Student Success & Engagement Specialist

Job Title:

Location:

Company: Globestar Edutech Pvt. Ltd. – ULIO Platform

Position Type:

About Globestar & ULIO:



Globestar Edutech Pvt. Ltd. comprises Globestar Career Counselling (GCC) and Globestar Consulting Services (GCS), aiming to revolutionize the education sector. GCC provides impact-focused premium career and admissions advisory services for individuals and institutions. GCS delivers market entry, enrollment management, recruiting, training, curriculum building, and technology solutions. Headquartered in BKC Mumbai with branches in Pune, Bangalore, and Delhi, Globestar has extensive experience advising leading companies globally. GCC collaborates with multiple schools and universities, boasting a high satisfaction rate and significant scholarship achievements for students. ULIO is Globestar’s next-generation digital platform that helps students discover their academic paths, build strong applications, and connect with universities worldwide. We combine AI-powered guidance, interactive dashboards, and community features to create a personalized student journey. Our visual identity is central to building trust, delight, and engagement with students, parents, and counselors. We are seeking a Student Success & Engagement Associate who can support students with onboading and using ULIO features effectively.

Overview

The Student Success & Engagement Specialist is responsible for ensuring students receive the support, guidance, and resources they need to succeed academically, professionally, and personally. This role focuses on proactive engagement, relationship-building, and continuous improvement of the student experience.

Key Responsibilities :

Student Support & Engagement :

● Serve as the primary point of contact for student inquiries, concerns, and needs.

● Build strong relationships with students to foster engagement, retention, and academic success.

● Conduct regular check-ins via calls, messages, or meetings to monitor progress and provide support.

● Organize and facilitate student engagement activities, workshops, and events.

Academic & Career Guidance:

● Assist students in understanding program requirements, timelines, and academic expectations.

● Provide guidance on career resources, internships, and professional development opportunities.

● Collaborate with academic and career services teams to ensure students receive holistic support.

Issue Resolution:

● Identify early signs of disengagement or challenges and intervene proactively.

● Address student complaints or concerns and escalate issues when necessary.

● Work closely with faculty, operations, and support teams to resolve academic or administrative issues.

Data Tracking & Reporting:

● Maintain accurate records of student interactions, progress, and engagement metrics.

● Analyze student feedback and performance trends to recommend improvements.

● Prepare periodic reports on student satisfaction, retention, and outcomes.

Program Coordination:

● Communicate key program updates, deadlines, and requirements to students.

● Support onboarding and orientation for new students to ensure a smooth start.

● Assist in quality assurance by gathering feedback and improving the student lifecycle experience.

Experience (Required):

● 2 – 3.5 years of experience in student support, academic advising, counseling, or a related student services role. Not considering freshers at this time.

● Experience working directly with students in an educational environment (schools, colleges, training institutes, or e- learning platforms).

● Familiarity with student engagement activities, retention strategies, and academic support processes.

● Experience handling student queries, resolving concerns, and providing guidance.

Preferred Qualifications:

● Bachelor’s/Masters degree in Education, Psychology, Social Work, Counseling, or a related field.

● Experience in student mentorship programs, orientation support, or extracurricular/student engagement activities.

● Knowledge of learning management systems (LMS) or student information systems (SIS).

● Strong communication and interpersonal skills with the ability to work with diverse student populations.

● Experience in event coordination, workshops, or student community building.

● Certification or training in counseling, academic coaching, or career guidance (added advantage).

Competitive salary and perks, looking at immediate hires.

If interested kindly share your resume to hr@globestarcs.com with a covering letter.