Strategic Account Manager

About Titan

At TITAN, we’re empowering entrepreneurs, innovators, and small businesses with software that helps them grow. Built by a team that is passionate about creating lasting value, our products include Titan (titan.email), enterprise email for web presence providers; Neo (neo.space), our all-in-one business growth suite for small businesses; and Flock, our instant messaging and collaboration platform for teams.

Founded by Bhavin Turakhia, who has built multiple businesses (Zeta, Radix, Directi) with a combined enterprise value exceeding $2 billion, Titan is backed by a 25-year legacy of innovation. Today, Titan powers millions of conversations, with 2.5 million emails sent and received every week. In 2021, Automattic (the company behind WordPress and WooCommerce) invested $30M in Titan, valuing the company at $300M.

At Titan, you’ll be part of a fast-growing business, solving meaningful problems and shaping a product that empowers millions globally.

Role Overview

Strategic Account Manager

Roles and Responsibilities

1. Revenue growth

• Develop and execute strategies to drive revenue growth from existing partners.
• Launch new integration models to improve revenue outcomes.
• Implement initiatives that increase paid upgrades, retention, and LTV.
• Track partner KPIs (revenue, monetization, signups, conversions) and identify improvement opportunities.
• Analyze partnership dashboards to identify high-impact opportunities.
• Monitor outcomes vs. projections and iterate for continuous improvement.

2. Partner relationship management

• Own the full lifecycle of partner relationships post-deal.
• Act as Titan’s face and the SPOC for all business and technical conversations.
• Build strong, trust-led relationships to ensure high satisfaction and NPS.
• Lead Quarterly Business Reviews (QBRs) and drive alignment on priority initiatives.
• Negotiate renewals and ensure deals align with Titan’s strategic and revenue goals.

3. Operational excellence

• Ensure timely and successful delivery of all partner-related initiatives.
• Give final sign-off on integrations and partner projects.
• Own dashboards for revenue, monetization, and partner health.
• Represent the partner’s voice internally to drive alignment across teams.

4. Technical integration management

• Engage with partners to define technical and integration requirements.
• Collaborate with product and engineering teams to deliver seamless integrations.
• Manage project timelines, risks, and cross-functional dependencies.
• Create reusable playbooks and documentation for integration processes.
• Communicate program updates clearly and manage competing priorities effectively.

Skills and Qualifications

• 8-10 years in the software industry, with 5+ years managing large partners (multi-million USD ARR), ideally in the hosting ecosystem.
• Strong understanding of SaaS business metrics, including acquisition, activation, retention, and MRR.
• Excellent negotiation and stakeholder management skills.
• Proven experience in cross-functional coordination with engineering, product, business development, and other teams.
• Comfortable with APIs and system integrations; able to translate technical requirements into action.
• Knowledge of the web hosting industry and control panels (cPanel, Plesk, WHMCS, etc.) is a plus.
• Proficiency in tools for project management, forecasting, and reporting.

Key competencies

• Strong business acumen with the ability to balance short-term wins and long-term impact.
• High ownership mindset - driven, resilient, and outcome-oriented.
• Exceptional ability to articulate technical and business concepts to diverse audiences.
• Proactive problem solver who pushes for simple, scalable, and innovative solutions.
• Integrity, accountability, and a strong sense of responsibility to partner success.

Preferred qualifications

• MBA from a top-tier institute with a bachelor's degree in computer science or related fields.
• Understanding of hosting and reseller ecosystems.
• Proven track record of driving revenue growth and partner satisfaction in SaaS.

Benefits and Perks

We at Titan love our jobs. And it’s no surprise – we get to work on exciting and new projects, in a vibrant atmosphere that is designed to be comfortable and conducive for our personal and professional growth.

And Titan goes the extra mile to make you feel at home. We offer benefits ranging from affordable catered meals and even snacks on the house. Our workspaces are welcoming and fun, complete with bean bag chairs and ping pong tables. Oh, and we’ve got your family covered too, with excellent health insurance plans and other benefits. In short, everything you need to be your best self at work!

If you like the idea of working on products that have a truly global impact, get in touch!