Sr. Director/Director - Transformation (Travel, Hospitality & Logistics)

The Opportunity

The Sr. Director/Director – Transformation is vital to the organization's success. The role involves driving transformation initiatives across the Travel & Hospitality and Logistics sectors. This position is responsible for identifying emerging technologies through market research and designing AI-driven solutions tailored to client needs. By conducting technology and analytics assessments, the role ensures impactful business outcomes and strategic alignment. Collaboration is key, as the role works closely with cross-functional teams including pricing, IT development, and finance to deliver comprehensive transformation projects.

The Responsibilities & Dutie

• s Driving transformation initiatives across Travel & Hospitality and Logistics domains by identifying opportunities through market research and emerging technologie
• s.Designing and presenting AI-based technology solutions to clients, supported by thorough technology and analytics assessments to determine business impac
• t.Collaborating on consulting assignments to deliver customized transformation strategies aligned with client goal
• s.Working cross-functionally with pricing, IT development, and finance teams to ensure successful project closure and alignment with financial objective
• s.Assisting the finance team in drafting proposals, including detailed CapEx and OpEx costing to support strategic decision-makin
• g.Driving the deployment of transformation solutions, ensuring seamless execution and alignment with client expectation
• s.Preparing and presenting comprehensive technology solution proposals, including assessments and financial evaluation
• s.Managing joint assignments with clients, facilitating smooth coordination across functions and stakeholder
• s.Evaluating capital and operational expenditures to ensure financial soundness and alignment with business goal

s.The Requirem

• ents 10+ years of experience in the BPO industry, with deep expertise in Travel & Hospitality transformation initia
• tivesExposure to Agentic AI and Next Best Action tools, with practical application in business con
• textsStrong financial acumen and consultative approach to solution design and del
• iveryProven track record of delivering measurable ROI through strategic transformation pro
• jectsHands-on experience in project management, particularly in deploying technology solu
• tionsDemonstrated ability to lead cross-functional teams and drive tech-enabled c
• hangeExcellent interpersonal skills for effective collaboration across diverse teams and stakeho
• ldersStrong communication skills with the ability to present ideas clearly and influence decision-m

akersThe Leadership Competencies for Exceptional Potenti

al Are…Smart and Decisive wi

th DataThe ability to identify patterns across situations that are not related and to identify fundamental or underlying issues in complex problems usin

g data.Transformational Leader – Empathy, E.I. & Res

ilienceAwareness and understanding of your strengths, limitations, values, how you best perform, and your ability to manage feelings, thoughts, and behaviors – lead to successful interactions and relatio

nships.Agile

MindsetPromote a culture of continuous feedback and improvement, allowing teams to react quickly to change, preventing issues by optimizing progress speed, and enabling teams to reroute as necessary based on the dynamic BPO c

adence.Adapt

abilityThe ability to effectively adapt to various situations, individuals, or groups, understand and appreciate different and opposing perspectives, and adjust the approach as the requirements

change.Global

ThinkerThe ability to develop a broad, big-picture view of Teleperformance and its mission, considering threats, trends, opportunities, and stakeholder focus, links long-range vision to work

daily.Innovative and C

reativeThe ability to imagine something new and real

ize it.Purposeful and Im

pactfulBe constantly aware of the reason for doing something, the significance of what you are doing, and the effect it wil

l have.A True

PartnerThe ultimate collaborator seeking to add value in every interaction, sensing joint accountability in all business sc

enariosAuthentic and Connected

LeaderThe ability to understand other people, hearing and understanding the expressed thoughts, feelings, and concerns of others, fosters a psychologically safe environment that will encourage professional and personal growth, leading to the development of future

talent.Infinite

LearnerForever curious to pursue the learning opportunities provided, discover their own, and constantly learn on t

he job.Digitall

y SmartAdapt rapidly to new technology when needed, including integrating and accepting new system tools, applications, and methods. Employ technology to optimize organizational and individual perfo