Student Relationship Manager

As a Customer Service Executive at Veranda HigherEd, you will play a vital role as the primary point of contact for learners. Your responsibilities will include: - Responding to student and parent inquiries via phone, email, chat, and social media promptly and professionally. - Providing accurate information about courses, programs, and policies. - Resolving customer issues effectively with a positive and empathetic approach. - Coordinating with internal teams to ensure prompt resolution of concerns. - Tracking, documenting, and following up on customer interactions using CRM tools. - Gathering feedback to enhance the overall learner experience. - Meeting defined service level agreements and performance targets. Qualifications required for this role: - Bachelor's degree in any discipline. - 15 years of experience in customer service, preferably in the EdTech or education sector. - Excellent communication skills in English (regional languages are a plus). - Strong problem-solving and multitasking abilities. - Familiarity with CRM systems and MS Office tools. - Positive attitude, patience, and a learner-centric approach. In addition to the above role, Veranda HigherEd also has an opening for a Student Relationship Manager. In this position, your responsibilities will include: - Providing support to students throughout their academic journey. - Building strong relationships with students and ensuring a lasting impression with educational products and services. - Coordinating program delivery and resolving any issues faced by students. - Gathering and analyzing student feedback for improvement. - Generating referral business from existing students. Experience required for this role: - 1-5 years of experience in customer services and back-end operations, preferably in education or BFSI sector. - Strong interpersonal and communication skills. - Proficiency in MS Office. Join us at Veranda HigherEd for the opportunity to be part of a rapidly growing EdTech company, a collaborative work environment, learning and development opportunities, competitive salary, and performance-based incentives.,