Lead Applications (Manager / Sr. Manager)

Position Summary:

The Lead of Applications is accountable for strategy, execution, and innovation across all enterprise applications that directly support employee productivity, engagement, knowledge access, and workflow digitization. This includes leadership over SAAS and in-house platforms such as LMS, Intranet, Website, MyInsider, Structured Digital Database (SDD), and all custom web and mobile applications. The role combines a product ownership mindset with delivery discipline, working closely with HR, Communications, Legal, KM, L&D, BD, legal team, and Finance teams to deliver intuitive, secure, and future-ready digital experiences.

Key Responsibilities

• Define the roadmap for Modern Apps in alignment with firm-wide priorities, including digital adoption, knowledge management, people experience, and automation.
• Act as the product owner for all client- and employee-facing applications, balancing user empathy with a focus on measurable business outcomes.
• Lead the adoption and integration of GenAI solutions to enhance existing products and explore new opportunities for innovation and efficiency.
• Identify RPA opportunities across the firm and implement solutions to streamline workflows and drive productivity.
• Stay abreast of emerging enterprise technologies and assess their relevance to the firms digital transformation journey.
• Modernize legacy applications by collaborating closely with business stakeholders.
• Educate business teams and practice groups on the evolving possibilities of technology to drive awareness and adoption.
• Ensure consistent user experience, single sign-on, and content governance across platforms.
• Manage relationships with implementation partners, content contributors, and third-party developers.
• Define and enforce SLAs, enhancement cycles, and budget controls across each application domain.
• Champion low-code/no-code innovation and rapid prototyping for department and practice specific needs.
• Build and Manage integrations across all the systems.
• Evaluate and pilot emerging technologies (chatbots, mobile extensions, AI-driven knowledge engines) that align with legal/professional services context.
• Ensure all platforms meet firm policies on data privacy (DPDP), ISO 27001, and client-specific confidentiality obligations.
• Establish publishing governance, access role matrices, and compliance audits across intranet, SDD, and apps.
• Oversee audit-readiness, content lifecycle controls, and backup/disaster recovery for these systems.
• Define KPIs for adoption, uptime, enhancement turnaround, and business impact.
• Share monthly/quarterly reports with leadership on Modern Apps ROI, usage trends, and future plans.
• Firm-wide digital adoption > 90% across HRMS, Intranet, MyInsider
• Zero critical platform downtime or security incident
• Annual modernization roadmap with signed-off milestones and KPIs
• Monthly/Quarterly reviews with each business department (HR, Corp Comm, KM, BD, etc.)
• Two or more digital innovations delivered annually using custom or mobile solutions
• Reduction in manual workflows via automation or app-based enablement

Adoption & Change Management

• Create adoption and change management framework, roadmap and drive it’s execution
• Champion user adoption across practice groups by building:
• Training programs for each product
• Conduct internal training sessions for each tool.
• Identify practice-specific success stories and promote them through interviews and communications across all channels.
• Champions network & office-hour sessions
• Practice-wise playbooks for all tools, and internal webinars
• Feedback loops and continuous refinement models
• Drive collaboration with Learning & Development (L&D), Risk, Practice Leaders, and BD teams for maximum platform value realization.
• Establish board-level KPIs to measure:
• Adoption by practice and user segment
• Time savings and productivity improvements
• Reduction in specific use cases
• Return on investment on tools
• Risk reduction and audit performance
• Publish a Monthly dashboard for the ExCo/Board.

Key Skills & Tools

• Leadership

  : Cross-functional stakeholder management, vendor governance, agile delivery oversight

• Technical:

• Hands-on experience in full-stack development using technologies such as .NET, PHP, and Python
• Proficient in SharePoint development and automation using RPA
• Tools: SharePoint, Power Platform, SuccessFactors/GreytHR, Moodle/Docebo, WordPress/Drupal, SQL/Power BI

• Design Thinking

• Security & Compliance

  : Role-based access, ISO 27001, DPDP, application logging

• UX Oversight

  : Design thinking, responsive layout principles, knowledge of front-end concepts

• Process Thinking

  : Workflow digitization, approval automation, audit trail implementation

Certifications Preferred

• PMP or Agile Certified Project Manager
• Microsoft Power Platform/SharePoint Certified
• ISO 27001 Foundation
• HRMS/LMS Product Certifications (e.g., SuccessFactors, Moodle, GreytHR)
• ITIL or DevOps Foundation (preferred)