About The Role
At Uber, customer obsession drives everything we do. We are dedicated to building products that provide exceptional support for our Riders, Drivers, Eaters, and Restaurants/Merchants. Our Customer Obsession team focuses on creating seamless experiences through in-app self-service, omnichannel communications, and tailored support for multiple lines of business. We leverage cutting-edge technologies, including our internal tool Bliss Platform for agent support, to deliver high-touch interactions across Greenlight Hubs, Centers of Excellence (COEs), and Business Process Outsourcing (BPO) partners worldwide.We are seeking a Senior Software Fullstack Engineer (Expert in Front end development and ready to learn GenAI and Backend) to join our dynamic engineering team. The ideal candidate is a seasoned software engineer with extensive experience designing, building, and maintaining scalable systems with rich experience in Front end development. This role demands technical leadership, problem-solving expertise, and a focus on fostering collaboration to ensure high-quality design, development, and delivery of complex software projects.You will work on projects spanning multiple teams, contribute to the optimization of system performance, advocate for engineering best practices, and lead efforts to innovate, scale, and maintain reliability while aligning technical efforts with business goals.You will work on cross-functional projects, driving front-end excellence, performance optimization, and engineering best practices. You will lead efforts to innovate, scale, and maintain reliable user-facing experiences while ensuring technical alignment with business goals. In this role, you will play a key part in building and enhancing the front-end interfaces that power our customer communication channels. You'll have the opportunity to improve and evolve the agent support experience through our internal tooling, gaining exposure to multiple lines of business across Uber and translating their support needs into intuitive, scalable, and efficient UI workflows
Why Join Us?
By joining Uber's Customer Obsession team, you will have the opportunity to make a significant impact on how we deliver support across various channels (Automation, Voice, Agent). You will be at the forefront of enhancing customer interactions and driving engagement using cutting-edge technology and strategies.
What The Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
Front-End (Primary - React Focus)
- Build, enhance, and maintain intuitive, performant UI features for customer-facing flows and internal agent tools using React.
- Design reusable UI components, scalable front-end architectures, and state-management patterns.
- Collaborate with designers, product managers, and backend engineers to create seamless user experiences across modalities (chat, video, phone, in-app support).
- Ensure front-end code quality through accessibility, performance optimization, and testing best practices.
Full Stack & Backend (Secondary - Learning & Contribution)
- Contribute to backend services (Go/Java/Node/Python), under mentorship from senior backend engineers.
- Write backend test cases unit, integration, and API-level tests to support service reliability.
- Participate in backend design discussions and gradually take ownership of backend components.
- Assist in building systems that support omnichannel communication, self-serve automation, IVR integrations, and AI-powered workflows.
Operational Excellence
- Participate in on-call rotations with guidance, supporting production systems and debugging issues across the stack.
- Improve observability, reliability, and operational tooling for both front-end and backend workflows.
- Contribute to performance improvements, production readiness reviews, and root-cause analyses.
Basic Qualifications
- 6+ years of professional experience, primarily in front-end or full-stack engineering roles.
- Strong expertise in React, including hooks, modern state management, component architecture, and frontend performance best practices.
- Proficiency in JavaScript/TypeScript and modern front-end tooling.
- Understanding of backend concepts-REST APIs, service architecture, data flows-and willingness to become proficient.
- Experience writing UI test cases (Jest, React Testing Library) and familiarity with backend testing frameworks.
- Strong debugging skills across front-end and service boundaries.
- Experience working with Git, CI/CD pipelines, and modern dev environments.
- Excellent collaboration and communication skills.
Preferred Qualifications
- Experience in building tools for customer support, communication platforms, or workflow automation.
- Familiarity or hands-on experience with backend languages (Go/Java/Node/Python).
- Exposure to Generative AI integrations, ML-assisted automation, or intelligent support workflows.
- Experience creating internal tools or platforms used by large operational teams or BPOs.
- Understanding of system observability (metrics, logging, tracing).
- Experience contributing to or participating in on-call rotations.
Knowledge of performance optimization for both frontend and backend systems.
