Are you a growth-driven manager who thrives on expanding business within existing accountsWe are seeking a results-driven Customer Success Manager with experience in a ccount farming, mining, and business expansion. The ideal candidate will be responsible for driving growth, identifying new opportunities, and maintaining strong customer relationships to maximize the value and success of our offerings. Shift Timings: 6 PM - 3 AM IST Location: Bangalore/Noida (Hybrid) Why SaaS Labs SaaS Labs is a fast-growing, investor-backed SaaS company helping 7,000+ businesses boost productivity with automation and collaboration tools. We re on a mission to redefine Sales Support software and we need your expertise to fuel our growth! What You ll Do Grow Existing Accounts - Unlock new revenue by identifying upsell cross-sell opportunities Drive Business Expansion - Develop and execute account growth strategies Champion Customer Success - Align our solutions with customer goals to boost retention satisfaction Spot New Opportunities - Hunt for unmet needs within existing accounts Own Renewals Negotiations - Lead discussions on pricing, contracts, and service upgrades Leverage Data Insights - Analyze customer data, usage trends, and business metrics to drive strategy and identify growth opportunities Collaborate for Impact - Work closely with sales, product, and customer success teams to ensure seamless solution delivery and customer success What You Bring Proven track record of smashing revenue growth targets Exceptional communication skills for engaging with global clients Experience in account management, customer success, or sales in SaaS Strong analytical mindset to identify and act on growth opportunities customer-first approach with a bias for action and accountability Experience working with international customers across different segments Exposure to business processes SaaS growth strategies Why You ll Love It Here Work with a global team across 7 countries Participate in hackathons learning boot camps Join an award-winning company backed by top investors Ready to make an impactApply now and help us shape the future of SaaS!

Are you a growth-driven manager who thrives on expanding business within existing accountsWe are seeking a results-driven Customer Success Manager with experience in account farming, mining, and business expansion. The ideal candidate will be responsible for driving growth, identifying new opportunities, and maintaining strong customer relationships to maximize the value and success of our offerings. Shift Timings: 6 PM - 3 AM IST Location: Bangalore/Noida (Hybrid) Why SaaS Labs SaaS Labs is a fast-growing, investor-backed SaaS company helping 7,000+ businesses boost productivity with automation and collaboration tools. We re on a mission to redefine Sales Support software and we need your expertise to fuel our growth! What You ll Do Grow Existing Accounts - Unlock new revenue by identifying upsell cross-sell opportunities Drive Business Expansion - Develop and execute account growth strategies Champion Customer Success - Align our solutions with customer goals to boost retention satisfaction Spot New Opportunities - Hunt for unmet needs within existing accounts Own Renewals Negotiations - Lead discussions on pricing, contracts, and service upgrades Leverage Data Insights - Analyze customer data, usage trends, and business metrics to drive strategy and identify growth opportunities Collaborate for Impact - Work closely with sales, product, and customer success teams to ensure seamless solution delivery and customer success What You Bring Proven track record of smashing revenue growth targets Exceptional communication skills for engaging with global clients Experience in account management, customer success, or sales in SaaS Strong analytical mindset to identify and act on growth opportunities customer-first approach with a bias for action and accountability Experience working with international customers across different segments Exposure to business processes SaaS growth strategies Why You ll Love It Here Work with a global team across 7 countries Participate in hackathons learning boot camps Join an award-winning company backed by top investors Ready to make an impactApply now and help us shape the future of SaaS!

As an Onboarding Specialist, you will become a product expert and ensure customers achieve their desired outcomes quickly and efficiently, driving value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process and educating them on the product, helping solve their technical concerns, and ensuring smooth activation of the product and services. As an Onboarding Specialist, you act as a customers trusted advisor and have the potential to influence their future journey with SaaS Labs products. Qualification : 3-6 years of experience in B2B SaaS Customer Onboarding, Success role focused on US customers Should have experience in engaging with C-level and Senior Executives Graduation in Science, Engineering, and Commerce fields from an accredited college or university. A postgraduate degree would be beneficial We re looking for someone who is driven to challenge the status quo and has the potential for future leadership opportunities This role is for our US market, one of our primary markets Key Responsibilities: Develop a comprehensive understanding of the customer needs, including business objectives and challenges Record the use cases, customer requirements, and customization requests Develop success plans for the customer to achieve their desired outcomes quickly Train customers on the product features and educate how they help achieve the desired objectives Drive the implementation of products for all the new customers to ensure they achieve their first aha moment quickly Develop and educate the customer on the best practices Able to collaborate with sales, product, engineering, and success teams across all time zones to ensure that customer requirements are met Engage the right stakeholders establish strong relationships with new and existing customers, and leverage feedback for continuous improvement of the process Take ownership of onboarding of the customer, identify and target at risk customers, and take appropriate steps to engage with them proactively, understand the concerns, and drive resolution Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton drop Must-have Skills : Exceptional ability to communicate and foster positive business relationships with customers as well as internal stakeholders Exemplary written and verbal communication skills to work with global customers Experience working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar ones Strong problem-solving and analytical skills with the ability to derive actionable insights and recommendations from data Proven track record of driving customer success and retention Ability to work across varied customer segments Good understanding of SaaS and business processes Good-to-have Skills: Ability to translate customer needs into technical requirements for internal stakeholders. Experience working with global customers and across different segments in the past Other essential qualities for this role A customer-first mindset is a must Bias for action and a sense of urgency to get things done for customers Able to multitask efficiently under time pressure Sense of accountability Benefits and Perks : Opportunity to work and collaborate with a truly global team spread across 6 countries Routine hackathons and learning boot camps to promote knowledge-sharing About SaaS Labs SaaS Labs is a global SaaS company powering Sales and Support teams of over 7000 growing businesses with its software ecosystem focused on automation, productivity, and collaboration. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Call Tracking and Analytics). SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).

Who we are: At JustCall, we re transforming how businesses connect with customers smarter, faster, and powered by AI. Our marketing team is at the heart of this mission, shaping stories that drive global impact. If you re a creative thinker who loves turning ideas into action and wants to build a brand that s redefining communication, we want to hear from you. Come grow with us where innovation meets marketing magic. About the role: JustCall is looking for a Senior Content Producer for our marketing team. This role will be responsible for overseeing the end to end production of video content, including how to videos for customer support, short live-action and animated videos for marketing, and thought-leadership style videos. The ideal candidate has experience creating or overseeing video content production for software products and can manage both in-house and external resources to deliver high-quality content on time. The candidate should be comfortable scripting, editing and hosting videos for digital platforms, and familiar with online video creation tools such as Canva or Riverside. Familiarity with professional tools such as Adobe Premiere Pro, Final Cut Pro and After Effects is a plus. What youll do: 1, End to End Video Production: Oversee the entire video production process, from concept development to final delivery, ensuring content aligns with brand guidelines and business objectives. Produce a variety of video content, including: How to videos for customer support and success. Short live-action and animated videos for marketing campaigns. Thought-leadership videos featuring industry insights and product features. 2. Content Strategy Ideation: Work with marketing, product, and customer success teams to develop a video content that supports business goals. Come up with cool and creative ideas for video content. 3. Scriptwriting Direction: Write, edit and punch-up video scripts for various types of video content. Manage filming (when necessary) and video editing to make sure the final product is the best it can be. 4. Team Vendor Management: Work closely with in house video editors, content writers, stakeholders, freelancers, and external vendors. Ensure deliverables are on time, on budget, and meet quality expectations. 5. On Camera Presence: Act as a video host for thought-leadership videos, directly addressing the camera to discuss product features, industry trends, and best practices. Record and produce Loom-style product walkthrough videos as a talking head, providing clear and engaging demonstrations of software features. 6. Performance Optimization: Monitor video performance metrics (views, engagement, conversions) and use insights to refine content strategy. Stay up to date with video trends, tools, and best practices to ensure content remains fresh and effective. Qualifications: 5+ years of experience in content marketing with a significant focus on video production, especially for software or SaaS products. Strong portfolio showcasing a variety of video content, including how-to videos, marketing videos, and thought-leadership content. Visual storytelling skills, with the ability to simplify complex concepts for a broad audience. Experience managing in-house teams, freelancers, and vendors. On-camera experience and comfort hosting videos as well as familiarity with video editing tools are strong pluses. Benefits and perks: Opportunity to work with a truly global team spread across six countries (including Europe and North America) An inclusive workspace with open communication and no unhealthy competition Flexible working hours Company events and offsites

Who we are: At JustCall, we re transforming how businesses connect with customers smarter, faster, and powered by AI. Our marketing team is at the heart of this mission, shaping stories that drive global impact. If you re a creative thinker who loves turning ideas into action and wants to build a brand that s redefining communication, we want to hear from you. Come grow with us where innovation meets marketing magic. About the role: JustCall is looking for a Video Editor to join our team. The ideal candidate has experience creating videos for software products and is proficient in both live-action and animation editing. You will work closely with producers, scriptwriters, and cross-functional teams (sales, marketing, customer success) to create compelling video content for our digital platforms. This includes animated shorts, slides, talking-head videos, explainer videos, and mixed-media content. You will also leverage the latest AI tools to streamline production and stay ahead of industry trends. What youll do: 1, Video Editing Production: Edit and produce high-quality videos, including live-action, animation, and mixed-media content. Create engaging animated shorts, slides, and motion graphics using tools like Adobe After Effects. Edit talking-head videos, explainer videos, and other live-action content using tools like Adobe Premiere Pro or Final Cut Pro. Ensure all videos align with brand guidelines, messaging, and marketing objectives. 2. Collaboration Communication: Work closely with producers, scriptwriters, and cross-functional teams to understand project requirements and deliver compelling video content. Incorporate feedback from stakeholders to refine and improve video content. Understand the business needs as well as the audience for the video content and create videos that match their taste. 3. AI Tools Innovation: Use the latest AI tools to speed up video production, including automated editing, voiceovers, and motion graphics. Stay updated on emerging trends in video AI and proactively suggest new tools and techniques to enhance production efficiency and quality. Qualifications: 3+ years of experience in video editing, with a focus on B2B or SaaS content. Proficiency in video editing tools like Adobe Premiere Pro, Final Cut Pro, and animation tools like Adobe After Effects. Strong portfolio showcasing a variety of video content, including live-action, animation, and mixed-media projects. Experience using AI tools for video production (e.g., automated editing, AI voiceovers, etc.). Strong understanding of visual storytelling and the ability to create engaging content for a B2B audience. Good communication and collaboration skills, with the ability to work cross-functionally. Detail-oriented with a commitment to delivering high-quality work on time. Benefits and perks: Opportunity to work with a truly global team spread across six countries (including Europe and North America) An inclusive workspace with open communication and no unhealthy competition Flexible working hours Company events and offsites

Role Mission: The mission of this role is to effectively engage, qualify, and nurture inbound leads, converting them into high-quality sales opportunities that drive revenue growth. By serving as the first point of contact for potential customers, the SDR ensures a seamless and positive experience while contributing to a strong sales pipeline in a dynamic SaaS environment. Metrics for your success in this role: - High Lead Response Rate- Conversion Rate Optimization- Accurate and Complete CRM Management- Pipeline Contribution- Exceptional Communication Skills- Customer Experience Excellence What attributes/competencies you should have to be successful in this role - Strong Communication Skills - Exceptional verbal and written communication to effectively engage, qualify, and nurture inbound leads.- Adaptability and Quick Learning - The ability to quickly grasp product knowledge and adapt to changing priorities or strategies.- Results-Driven Mindset - A focus on achieving and exceeding targets, with a proactive approach to managing leads and contributing to the sales pipeline. Why should you join this role over other equivalent opportunities in the market - Exposure to SaaS Sales Process - Gain hands-on experience in a fast-paced SaaS environment, working with cutting-edge tools and methodologies to build a strong foundation in sales development. - Direct Impact on Revenue Growth - Be at the forefront of driving customer acquisition by converting inbound leads into opportunities, directly contributing to the company s success in the SaaS space. - Opportunity to Learn Advanced Sales Techniques - Develop expertise in SaaS-specific sales strategies, including lead qualification, pipeline building, and CRM management, setting you up for long-term success in the industry. Key Responsibilities: - Contact potential clients via phone and emails: You will be the gatekeeper for customers entering the funnel, ask them qualifying questions based on their persona, and set up meetings for the AE team.- Become a product expert across our entire platform and understand our competitor landscape.- Gain business knowledge through researching how different businesses operate, leadership structures, what their pain points are, and the challenges they face every day.- Identify client needs and suggest appropriate products/services; customize product solutions to increase customer satisfaction.- Stay up-to-date with new products/services and new pricing/payment plans.- Follow-up with potential customers who were interested but did not buy.- Regular achievement of targets quotas, documentation of all data on Salesforce, and appropriate tools.- Pipeline organization and collaboration with Account Executives for qualified meetings. Knowledge, Experience and Qualifications: Education: Bachelors Degree Experience: 2-5 Years of experience in Software Sales/PreSales. Should have experience in selling to the US/UK/Australia Background: Sales Skills: You embody our Core Values: We are hungry craftspeople. We have grit. We are honest. We take ownership. We have each other s back no matter what. We re one with our customers. We find strength in diversity and inclusion. - Hands-on experience with multiple sales techniques and methodologies. BANT/MEDDPICC.- Track record of achieving sales quotas, passion for sales and sales processes, and understanding of sales performance metrics.- Experience with Sales Tech Stack - Ideally Salesforce, Hubspot, Salesloft, Sales Navigator, Lusha, Apollo, Zoominfo.- Excellent communication and negotiation skills.- Resilient in the face of objections.- Willingness and desire to work in a fast-paced and high-growth environment. About SaaS Labs: SaaS Labs is a global SaaS company automating high-volume prospect and customer communications for sales and support teams at over 7000 growing businesses. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), EasyCalendar (Scheduling Software), CallPage (Callback Automation), and CallRoot (Call Tracking and Analytics). SaaS Labs is a diverse international team with over 300 passionate problem solvers. With innovation, experimentation and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).

Who we are: SaaS Labs is a global SaaS company automating high-volume prospect and customer communications for sales and support teams at over 7000 growing businesses. One of the fastest growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), EasyCalendar (Scheduling Software), CallPage (Callback Automation), and CallRoot (Call Tracking and Analytics). SaaS Labs is a diverse international team with over 300 passionate problem solvers. With innovation, experimentation and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific). About the role: JustCall is looking for an experienced SEO content writer to join our content team. You should be able to create both short and long-form B2B content, develop briefs, and review work from others. We are looking for someone who loves writing and storytelling, follows pop culture, and understands US and global cultural differences. You should also know how to write for customer facing teams such as sales and customer service. What youll do: Create briefs for external writers and agencies Write content internally (blog articles, product pages, etc.) Review content from vendors Review peer content for quality Carry out basic keyword and topic research (competitor analysis, gap analysis) Help develop AI workflows and processes for content creation and research Track your performance monthly and adjust as needed (if something isn t performing, find out why and improve) Qualifications: C1 level English At least 2 years of experience with SEO content (please include a portfolio) Writing, editing, and research skills to create useful, factual, and informative content Basic SEO research (competitor page analysis, gap analysis, keywords) Ability to write in an engaging, conversational way that stands out from AI-generated text 4+ years working with SEO content Experience creating briefs Experience managing external vendors A proven record of well performing content Familiarity with GSC, GA, Google KW Planner, Semrush, and SurferSEO Benefits and perks: Opportunity to work with a truly global team spread across six countries (including Europe and North America) An inclusive workspace with open communication and no unhealthy competition Flexible working hours Company events and offsites

Who we are: SaaS Labs is a global SaaS company automating high-volume prospect and customer communications for sales and support teams at over 7000 growing businesses. One of the fastest growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), EasyCalendar (Scheduling Software), CallPage (Callback Automation), and CallRoot (Call Tracking and Analytics). SaaS Labs is a diverse international team with over 300 passionate problem solvers. With innovation, experimentation and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific). About the role: JustCall is seeking a Design Manager to play a pivotal role in defining and executing our creative vision, and ensuring a cohesive and compelling brand identity across all platforms. This position requires a seasoned professional adept at leading design initiatives in a fast-paced environment. What youll do: Creative Vision and Branding: Develop and maintain a strong, consistent brand identity that resonates with our target audience. Lead the creation of innovative design solutions that align with our business objectives and enhance user experience. Team Leadership : Manage and mentor a team of designers, fostering a culture of creativity, collaboration, and continuous improvement. Rapid Execution: Prioritize speed without compromising quality this role requires quick turnarounds, fast decision-making, and the ability to manage multiple projects simultaneously. Project Management: Oversee the end to end design process, ensuring timely delivery of high-quality outputs. Prioritize tasks effectively to meet tight deadlines. Technological Proficiency: Leverage the latest design tools and technologies, including AI-driven solutions, to optimize workflows and enhance design quality. Stakeholder Collaboration: Work closely with product managers, developers, and marketing teams to understand design requirements and translate them into compelling visual narratives. Qualifications: Bachelor s degree in Design, Visual Arts, or a related field. Over 8 years of professional design experience, with a significant focus on software and SaaS industries. Proven track record in establishing and executing creative vision and branding strategies. Demonstrated ability to thrive in fast-paced settings, delivering high-quality designs under tight deadlines. Proficiency in advanced design software and tools, with a keen interest in integrating AI technologies to enhance design processes. Strong understanding of UX/UI principles and user-centered design methodologies. Excellent communication and presentation skills, with the ability to articulate design concepts to diverse stakeholders. Preferred Attributes: Experience in the SaaS industry or with telecommunication products. Familiarity with agile methodologies and working in a fast-paced environment. A proactive approach to problem-solving and a passion for continuous learning and professional development.

Who we are: SaaS Labs is a global SaaS company automating high-volume prospect and customer communications for sales and support teams at over 7000 growing businesses. One of the fastest growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), EasyCalendar (Scheduling Software), CallPage (Callback Automation), and CallRoot (Call Tracking and Analytics). SaaS Labs is a diverse international team with over 300 passionate problem solvers. With innovation, experimentation and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific). About the role: JustCall is looking for an experienced content writer to join our team. This person will be responsible for creating high-quality long-form and short-form content across formats. They should also be able to review content independently. What youll do: Create long form content, such as blogs and articles, as well as short-form content such as emails and campaign content. Work on various content formats and channels, including webinars and video. Coordinate and collaborate video production team to create reels and other repurposed content. Remix the content for distribution across multiple channels. Make smart bets on new ideas, formats, and distribution channels that could further expand our reach. Work with designers and freelancers to help our content visions come to life. Edit and proofread content for accuracy, grammar, and style. Monitor and analyze content performance for leading and lagging indicators using tools such as GA, GSC, Semrush, etc. As part of the Marketing team, you will work closely with our Director of Content, Director of Demand Generation, SEO team, Product team, CEO s office, designers and freelancers, and other team members as needed. Qualifications: Bachelors degree in Journalism, Communications, Marketing, Literature, or a related field. 4-6 years of experience in content creation, content marketing, and writing. Should have excellent writing, editing, and proofreading skills. Skills: You love writing and storytelling. Strong project management skills and attention to detail. You also follow popular culture and understand US/Global cultural references. You understand our target audience - sales and customer support - and know how to make our content engaging and insightful for them. Benefits and perks: Opportunity to work with a truly global team spread across six countries (including Europe and North America) An inclusive workspace with open communication and no unhealthy competition Flexible working hours Company events and offsites

Who we are: SaaS Labs is a global SaaS company automating high-volume prospect and customer communications for sales and support teams at over 7000 growing businesses. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), EasyCalendar (Scheduling Software), CallPage (Callback Automation), and CallRoot (Call Tracking and Analytics). SaaS Labs is a diverse international team with over 300 passionate problem solvers. With innovation, experimentation and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific). Role Mission: The Outreach Specialist will collaborate closely with the Growth Marketing and Content teams. This role focuses on building and managing relationships with high-authority websites, bloggers, and influencers to drive quality backlinks and brand mentions. The candidate will lead link-building and outreach initiatives to improve domain authority and organic search performance. Key Responsibilities: Develop and execute a scalable outreach strategy to build high-quality backlinks that improve domain authority and search rankings. Identify and establish relationships with bloggers, website owners, journalists, and influencers within the SaaS. Create personalized, engaging outreach messages and campaigns to secure placements, mentions, and backlinks. Monitor and analyze the performance of outreach campaigns, including link acquisition, referral traffic, and organic ranking improvements. Stay updated on the latest trends in link-building and Google s algorithm changes to refine outreach strategies. Conduct competitor backlink analysis to identify new link-building opportunities. Qualifications: Education: Bachelor s degree in marketing. Experience: 3+ years of experience, preferably from high growth B2B SaaS. Background: Off-page SEO, Relationship Building, Data Analysis proficiency, Strong written communication, High volume link building experience. Skills: Understanding of SEO principles, Familiarity with SEO tools, Existing relationships with high DA publishers, Staying on top of trends. Must-Have Skills: Strong experience in managing and scaling link-building campaigns that drive measurable improvements in domain authority and organic rankings. Ability to craft personalized and effective outreach emails to secure partnerships and backlinks. Exceptional communication and negotiation skills, with the ability to build relationships across a variety of channels.

As a Partner Manager, you will be the driving force behind cultivating and nurturing both low-touch and high-touch business technology partnerships at JustCall. You ll be at the forefront of implementing innovative strategies for selling, administering Co-Selling programs, XSell, Relationship building and deploying JustCall integrations. You will be the account manager responsible for increasing referrals and driving revenue from and through our Technology Partners. While working closely with our technology contacts and uncovering additional relationships like marketing and sales leaders to maximize their success and enhance their sales capabilities. Qualifications: Bachelor s degree in Business Administration or a related field. A minimum of 2-3 years of experience in sales, business development, or partnership management with a focus on growing revenue. SaaS and CRM highlighted Demonstrated success in uncovering, building, and managing high-performing partner relationships, with a proven track record of driving results. Outstanding communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively. Self-motivated and able to work independently, while also thriving in a collaborative team environment. Familiarity with the JustCall platform or Telephony, VoIP or CcaaS ecosystem is highly advantageous Experience with Crossbeam Reveal and Co-Selling programs Key Responsibilities: Strategic Relationship Management: Develop and maintain strong, strategic relationships with key JustCall business partners. Gain a deep understanding of our partners unique needs, goals, and objectives to tailor your approach and drive mutual success. Revenue Growth, Pipeline, and Strategy Development: Design and implement a comprehensive partner strategy to drive substantial sales growth via referral and co-sell agreements, increase revenue, and organize co-marketing events. Training and Enablement: Provide our partners with exceptional training, enablement, and ongoing support. Equip them with the essential tools, resources, and knowledge needed to sell and implement JustCall effectively Partner Engagement: Manage a portfolio of top-tier partners, to ensure their continued success and growth in the JustCall ecosystem. Skills: Genuine customer empathy Perseverance, inner motivation, and drive Expert negotiation/sales/closing skills Knowledge of SaaS and CRMs, specifically Salesforce managing pipelines and reporting. Strong communication and relationship-building skills Benefits and Perks: Opportunity to work and collaborate with a truly global team spread across multiple countries Competitive, salary, benefits, and stock options About SaaS Labs: SaaS Labs is a global SaaS company powering Sales and Support teams of over 7000 growing businesses with its software ecosystem focused on automation, productivity, and collaboration. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Call Tracking and Analytics). SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).

Role Mission: Are you a resilient, goal-driven professional who thrives in outbound salesDo you have a passion for prospecting, engaging decision-makers, and building a high-quality sales pipelineIf so, SaaS Labs is the perfect place for you!Were looking for a Business Development Representative (BDR) to drive outbound efforts, qualify leads, and fuel our sales growth. This is your chance to make a direct impact in a high-growth SaaS environment while mastering cutting-edge sales techniques. Describe Success in this role: -High Outreach Volume Engagement from Cold Outbound Efforts -Consistent Pipeline Generation -Effective Qualification of Leads -Strong CRM Hygiene Data Accuracy -Resilience Persistence in Prospecting -Seamless Handoff to Account Executives What 3 attributes/competencies an ideal candidate should have to be successful in this role -Resilience Persistence - The ability to handle rejection, stay motivated, and continuously follow up with prospects. -Strong Prospecting Research Skills - Effectively identifying, engaging, and qualifying potential leads using various outbound techniques. -Effective Communication Rapport-Building - Crafting compelling outreach messages, engaging prospects in meaningful conversations, and building relationships. Why someone should join this role over other equivalently opportunities in the market -Exposure to SaaS Sales Process - Gain hands-on experience in a fast-paced SaaS environment, working with cutting-edge tools and methodologies to build a strong foundation in sales development. -Direct Impact on Revenue Growth - Be at the forefront of driving customer acquisition by converting inbound leads into opportunities, directly contributing to the company s success in the SaaS space. -Opportunity to Learn Advanced Sales Techniques - Develop expertise in SaaS-specific sales strategies, including lead qualification, pipeline building, and CRM management, setting you up for long-term success in the industry. KRAs: -Conduct outbound prospecting through cold calls, personalized emails, and LinkedIn outreach to generate qualified leads. -Research and identify potential customers who fit our Ideal Customer Profile (ICP) and initiate meaningful conversations. -Maintain a high volume of daily outreach and track activities in the CRM to ensure a structured and consistent approach. -Develop a strong understanding of our product offerings and value proposition to effectively communicate with prospects. -Engage with key decision-makers, understand their pain points, and position our solution as a value-driven option. -Collaborate with Account Executives (AEs) to ensure smooth lead handoff and pipeline progression. -Stay updated on industry trends, competitors, and market dynamics to enhance outreach strategies. -Consistently meet or exceed monthly and quarterly goals for lead generation and qualified meetings booked. Qualifications: -Education: Bachelors Degree -Experience: 2-5 Years of experience in Software Sales/PreSales. Should have experience in selling to the US/UK/Australia -Hands-on experience with sales tech tools like Salesforce, HubSpot, SalesLoft, Apollo, and ZoomInfo. -Strong negotiation skills and a hunger to win in a fast-paced environment. About SaaS Labs: SaaS Labs is a global SaaS company automating high-volume prospect and customer communications for sales and support teams at over 7000 growing businesses. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), EasyCalendar (Scheduling Software), CallPage (Callback Automation), and CallRoot (Call Tracking and Analytics). SaaS Labs is a diverse international team with over 300 passionate problem solvers. With innovation, experimentation and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).

At SaaS Labs, were looking for an experienced Product Marketing Manager to own the go-to-market strategy and execution for our suite of products from end to end. You will also drive product launches, build market awareness through extensive competitive intelligence and understanding of market trends, enable our GTM teams, create strategic content, and help generate demand for JustCall, as well as other SaaS Labs products. You re a natural collaborator and a fantastic writer, because you ll be partnering closely with our brand, content, and growth teams on product messaging, demand generation campaigns, and sales enablement. Key Responsibilities: Own the GTM strategy and execution for our suite of products and track relevant metrics in partnership with the Product team Develop and refine the positioning and messaging for our products, ensuring they stand out in a competitive market. Collaborate closely with product management to align marketing strategies with product roadmaps and launches. Research the market, share competitive intelligence, and build battle cards, pitch decks, and one-pagers required to support pipeline growth and drive conversions Own the process of gathering and analyzing customer feedback, and market and competitive data to inform product development and marketing strategies. Utilize insights to create compelling, data-driven narratives that drive engagement and adoption Create and oversee the creation of compelling content such as product pages, blogs, videos, and articles to support feature launches and demand generation campaigns Own product positioning across channels including review sites, marketplace listings, social posts, interactive product tours, short videos, email campaigns, and internal documentation Track, analyze, and report on the performance and impact of marketing campaigns to executive leadership, with continuous improvement recommendations Qualifications: 5+ years of experience in global SaaS marketing for SMB and mid-market businesses. Bachelors degree in Journalism, Communications, Marketing, or a related field. Excellent storytelling, writing, editing, and proofreading skills Skills: You are a customer-obsessed marketer who demonstrates a deep, data-based understanding of the user to advocate effectively for their needs across the business You are an exceptional communicator (written, verbal, and visual) who builds rapport with internal collaborators and customers You craft high-quality, plagiarism-free content that fuels both customer acquisition and adoption. You also follow popular culture and understand American/Global cultural references You prefer a "test and learn" approach to continuously optimize marketing campaigns, including A/B testing, segmentation analysis, and performance tracking You have an entrepreneurial approach and passion, a sense of urgency, and an ability to drive meaningful change in the industry Benefits/Perks: Opportunity to work and collaborate with a global team spread across 6 countries Routine hackathons and learning boot camps to promote knowledge sharing About SaaS Labs SaaS Labs is a global SaaS company powering Sales and Support teams of over 7000 growing businesses with its software ecosystem focused on automation, productivity, and collaboration. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Call Tracking and Analytics). SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific). Curious about what were buildingFollow us on LinkedIn to be the first to know!

Shape the Future of SaaS. Make Your Impact Today! Join SaaS Labs , where innovation meets excellence! SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. We are currently hiring for JustCall, a comprehensive communication platform that enables global businesses to connect with their customers more efficiently. As a Senior Software Development Engineer, you will drive the responsibility of developing features for our existing products and bring new innovations to the table. You will work with the latest tools and frameworks, crafting seamless user experiences that drive productivity and innovation. The ideal candidate is an enthusiastic go-getter, problem solver, and works with there is always a solution attitude, combined with empathy and strong communication. What You Will Do in This Role Building and developing new software features for our products such as JustCall, Helpwise, CallPage, Atolia, and Dialworks. Working through the design, implementation, integration, testing, and deployment phases of project delivery. Provide software design and programming expertise to support research projects. Collaborating with cross-functional teams - Experimenting and reiterating on software basis feedback from customers/product business stakeholders. Designing and developing new fast and robust algorithms to ensure that the platform supports millions of communications exchanges every month. Working with our engineering team to deploy and maintain research models in the production. Collaborating with the product and design teams on crafting great user experiences. What you need to be successful 3-7 years of experience in ReactJS (not native), JavaScript, HTML5, and CSS3. Experience in designing and building systems for maximum performance, reliability, and scalability Experience in working with object-oriented programming with least one object-oriented programming language and understanding of browser caching. Experience with seamless integration of front-end to backend functionality. Knowledge of high-level programming concepts like promises, and data-binding. Ability to design relational database schema at scale with Tailwind experience, including concepts like layout, specificity, cross-browser compatibility, and accessibility. Proficient understanding of code versioning tools, such as Git. Experience with test-driven/behavior-driven development using automated testing tools. Benefits and Perks Enjoy a 5-day work week with the flexibility to work from home 2 days a week. Take advantage of flexible holidays, allowing you to plan your vacations according to your needs. Celebrate collective success with frequent recognition of our teams efforts. Collaborate with a truly global team, spanning six countries. SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of their ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific). We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We would love to work with you. Apply now!

Shape the Future of SaaS. Make Your Impact Today! Join SaaS Labs , where innovation meets excellence! SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. We are currently hiring for JustCall, a comprehensive communication platform that enables global businesses to connect with their customers more efficiently. As a Product Specialist , you will be responsible for engaging closely with prospective users, GTM, and Product teams to boost conversions via low-touch user acquisition channels. This role can potentially translate into an entry-to-mid-level opportunity with Customer Success, Sales, or Growth functions. Qualification : 2-3 years of experience in customer-facing roles ie; Sales, Customer Success, Onboarding, and Customer Support. Exposure to SaaS / Tech businesses (preferred). What You Will Do in This Role : Qualify and engage closely with qualified leads via email and 1:1 video calls to better understand their specific context Develop a detailed understanding of the lead pool in terms of user personas, industries, use cases, and feature requirements. Monitor leads throughout their conversion journey with insights from various GTM (Hubspot, Salesforce, Intercom) and analytics (Tableau, Amplitude) tools Understand the specific context for every lead, reduce their time to value, and remove any potential blockers in their product evaluation journey by sharing additional resources (help articles, collaterals) or ensuring timely connections with support and onboarding teams. Identify key product bottlenecks and gaps (including those around content, help resources, and feature documentation) and share regular and structured feedback with the Product team. Identify trends around the lead pool (personas, industries, use cases) and share feedback in a structured format with the Marketing team. Maintain the highest standard of process adherence and system hygiene. Ensure that GTM systems always reflect updated information on leads and conversations. Constantly look for potential process improvement areas and work closely with operations and data teams to ensure increased efficiency in day-to-day operations. What you need to be successful : Curious about technology/ product: Willingness to learn technical details and develop a deep understanding of the product. Effective communication and listening skills: To understand customer needs, and personas and address any customer questions and issues. The ideal candidate is proficient in both verbal and written communication and is an active listener. Process-driven and methodical: Adherence to defined processes and system hygiene to collate and share structured feedback with the right internal stakeholders. Collaboration: Seamlessly collaborate with stakeholders to achieve role objectives. Critical thinking : Inclination and ability to critically analyze quantitative and qualitative data to synthesize meaningful feedback for Growth, Product, and Marketing stakeholders. Understanding of GTM and analytical systems and workflows: In the absence of - a strong willingness to learn the same. Benefits and Perks : Enjoy a 5-day work week with the flexibility to work from home 2 days a week.. Take advantage of flexible holidays, allowing you to plan your vacations according to your needs. Celebrate collective success with frequent recognition of our teams efforts. Collaborate with a truly global team, spanning six countries. SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of their ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific). We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We would love to work with you. Apply now!

Transform Data into Insightful Decisions at SaaS Labs! Ready to make a significant impact and drive data-driven decisionsAt SaaS Labs, we offer you the opportunity to work with a global, innovative team and leverage latest tools to transform raw data into strategic insights. Join us in our mission to empower over 7000 growing businesses with our innovative SaaS solutions and be part of a company that values your expertise and accelerates your career growth. The Impact Youll Have: As the Lead Data Analyst, youll play a critical role in shaping key business decisions through data. Your expertise will drive the development and maintenance of data models, reporting systems, data automation, dashboards, and performance metrics that support our business objectives. You will partner with stakeholders across the organization to ensure data accuracy and consistent reporting, driving insights that lead to strategic growth. What Youll Do: Understand Business Needs: Collaborate with stakeholders to comprehend their needs and develop processes for effective data analysis and reporting. Develop Analytics Solutions: Select, configure, and implement analytics solutions that transform raw data into actionable insights for business teams. Maintain Data Systems: Build, develop, and maintain data models, reporting systems, data automation, dashboards, and performance metrics. Optimize Data Processes: Manage processes for data intake, validation, mining, and engineering, ensuring data accuracy and consistency. Communicate Insights: Clearly convey the results and business impacts of data initiatives to stakeholders at all levels. Monitor Data Quality: Ensure data availability and quality across internal tools and platforms, developing processes for ongoing monitoring. Support Stakeholders: Establish and maintain data support and reporting needs for stakeholders across the company. What Youll Bring: Educational Background: Bachelors degree in engineering, data science, statistics, economics, or a related field. Experience: 4-7 years of experience in data/business analytics. Technical Skills: Proficiency in Tableau, DBT, SQL, DWH. Preferred to have Amplitude experience. Analytical Abilities: Strong problem-solving, quantitative, and analytical skills. Leadership: Ability to lead a team and take ownership from conceptualization to execution. Benefits and Perks: Global Team Collaboration: Work with a diverse and truly global team spread across 6 countries. Learning Opportunities: Participate in routine hackathons and learning boot camps to promote knowledge sharing and continuous growth. Innovative Environment: Thrive in a culture that values innovation, experimentation, and customer obsession.

Shape the Future of SaaS Design at SaaS Labs! At SaaS Labs, we re on a mission to redefine productivity for Sales and Support teams worldwide. We re looking for a Principal Product Designer to lead our design function, shape user experiences and elevate our design culture to the next level. This is your opportunity to build, mentor, and scale a high-performing design team while working cross-functionally with Product, Engineering, Marketing, and Sales to create world-class self-serve SaaS products. What You ll Do: Lead Research Strategy - Drive user research, define key insights, and shape product development. Mentor Grow the Team - Build and nurture a high-caliber design team while fostering a culture of learning and excellence. Define Execute Vision - Partner with PMs and Engineers to craft seamless user experiences for our global user base. Champion the User - Develop scalable design systems that enhance usability and delight customers. Deliver Impact - Own the end-to-end design process, from wireframes to high-fidelity designs across web and mobile platforms. Scale the Culture - Establish best practices, document design processes, and stay ahead of industry trends. What You Bring: 5+ years of UX/Product Design experience (web mobile), with 2+ years in team leadership. A strong portfolio showcasing user-centric design, iterative improvements, and impact. Experience designing self-serve SaaS products that users love. Exceptional collaboration skills able to work cross-functionally with teams like Customer Success, Marketing, and Engineering. Strong communication can articulate design decisions and rationale clearly. Ability to thrive in a fast-paced, high-growth environment with evolving priorities. Why Join SaaS Labs Global impact - Work on products used by 7000+ businesses across five continents. Build something big - Shape the future of our design team and SaaS portfolio. Continuous learning - Hackathons, boot camps, and knowledge-sharing sessions. Inclusive culture - We celebrate diversity and value unique perspectives. This is more than a job it s an opportunity to set the foundation for design excellence at a fast-growing, customer-obsessed SaaS company. Apply now and let s create something extraordinary together!

As an Account Executive, you will drive JustCall s future growth engine by building relationships with prospective clients and turning them into happy JustCall users. You ll handle high-velocity sales cycles from discovery, demos, and negotiation to closures. We want to hear from you if you have a growth mindset and are hungry, humble, and a great teammate! Qualification: 5+ years of end-to-end SAAS sales experience Proven track record of consistently exceeding Sales Targets with the discipline to meet your sales productivity requirements Experience prospecting and generating opportunities with Cloud Application buyers Ability to identify prospect trigger/ pain with the right questions Proficiency in conducting independent product demonstrations A highly adaptable, collaborative, and strong communicator who can work with cross-functional teams Experience using prospecting tools and CRM - Salesforce, Appolo, Lusha, Outreach, LinkedIn Sales Navigator Ability to operate in a highly ambiguous and fast-paced environment Key Responsibilities: Identify high-potential prospective users from inbound leads and outbound prospects Own the full sales cycle from lead to close for businesses Manage multiple customers simultaneously at various stages of the JustCall buying cycle Consistently work and learn about JustCall and be an expert on the product value propositions Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas, including product Skills: Has defined account research methodology Consist execution with strong CRM hygiene Genuine customer empathy Ability to hold conversations with C Level executives Benefits and Perks : Opportunity to work and collaborate with a truly global team spread across 3 countries Company Retreats Sales Kickoffs - Exciting off-sites to celebrate wins and strategize Generous PTO Paid Holidays - Encourage time off to prevent burnout About SaaS Labs SaaS Labs is a global SaaS company powering sales and support teams for over 6,000 growing businesses. Its software ecosystem is focused on automation, productivity, and collaboration. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Sequoia, Base10 Partners, and Eight Roads. Currently, their portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Call Tracking and Analytics). SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of their ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).

As an Account Executive, you will drive JustCall s future growth engine by building relationships with prospective clients and turning them into happy JustCall users. You ll handle high-velocity sales cycles from discovery, demos, and negotiation to closures. We want to hear from you if you have a growth mindset and are hungry, humble, and a great teammate! Qualification: 5+ years of end-to-end SAAS sales experience Proven track record of consistently exceeding Sales Targets with the discipline to meet your sales productivity requirements Experience prospecting and generating opportunities with Cloud Application buyers Ability to identify prospect trigger/ pain with the right questions Proficiency in conducting independent product demonstrations A highly adaptable, collaborative, and strong communicator who can work with cross-functional teams Experience using prospecting tools and CRM - Salesforce, Appolo, Lusha, Outreach, LinkedIn Sales Navigator Ability to operate in a highly ambiguous and fast-paced environment Key Responsibilities: Identify high-potential prospective users from inbound leads and outbound prospects Own the full sales cycle from lead to close for businesses Manage multiple customers simultaneously at various stages of the JustCall buying cycle Consistently work and learn about JustCall and be an expert on the product value propositions Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas, including product Skills: Has defined account research methodology Consist execution with strong CRM hygiene Genuine customer empathy Ability to hold conversations with C Level executives Benefits and Perks : Opportunity to work and collaborate with a truly global team spread across 3 countries Company Retreats Sales Kickoffs - Exciting off-sites to celebrate wins and strategize Generous PTO Paid Holidays - Encourage time off to prevent burnout About SaaS Labs SaaS Labs is a global SaaS company powering sales and support teams for over 6,000 growing businesses. Its software ecosystem is focused on automation, productivity, and collaboration. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Sequoia, Base10 Partners, and Eight Roads. Currently, their portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Call Tracking and Analytics). SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of their ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).