inventory planning and allocation across marketplaces and quick commerce platforms.
• Deep understanding of SLAs, returns policies, logistics penalties, and compliance issues on each platform.
• Optimize POs, and order fulfillment through FBA, Flipkart Smart, Swiggy Seller Hub, Zepto Partner, etc.
• Coordinate with category and account managers from platforms to resolve operational bottlenecks.

2. D2C Fulfillment & Last-Mile Delivery:

• Oversee warehousing, order picking/packing, and final-mile delivery for both marketplace and D2C channels.
• Ensure 99%+ on-time delivery and OTIF (On-Time In-Full) performance in quick commerce scenarios (10–30 min windows).
• Integrate logistics APIs and platforms to streamline real-time inventory and delivery tracking.

3. 3PL & Warehouse Management:

• Manage relationships with 3PLs, dark stores, and micro-fulfillment centers (especially for quick commerce).
• Implement demand forecasting and replenishment strategies to prevent stockouts or overstocking.
• Drive warehouse efficiency through process automation, barcode systems, and batch management.

4. Returns, Replacements & Customer Satisfaction:

• Create efficient reverse logistics workflows for all platforms.
• Minimize return rates by identifying root causes (product damage, delivery delays, etc.).
• Work cross-functionally with customer support and product teams to improve post-delivery experience.

5. Data & Performance Monitoring:

• Monitor platform-level and internal KPIs: TAT, fill rate, late dispatches, RTO, cancellation rate, etc.
• Analyze logistics cost per order and drive down costs without impacting service levels.
• Prepare weekly dashboards, reports, and action plans for leadership.

Key Requirements:

• 3+ years of hands-on logistics experience in D2C/eCommerce brands, with at least 2+ years handling

  quick commerce (Zepto, Blinkit, Swiggy)

  .
• Strong operational knowledge of

  Amazon Seller Central, Flipkart Seller Hub

  , and Q-commerce portals.
• Experience working with

  dark stores, micro-fulfillment centers

  , and

  hyperlocal delivery partners

  .
• Proficiency in using WMS, OMS, Excel, and API integrations.
• Strong analytical and problem-solving skills; ability to thrive in a high-speed, high-pressure environment.
• Excellent coordination, vendor management, and negotiation abilities.

Preferred Qualifications:

• Experience with high-SKU, fast-moving consumer categories (e.g., Electronics, FMCG, grocery, personal care).
• Understanding of regional logistics networks, especially Tier 1 and Tier 2 city operations.

Lean Six Sigma or supply chain certifications are a plus