2720 Statutory Compliance Jobs - Page 28

Key Responsibilities: 1. Attendance , Payroll Managment 2.Complince Management (Epf, Esic,Lwf, Etc.) 3. Onboarding & Exit Process 4. Sourcing, End to End Recruitment 5. Training & Development Support 6. HRMS User 7. Good Commination Skills

Budgeting, forecasting, and variance analysis Liaise with auditors, tax consultants, & regulatory authorities Ensure compliance with direct & indirect tax laws (GST, TDS, Income Tax,) Manage accounting function, finalization accounts& audits

ITR Filing GSTR Filing Compliances Bookkeeping Tally Postings TDS/TCS Advance Tax P Tax ROC Compliance MIS Reporting Bills Processing Tax Audit Bank Reconciliation BS Preparation Accounts Finalization AR & AP

HR Manager req reputed brand & large inner garments Co @ Attur nr Salem. Male/Female. Age: 25-40 Yrs. 5+ Yrs exp in General HR, 2 units, HR Records, Inspection, Payroll, Compliance. Willing to Relocate/Work@ Attur. Free single stay. Good emp benefits Required Candidate profile Any Degree. 5+ Yrs exp in HR in garments industry preferred. Manage Unit HR role & report to GM. Reputed Brand. Big Co. Good emp benefits: PF, Insurance, Bonus. Relocate/Work @ Attur. Immediate Joiner Perks and benefits PF, Insurance, Gratuity, Paid Leaves, Bonus

KPML JOB DESCRIPTIONJob Code Basic Information Position Title /Designation General ManagerFunction / Department Accounts and FinanceGrade/Level Location KaradReports to Managing DirectorEducation requirement Technical Skills Requirement SAP , IND AS, GAAP, MIS, Presentation, Compliance under Income Tax, Indirect Tax, ROC, Banking and other statutoryManagerial Skills RequirementManage a team of 10 person or more, Treasury function, Multi units accounting, leadership, Handling statutory, tax, internal and cost audit, banking, foreign transaction exposure.Experience Preferred Summary / Purpose of the role 1) Preparation of Annual Operation Plan, monthly closing, MIS, MRM preparation, comparison, control over budget 2) Financial planning and analysis 3) Contributing to the organisations growth and long term success 4) Quarterly Limited review audit, Board meeting preparation, PPT, 5) Annual statutory audit, cost audit, tax audit, internal audit, IFC audit, 6) Preparation of financial as per applicable IND AS and GAAP, Companies Law and income Tax 7) Tax Audit, tax computation and payment of advance tax, monitoring TDS calculation and payment 8) Treasury function, arrangement of working capital fund, cash flow management, monitoring daily payout, collection, overdue, fund raising, fund allocation, bank transactions authorision 9) Foreign currency transaction, forex conversion, LC , BG etc.. 10) Overall statutory compliances, 11) Company policies, IFC review and update , Resolving internal and IFC audit queries 12) Investment of surplus fund to maximise return 13) Handing subsidiary company accounts and finance 14) Inventory valuation, overhead calculation review , 15) Team development, department function review, support and guidance 16) Timely decision taking, 17) Capex plan and funding 18) CSR review Key Responsibilities 1 Achieving AOP sales2 Maximise interest income from investments of surplus fund3 Compliance to statutory requirements & IFC, 4 Seamless consolidation / Merger 5 Development of subordinates Name of Position Holder:

* Preparation of Ind AS Financial Statements (Standalone & Consolidated) * Periodical Book Closures Internal Controls * Handling of Internal & Statutory Audits * Filing of Regulatory Forms & returns (GST, TDS, ROC, SEBI) Required Candidate profile * SAP Administration, Process/Control Implementation & User Support * Coordination with banks for various operations related to fund & non-fund-based credit limits * Hands on SAP B1 * Data analytical

Hands on exp in day to day Accounts Statutory Compliance GST Project accounts Co-ordinate with Auditor/Bank Payable & Receivables Bank Reconciliation Invoice Revenue forecast Book keeping Good in Tally / ERP / SAP Monthly MIS, English Communication.

Role & responsibilities To plan and ensure proper execution of production plans while ensuring optimum plant performance w.r.t. production and quality parameters, to deliver on the requirements from Sales & Marketing. To ensure plant productivity, raw material efficiency & quality improvements, compliance to safety, environment and specific regulatory requirements Design and implement operational and quality policies and procedures to manage operations efficiently and safely and meet the production targets as per operational standards. Ensure timely and seamless coordination with the Sales & Marketing team in order to process orders and deliver the same within stipulated timeframes Develop and implement cost reduction and improvement programs in the plant Ensure systems and processes are in place and Standard Operating Procedures (SOPs) are followed Resolve labour disputes and adhere to labour welfare schemes and provide training to motivate them to contribute their best Plan, manage, and monitor Capital Expenditures (Capex) to ensure optimal allocation and utilization of financial resources in line with company strategy. Align Capex planning with organizational goals and return on investment targets. Preferred candidate profile Experience- 15 - 20 years experience in a manufacturing industry, with at least 5 years as the unit or production head, knowledge of best practices in manufacturing including lean processes; key trends in procurement, logistics, operations and quality management systems ; production planning; inventory management and labour relations, experience in leading plant expansion (Capex), modernization, and technology upgradation initiatives Qualification- Graduate preferably with a post-graduate degree with specialization in manufacturing processes or MBA in operations management IT systems, SAP or other ERPs, including Excel, Powerpoint Lean Manufacturing, Kaizen, and other systems Six Sigma Green Belt or Black Belt Preferred Experience in developing and implementing SOPs and plant systems Lead large expansion projects Excellent leadership, communication, organizational, analytical and problem-solving skill

Responsibilities: * Manage administrative tasks & financial records using Tally ERP. * Ensure statutory compliance, oversee accounting operations. * Collaborate with team on budget planning & forecasting. Health insurance Food allowance

Assisting in HR operations and compliance, Monitor biometric attendance, leave records, and punctuality. Coordinate with payroll for attendance regularization. Manage contract labor and employee engagement. Maintain personnel and payroll systems. Required Candidate profile PG/Graduate in HR/IR, 1-3 years of HR experience (mfg industry preferred), MS Office (Word, Excel), advanced Excel skills, Male, near factory, strong communication skills, Immediate joiner preferred,

The Human Resource Head plays a crucial role in shaping the companys people strategy by overseeing all HR functions, ensuring employee engagement, compliance, and talent development. This role is responsible for creating a positive workplace culture, driving organizational efficiency, and ensuring that HR policies align with the companys overall business objectives. The Human Resource Head is responsible for leading HR strategies that create a motivated, productive, and engaged workforce. This role focuses on building a work culture where employees feel valued, ensuring compliance with labor laws, and implementing talent management initiatives that support business success. 2. Key Focus Areas: Financial Responsibilities: Manage the HR budget efficiently while optimizing workforce costs. Maintain a strong employee retention rate (>90%) to reduce hiring costs. Enhance workforce productivity and ensure cost-effectiveness per employee. Continuous Improvement: Implement at least 10% more HR process improvements annually to enhance efficiency. Increase employee satisfaction scores to above 85% through engagement programs. Ensure 100% on-time completion of compliance training and HR documentation. 3. Key Responsibilities: HR Strategy & Vision: Align HR objectives with the companys long-term business goals. Continuously innovate and improve HR processes to maintain high service standards. Develop employee engagement, communication, and talent development strategies. HR Compliance & Organizational Development: Promote a culture of integrity, transparency, and accountability across the company. Implement proactive HR policies to address workforce challenges before they escalate. Regularly review HR practices against industry benchmarks to stay competitive. Ensure full compliance with labor laws and statutory regulations . Cost Management & Efficiency: Optimize HR operational costs while ensuring employees receive competitive benefits. Reduce employee turnover and hiring costs by improving retention strategies. Integrate HR technology solutions to streamline workflows and enhance efficiency. Team Development & Performance Management: Lead, mentor, and support the HR team to achieve peak performance. Foster a culture of teamwork, continuous learning, and accountability . Conduct monthly performance reviews to ensure employee growth and skill development. Key Responsibilities: Develop and implement HR strategies that support business growth and employee well-being. Manage recruitment, onboarding, and performance management processes to attract and retain top talent. Track key HR metrics like employee retention, workforce productivity, and attrition rates to ensure a high-performing organization. Focus on manpower cost and develop a plan to strategically decrease it. Identify workforce challenges, take corrective measures, and prevent future compliance issues. Work closely with department heads to improve HR processes and enhance employee satisfaction. Foster a positive and engaging work environment by implementing employee development and recognition programs. Collaborate with the training and talent acquisition teams to improve hiring quality and employee skill enhancement. Analyze employee feedback, engagement surveys, and performance data to drive continuous improvement.

We are seeking an experienced and highly qualified HR Manager to join our team and play a pivotal role in shaping our human resources strategies and practices. The ideal candidate will be responsible for the overall management of the HR department, ensuring that all aspects of human resources align with the organizations goals and objectives. This position involves leading various initiatives related to talent acquisition, employee engagement, performance management, and compliance with labor laws and regulations. The HR Manager will work closely with department heads to understand their staffing needs and provide guidance on employee relations issues. Additionally, the HR Manager will develop and implement training and development programs to enhance employee skills and foster a culture of continuous improvement within the organization. We are looking for a proactive leader who can anticipate HR trends and changes and adapt the HR strategies accordingly. The successful candidate will also serve as a trusted advisor to senior management, representing HR interests in discussions and decisions that impact the organizations workforce. If you are an innovative leader with a passion for developing talent and driving organizational success, we encourage you to apply for this important role. Role & responsibilities Oversee and manage the recruitment process, including job postings, interviews, and onboarding. Develop and implement HR policies and procedures in accordance with local regulations and best practices. Lead performance management initiatives to ensure employee objectives align with organizational goals. Facilitate employee training and development programs to enhance workforce skills and knowledge. Provide guidance and support to department managers on employee relations and conflict resolution. Monitor and manage employee engagement initiatives to foster a positive workplace culture. Ensure compliance with labor laws and regulations, conducting audits and making improvements as necessary. Should have excellent insighful knowledge in understanding business strategy and align to the pactices quickly. Strong commitment to project implementation cycles and leverage the systems and process to the advantage for the end customer. Understanding of GCC model in client relationships. Qualifications Bachelors degree in Human Resources, Business Administration, or a related field; Masters preferred. A minimum of 8 years of experience in human resources management, with a focus on strategic HR practices. Strong knowledge of local labor laws, regulations, and compliance requirements. Proven experience in talent acquisition and employee development.

As the Director of Finance & Business Support at Fairmont Udaipur, you will have the opportunity to showcase your leadership skills and passion for analytics. Your role will involve partnering with the General Manager and ownership group to analyze financial information and provide strategic business recommendations. Your exacting standards and problem-solving abilities will ensure accuracy in support of the hotel and your team. You will be responsible for leading and managing the finance team, ensuring that standards are followed and financial records are properly maintained. Your ability to analyze and interpret financial information will be crucial in advising on business operations, including revenue and expenditure trends, financial commitments, and future revenues. Additionally, you will play a key role in managing and supporting budget and forecast activities. A Chartered Accountant with a minimum of 15 years of experience and 3 to 5 years in a similar role in Luxury resorts, you will be expected to have pre-opening exposure, remote location work experience, and high-volume hotel experience. Familiarity with the Rajasthan, Udaipur market is a plus. As an Indian national, you will be responsible for managing all statutory and Accor business control guidelines at all times, supporting and guiding the operations teams to achieve financial objectives, and collaborating with the Procurement teams for quality and sustainable sourcing at the optimal price. Embark on this unforgettable journey of luxury at Fairmont Udaipur and join our pre-opening team where excellence and exceptional hospitality are at the heart of everything we do.,

Job Description: As a Team Manager - Internal Audit at Omega Healthcare Management Services Private Limited based in Chennai, Tamil Nadu, your primary responsibility will be to conduct internal audits to evaluate the effectiveness of financial controls, risk management systems, and operational processes. You will play a crucial role in assessing and ensuring the company's compliance with applicable laws, statutory regulations, and company policies in India and overseas entities. Your in-depth knowledge in direct and indirect taxation laws will be essential for performing periodical testing. Additionally, you will be responsible for providing management with accurate and timely reports on audit findings, including recommendations for improvement. You will conduct regular reviews of internal financial controls to ensure compliance with applicable laws and standards. Document management testing will also be a part of your role, where you will assess the adequacy and effectiveness of control systems, identify gaps, and recommend improvements. Collaboration is key in this role as you will coordinate with internal and external auditors during audits, providing necessary documentation, and addressing audit queries. You will also assist in the preparation of internal audit reports to ensure transparency and compliance. Qualifications: To be successful in this role, you should be a qualified CA/CMA with post-qualification experience up to 3 years and an overall experience of 5+ years in internal auditing reviews, IFC/ICOFR reviews, and statutory compliance reviews. Proficiency in Microsoft Office applications is necessary for this position. Strong communication and interpersonal skills are also required as you will be working effectively with cross-functional teams to achieve audit objectives.,

As an experienced professional with 6 to 8 years of experience, your role in Gurugram, Haryana, India will involve various responsibilities encompassing Vendor Coordination and Reconciliation, Statutory Compliance and Reporting, Employee/Client/Internal Team Support, and more. In terms of Vendor Coordination and Reconciliation, you will be expected to meticulously track Partner and Vendor performances, providing recommendations for changes or enhancements to ensure optimal outcomes. Additionally, you will need to oversee the Statutory Compliance and Reporting aspects by guaranteeing that all statutory dues, taxes, and social security contributions are promptly and accurately processed. Ensuring the timely delivery of essential documents to employees and authorities will also be a crucial part of your role. Your role will also involve providing support to employees, clients, and internal teams in resolving queries within established SLA guidelines. You will play a key role in facilitating CSM/Sales/Finance teams with the necessary knowledge to support BAU activities. Moreover, tracking vendor performance, conducting root cause analysis for issues, and implementing preventive measures will be part of your responsibilities. Acting as the Single Point of Contact (SPOC) for both internal and external audits as needed will also fall under your purview. To excel in this role, you should possess a keen interest in Transitions and Entity set-ups globally, along with the ability to engage effectively with regulatory bodies and multiple vendors. Strong interpersonal skills are essential to communicate efficiently with key internal stakeholders, employees at all levels, and management. Your analytical and problem-solving skills will be put to the test as you identify risks, impacts, and devise appropriate solutions and corrective actions. Your attention to detail, commitment to high standards, and ability to manage multiple priorities simultaneously with minimal supervision will be highly valued. Additionally, your communication, listening, influencing, and negotiation skills will play a crucial role in conveying important messages clearly and compellingly. A proactive attitude driven by extreme ownership and accountability will be a key attribute that aligns with the organizational culture. At Skuad, you will be part of a globally distributed team passionate about fostering inclusive work cultures and creating opportunities worldwide. The organization provides an environment where ownership, support, experimentation, and impact are key pillars. Joining Skuad offers the opportunity to work in a venture capital-backed hyper-growth company with rapid career advancement prospects, competitive compensation including performance bonuses, paid time off, flexible hours policy, and wellness benefits. If you are motivated to tackle real-world challenges and derive satisfaction from developing innovative solutions, Skuad offers an ideal workplace to contribute towards building a global employment solution that enhances opportunities for talent and organizations worldwide.,

As a Senior Associate at Hitachi CSS HR located in Bengaluru, India, you will play a key role in supporting the development of society and improving people's lives. Hitachi Group employees worldwide operate with outstanding teamwork, transcending geographical boundaries and business fields. Joining the CSS function at Hitachi means becoming a strategic partner in transforming and delivering business operations across the Hitachi group, with a mission to provide the best experience to employees and customers globally. Your responsibilities will include liaising with the HR team to ensure accurate employee input management and assisting with year-end processes such as P60 and P11D preparation. To excel in this role, you should possess comprehensive knowledge of UK legislation and statutory compliance, strong analytical and logical thinking abilities, excellent verbal and written communication skills, and be flexible to work on different time zones as per business requirements. At Hitachi, our core values of Harmony, Trust, Respect, Sincerity, Fairness, Honesty, Integrity, and Pioneering Spirit reflect our commitment to excellence and innovation. If you are a team player motivated by delivering great work and align with the Hitachi vision, we invite you to be a part of our global team driving social innovation. Join us in a fast-paced and supportive environment where your contributions make a real difference.,

As an Accounting Specialist, you will be responsible for various tasks including passing journal entries for Sales & Purchase, cash transactions, and checking of Purchase orders and Material Receipt Note (MRN). You will play a crucial role in making entries of purchase invoices, debit notes, credit notes on a regular basis, and preparing quarterly VAT summaries. Additionally, you will be involved in preparing data for C & F form application, checking forms received from the sales tax department, and dispatching them to parties. Your duties will also include preparing purchase-related MIS reports, coordinating with employees of other departments for internal audit queries, making sales invoice entries, and following up with the factory for any invoice-related queries. You will be expected to prepare debit and credit notes product-wise and scheme-wise and provide support in all Modern Trade Depot activities as well as statutory work related to sales. To excel in this role, you should possess strong interpersonal, communication, technical, problem-solving, and coordination skills. The ideal candidate should have a Graduation degree in Commerce (B.Com) with a minimum of 2-3 years of experience in accounting. Basic computer knowledge is preferred. This is a full-time, permanent position with benefits including leave encashment, Provident Fund, yearly bonus, and a day shift schedule. The preferred education level is Bachelor's, and preferred experience includes 4 years in accounting and 5 years in total work experience.,

Greetings from The Wadia Group !!! We have an urgent requirement for the role of Senior Accountant/Finance Manager in Nowrosjee Wadia & Sons Ltd. Kindly send in your updated CV if the below details suits your profile. Company Name: Nowrosjee Wadia & Sons Limited part of The Wadia Group (https://www.wadiagroup.com/) Role: Senior Accountant/Finance Manager Skills & Qualifications: Bachelor's degree in Accounting/Finance (Masters or professional certification is a plus). In-depth knowledge of GST, TDS, PF, PT, and statutory tax laws. Proficient in accounting software and financial systems. Strong analytical, organizational, and communication skills. Experience: 5-7 years of experience in financial accounting, revenue management, taxation, and compliance Job Description: The role includes overseeing accounting operations, preparing financial reports, ensuring GST and TDS compliance, managing payroll, conducting audits, and supporting financial decision-making. Accounting: Book expense invoices, payroll, provisions, TDS/GST entries. Reconcile accounts payable/receivable, including inter-company transactions. Oversee fixed assets accounting and revenue recognition. Manage transactions related to company investments and handle credit/debit notes. 2. Revenue Management: Prepare billing reports and resolve billing discrepancies. 3. Taxation & Compliance: Prepare monthly GST workings, file GSTR1/GSTR3B, and reconcile with GSTR2B. Conduct GST audits, and prepare annual GST returns (GSTR9 & GSTR9C). Prepare TDS workings and file quarterly returns (Form 24Q & 26Q). Manage tax audits and statutory filings (Form 3CA & 3CD). 4. PF & PT: Prepare and file monthly Provident Fund and Professional Tax returns. 5. Trust & Superannuation: Oversee financial accounting and compliance for PF and Gratuity Funds trusts.

Greetings from Nowrosjee Wadia & Sons Limited !!! We have an urgent requirement for the role of Deputy Manager - Plant HR & Admin. Kindly send in your updated CV if the below details suits your profile. Company Name: Nowrosjee Wadia & Sons Limited Location: Patalganga, Raigad Experience: 5-10 years of work experience in a Chemical Manufacturing company Qualification: MBA in HR & IR preferred Job Description: Preparing of budget for the department and contract employees. Hiring of candidates within the budget limit. Preparation of Organogram of all departments and updating same on regular basis. Checking of contractors wages and ensure that the wages are paid on time for regular contractors/ HO contractors. Checking of contractor Biometric attendance and processing same for payment. Checking of data and bills Reviewing policies of company and releasing same. Co-ordinating with Contractors for their bills and ensuing that monthly statutory compliance as per checklist is received. Ensuring Compliance of all legal requirements under Factories Act- 1948 and other statutes. Ensuring the Statutory & Regulatory compliance from all departments through HODs. Helping in preparing KRA to HOD's and compilation of KRAs received from all departments Handling Mediclaim issues of employees Preparing HRMIS report and circulating to Management. Helping DGM - Pers & Admin in efficiently managing Industrial Relation & HR related issues and imparting discipline in work force by creating harmonious work environment. Take disciplinary actions on contract employees and regular employees. Addressing day to day employee grievances. Good knowledge of ERP system. Implementation IMS as per QMS ISO 9001:2015, EMS ISO 14001:2015, ISO 45001:2018, EnMS 50001:2018, GHG ISO14064:2006, RC 14001:2015 and functioning as systems facilitator in the Organization. Overall coordination of HODs on training and development of employees. Maintaining all records under the various labour statutes applicable to the Company. (Provident Fund) - International Worker return, ESIC return. Knowledge of handling HR & IR related issues with all the department and actively participation. Being an active participant in negotiations with Unions preferably in the Chemical Industry Co-ordinating CSR activities. 23. Co-ordinating and providing documents for Internal / External Audits, IMS / ISO Audit, Responsible care Audit, Statutory Audit, Vendor Audits.

•Must me familiar in sourcing through naukri, indeed, and other job portals •Familiar to recruit doctors, nurses and allied technicians, maintain the payroll in software and salary calculations. •Ensure Performance Appraisal, and other benefits.

Looking for a Candidate In HR & IT Manufacturing Industry Responsible for managing both HR & IR functions within an organisation Experience in Recruitment and Admin Managing contract labour relations, resolving disputes, and statutory compliance. Required Candidate profile Experienced in HR & IR Functions Good Communication in English Statutory Compliance experience in Green Field Project

Role & responsibilities: 1. Recruitment, Joining Formalities & Induction Formalities 2. Planning & Deploying of Contract Labours in Different Sites 3. Attendance Preparation & verification on daily bases through HRMS software 4. Local Sourcing 5. Legal Compliences 6. Contarct Labour Welfare 7. Travel Expense Bill Verification 8. Maintaining HR Records Including Joining Forms, attendnace records and Payroll Information 9. Contract Labour Welfare 10.Log Sheet Collection From Site Supervisours and from Individual persons Preferred candidate profile For Executive - Any graduate / MBA with One to Two years of Experience in Construction Industry

JOB DESCRIPTION Job Title: Sr. Executive/Executive -Finance & Accounts Location: Chennai Experience: 2-3 years Company: SANeForce About SANeForce: SANeForce is a leading technology company headquartered in Chennai, delivering innovative software solutions across industries such as Pharmaceuticals, Healthcare, Diagnostics, FMCG, and more. With over 200,000 users worldwide, we specialize in Sales Force Automation, Distribution Management Systems (DMS), and Payroll Managementempowering businesses to achieve real results through digital transformation. Job Summary: We are seeking a dynamic and detail-oriented Sr. Executive/Executive Finance & Accounts with 2+ years of experience to join our finance team. This role offers an excellent opportunity to grow your career while contributing to the financial discipline and operational efficiency of a high-growth tech organization. Key Responsibilities: Assist in managing day-to-day financial operations including accounting, invoicing, and reconciliations Support budgeting and financial planning processes Ensure compliance with statutory requirements including GST, TDS, PF, ESI, PT, and ROC Prepare and maintain accurate financial reports and MIS Coordinate with internal teams, external auditors, banks, and other stakeholders Assist in managing statutory filings and audits Maintain organized records and documentation for all financial activities Desired Qualifications & Skills: Experience in core finance functions, statutory compliance, and audit support Working knowledge of tax laws, statutory returns, and regulatory frameworks Proficient in MS Excel and accounting software (Tally, Zoho, or similar) Strong attention to detail, analytical mindset, and time management skills Good interpersonal and communication skills Why Join Us? At SANeForce, you’ll work in a collaborative, fast-paced environment that encourages learning, growth, and leadership. This role provides a strong platform for aspiring finance professionals to develop their expertise while contributing to a forward-thinking organization.

About The Role Coordinate with government missionaries/district personnel/collector to identify women centric groups in lead state (SHGs, Angadwadis, CBCs etc.) Coordinate with Marketing team for insurance awareness campaigns in TN & Puducherry Schedule monthly meetings with other insurers & IRDAI SLCO Identify & liaise with gram panchayats sachivs (esp. in allotted districts) Business planning for the lead state - along with the national head Experience in handling rural markets, micro insurance business or some background of working with MFIs in the past Strong understanding of Life Insurance (LI) products and their features Good understanding of government schemes and government departments Comfortable in handling government personnel, district personnel, etc. Full-time employees who are >=24 months with KLI & at-least ME rating in last 2 appraisals cycles Employee should be free of disciplinary action throughout his/her tenure at KLI Employees can apply for at the same grade level or one grade higher Employees can apply for IJP after 1 year from their last promotion No approval is required from the current reporting manager/HOD for applying for any IJP An employee can apply for more than one IJP at a time

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud App Dev Consulting. Experience:5-8 Years.