Roles and Responsibilities

In this role, you will be responsible for:

• Act as a liaison between business units and IT, ensuring clear understanding of business needs and IT capabilities.
• Gather, analyze, and document business requirements from stakeholders for commercial platforms and digital solutions.
• Translate business requirements into functional specifications for development and solution teams.
• Define and manage product backlog and ensure alignment with business priorities.
• Facilitate workshops, meetings, and reviews with business teams, product owners, and technical teams.
• Ensure traceability of requirements throughout the project lifecycle.
• Collaborate with project managers and solution architects to ensure timely and quality delivery of IT initiatives.
• Drive stakeholder engagement and ensure alignment between business objectives and IT strategies.
• Participate in system testing, UAT planning, and user training support.
• Track and report status of business analysis activities and escalate risks or issues as needed.
• Stay updated on industry trends, emerging technologies, and best practices related to commercial platforms.
• Work with business leaders to identify changes to the business model, assess the impact on the IT Ecosystem, build business cases and manage execution of the changes to support the business model transformation.
• Demonstrates expert persuasion and influencing skills that ensure alignment between multiple business units, product owners and engineering teams.
• Manage/run multiple projects at the same time.
• Accountable for the delivery of business value /outcomes, with impeccable quality.
• Responsible for all product/project timelines, and ensure they are delivered in a timely manner as per the defined scope, budget, and quality.
• Handle project reporting and communication to the executive leadership.
• Works with cross-functional teams to deliver features and major, complex products.
• Identify, monitor, and process tasks through discussion with teams including raising red flags, reporting tasks etc.
• Help build a productive environment where team members ‘own’ the product and enjoy working on it.

• Translate business strategy into an enabling digital strategy consisting of prioritized themes, initiatives, and capabilities / epics.
• Create and maintain core product artifacts including KPI’s, product roadmaps, user personas, journey maps, TCO models and product backlogs.
• Create and manage user groups, plan, and conduct focus groups to help engage the user community to define new features or conduct UAT.
• Support Agile delivery teams to further define, identify dependencies so they can estimate and create delivery roadmaps aligned to business demand.
• Create business focused change management, training, and rollout plans.
• Create and implementing best practices policies, standards, and frameworks.

Required Qualifications:

• Bachelor’s degree in computer science or STEM” Majors (Science, Technology, Engineering and Math)
• 5 + years of CPQ/Quote to Cash experience in managing large scale commercial transformational programs
• 5 + years of CPQ/Quote to Cash Business Analyst/Product Management Experience
• In-depth experience in all areas of product management including capturing business requirements, managing delivery, conducting testing & providing support & training to the users
• Strong knowledge in Quote to Cash ecosystem including Salesforce CRM, Oracle CPQ, Oracle Fusion and underlying integration & fulfillment capabilities
• Experience in Agile/Scrum delivery and Waterfall delivery
• Excellent communication & presentation skills in verbal, visual, and written communication
• Strong people management skills required to manage Business Stakeholder expectations
• Sales Operations & Quote to Cash wing to wing process knowledge, understanding which systems perform which action

Desired Characteristics:

• Strategic thinker with a customer-centric mindset.
• Highly organized and self-motivated with strong attention to detail.
• Ability to manage multiple initiatives simultaneously under tight deadlines.
• Excellent problem-solving and critical thinking skills.
• Strong interpersonal skills and ability to build relationships across levels and functions.
• Adaptability to work in a fast-paced, dynamic global environment.
• Must be self-driven and passion towards flaw-less delivery of project commitments.
• Strong desire for continuous learning to pick new tools/technologies.
• Problem-solving and conflict-resolution ability
• Proven sound negotiation and conflict management skills
• Building an environment of trust and mutual influence
• Ability to make formal and informal presentations to technical and non-technical staff and customers.
• Agility to work on new areas as per the business demands and new IT initiatives.
• A team player that understands people concerns.
• Influences through others; builds direct and "behind the scenes" support for ideas. Pre-emptively sees downstream consequences and effectively tailors influencing strategy to support a positive outcome.
• Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making.
• Understands when change is needed. Leads in technical strategy planning.
• Customer-Centric & Strategic Thinking – Keeps the end user in focus while aligning to long-term business goals.

Preferred Qualifications:

• Oracle CPQ certification is a big plus
• Knowledge in complete Quote to Cash flow is important including Oracle Fusion & Oracle OIC
• Experience with managing technical projects in a large, complex enterprise environment on a global basis
• Solid understanding of software development models, web technologies, system integrations, database concepts and modern service-oriented architectures and industry trends
• Excellent documentation and communication skills
• Proactive, detail-oriented, and team-oriented
• Have an aptitude and willingness for learning new technologies / software
• Operate and leverage Agile and Scrum methodologies

Additional Information