Storage Administration

Job Description:

As a L2 resource of the Run team, he/she will :

• Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents
• Plan, prepare and execute Change technical tasks in the ITSM queues
• Respond to and resolve alerts from the monitoring management system
• Manage, maintain and operate data storage solution of SAN, NAS, FC Fabrics and Inter-site links.
• Manage, maintain and operate data storage replication between Data Centers
• Provision and allocate storage to server assets and reclaim of storage for decommissioned volumes
• Perform zoning, mapping and masking of LUNs from arrays to server assets
• Plan, prepare and coordinate with vendors for campaign upgrades for SAN, NAS and Fabrics
• Perform storage performance analysis and troubleshoot storage-related performance/capacity issues with other teams (Platform, Database, etc)
• Perform basic to intermediate root cause analysis in Incident and Problem tasks
• Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)
• Plan, prepare, execute and support Data Center maintenance activities
• Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises
• Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc
• Respond to and own L1/L2 escalations
• Engage in taskforce resolution squad in priority incident management / crisis management cases
• Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management
• Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)
• Engage in Service Improvement review and actions plan

Must Have

• SAN – HPE XP7/XP8/Hitachi (VSP 5000), Primera/3PAR/ISLON
• Brocade SAN Fabric
• CISCO SAN Switches
• Storage Replication technologies
• Storage failover/failback in Disaster Recovery operations
• Basic working knowledge of Windows and Red Hat Operating Systems and storage-related software & configuration parameters
• ITSM tool – Service Now as Ticketing tool for INC/SR/Change/Problem tickets
• Basic knowledge on ITIL Process & Practices

Good To Have:

• NAS – Dell PowerScale (formerly ISILON)
• Basic working knowledge of High-Availability solution – Microsoft Cluster Service and Veritas InfoScale
• Scripting / automation experience
• Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management)

Flexible to work on shifts / weekends / Oncall support as followed.

Shift Timings in IST :

• Early Morning Shift – 4:30AM to 1:30PM
• Morning Shift – 6:30AM to 3:30PM
• Afternoon Shift – 11:30AM to 8:30PM
• Evening Shift – 2:30PM to 11:30PM

• Afternoon Shift 1 – 12:30PM to 9:30PM **
• Evening Shift 1 – 3:30PM to 00:30AM **
• ** Daylight saving ends period – end Oct to end Mar every year

• Saturday Shift – 11:30AM to 8:30PM ***
• *** Shift potentially added to cover Saturday planned activities. Staff will perform the standard work hours per week (Monday – Saturday). Shift arrangement and hours to be finalized.

Oncall Support : To provide Oncall support services on rotational basis

• 11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct)
• 00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar)
• Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM

Weekend Support : Mandatory to work on every 3rd Saturday of every month

Public Holiday Support : Paris (Client) Holidays will be followed as public holidays

Education Qualification: Bachelor’s degree or Master’s degree in Information Technology or pertinent programs

• Key Competencies: Minimum 6 years of relevant hands-on work experiences
• Solution-focused with excellent problem solving and analytical skills
• Ability to work in a flexible and constantly changing environment
• Effective teamwork and collaboration
• Good oral and written communication skills in English