Sr. Sales Manager

Sales Strategy & Execution

• Develop and implement sales strategies to achieve and exceed revenue targets.
• Analyze market trends and competitors to identify new opportunities.
• Plan and execute seasonal and promotional campaigns in alignment with marketing and merchandising teams.
• Ensure pricing, discounting, and upselling techniques align with brand and profit goals.

Team Management

• Lead, train, and mentor a team of store managers, sales executives, and showroom staff.
• Conduct regular performance reviews, set KPIs, and implement performance improvement plans when needed.
• Foster a positive team culture focused on customer satisfaction and sales excellence.

Store Operations

• Monitor store-level operations to ensure consistent customer experience and adherence to company policies.
• Review daily, weekly, and monthly sales reports and take corrective actions as needed.
• Ensure visual merchandising standards are met and refreshed periodically.

Customer Experience & Relationship Management

• Handle high-profile client queries and escalate customer complaints effectively.
• Train teams on customer interaction, product knowledge, and complaint resolution.
• Build and maintain long-term relationships with key clients and corporate buyers.

Inventory & Merchandising Coordination

• Coordinate with inventory and procurement teams to ensure optimal stock levels.
• Monitor fast and slow-moving products and provide inputs for merchandising decisions.

Reporting & Compliance

• Provide weekly and monthly sales reports to the senior leadership team.
• Ensure compliance with all retail, labor, and safety regulations.