About Us – Veranda HigherEd
Veranda HigherEd
, a part of Veranda Learning Solutions
, is committed to delivering world-class education through advanced online programs. We offer live, interactive certification and degree programs in collaboration with leading universities like IITs, IIMs, LPU, Sastra
, and more. Our mission is to provide affordable, high-quality, and outcome-oriented
education that empowers working professionals and learners to upskill for the future.
Parent Company:
Veranda Learning SolutionsA listed edtech company founded by the
Kalpathi AGS Group
, offering diverse learning solutions across test prep, skilling, and executive education.Role OverviewAs a Customer Service Executive, you will be the primary point of contact for our learners. You will ensure a smooth customer experience by addressing queries, resolving issues, and providing proactive support through various communication channels.
Key Responsibilities
- Respond to student and parent inquiries via phone, email, chat, and social media in a timely and professional manner.
- Provide accurate information regarding courses, programs, and policies.
- Resolve customer issues effectively while maintaining a positive and empathetic approach.
- Coordinate with internal teams (sales, academic, operations) to ensure prompt resolution of escalated concerns.
- Track, document, and follow up on customer interactions using CRM tools.
- Gather feedback and share insights to improve the overall learner experience.
- Meet defined service level agreements (SLAs) and performance targets.
Requirements
- Bachelor’s degree in any discipline.
- 1–5 years of experience in customer service (experience in the EdTech or education sector preferred).
- Excellent communication and interpersonal skills (fluency in English is a must; regional languages are a plus).
- Strong problem-solving and multitasking abilities.
- Familiarity with CRM systems and MS Office tools.
- Positive attitude, patience, and a learner-centric approach.
What We Offer
- Opportunity to be part of a rapidly growing EdTech company.
- Collaborative and supportive work environment.
- Learning and development opportunities to grow within the organization.
- Competitive salary and performance-based incentives.
Role and Responsibilities:
As a Student Relationship Manager, you will play a crucial role in assisting students throughout their academic journey and enhancing student experience. You will be responsible for building strong relationships with students, understanding their needs, and ensuring they have a lasting impression with our educational products and services.Support and Guidance: Provide support to students throughout their learning journey starting from onboarding till certificate issuance including (but not limited to) document collection & verification, data maintenance and reporting, live session monitoring, instalment collection (as applicable), campus immersion support, student progress tracking etc.Student Engagement: Foster strong relationships with students to enhance their experience and retention. Connecting with students on a monthly basis and act as a primary point of contact for student inquiries and concerns.Program Delivery: Coordinating with internal and external teams to ensure successful program launch and execution ensuring that the program gets delivered as per schedule.Problem Resolution: Address and resolve any issues or challenges faced by students in a timely and effective manner.University/Institute Coordination: Coordinating with university/institute counterparts to ensure program delivery as per program design.Feedback Collection: Gather and analyse student feedback to identify areas for academic and administrative improvement.New Business Generation: Generating referral business from existing students and contributing effectively to the organizational goal.
Experience:
1- 5 Years of Experience in customer services and back-end operations (preferably in education or BFSI sector)Strong interpersonal and communication skills with ability to communicate effectively with diverse studentsProficiency in MS Office (mandatory)Persuasion skills will be an added advantage
