Sr. Manager / AGM - Exports & Imports Sales

Role & responsibilities

Roles & Responsibilities:

1. Business Development & Sales Leadership

• Develop and implement effective LCL export sales strategies aligned with business goals.
  
• Identify and secure new business opportunities to drive volume growth through focused customer acquisition and retention.
  
• Understand emerging customer needs and offer customized logistics solutions.
  

2. Client Relationship Management

• Build and maintain strong, long-term relationships with key accounts.
  
• Ensure high levels of customer satisfaction through timely issue resolution and proactive service support.
  
• Collaborate with internal teams (operations, pricing, documentation) to ensure seamless service delivery.
  

3. Commercial Negotiation & Pricing

• Monitor market trends, competitor pricing, and freight rate fluctuations.
  
• Negotiate rates and service offerings with customers, aligned with the companys pricing strategy.
  

4. Credit Control

• Oversee client outstanding balances and coordinate payment follow-ups with the finance team.
  
• Ensure timely collections as per agreed terms and support resolution of payment disputes.
  
• Maintain healthy accounts receivable metrics.
  

5. Reporting & Forecasting

• Maintain and update sales pipeline reports and MIS.
  
• Provide monthly/quarterly sales forecasts and performance analysis to senior management.
  

Skills & Competencies

• Experience:

  1015 years in the freight forwarding/logistics industry, with strong expertise in LCL export business.

• Education:

  Graduate/Postgraduate (MBA preferred) in International Business, Logistics, or related fields.

• Technical Skills:

• In-depth knowledge of LCL export operations and international trade regulations.
  
• Proficiency in MS Office and CRM tools.
  

• Core Competencies:

• Strong negotiation, communication, and presentation skills.
  
• Proven track record in achieving sales targets and managing key accounts.
  
• Excellent interpersonal skills with the ability to engage senior-level stakeholders.