Sr. Director/Director - Transformation (Travel, Hospitality & Logistics)

The Opportunity

The Sr. Director/Director Transformation is vital to the organization&aposs success. The role involves driving transformation initiatives across the Travel & Hospitality and Logistics sectors. This position is responsible for identifying emerging technologies through market research and designing AI-driven solutions tailored to client needs. By conducting technology and analytics assessments, the role ensures impactful business outcomes and strategic alignment. Collaboration is key, as the role works closely with cross-functional teams including pricing, IT development, and finance to deliver comprehensive transformation projects.

The Responsibilities & Duties

• Driving transformation initiatives across Travel & Hospitality and Logistics domains by identifying opportunities through market research and emerging technologies.
• Designing and presenting AI-based technology solutions to clients, supported by thorough technology and analytics assessments to determine business impact.
• Collaborating on consulting assignments to deliver customized transformation strategies aligned with client goals.
• Working cross-functionally with pricing, IT development, and finance teams to ensure successful project closure and alignment with financial objectives.
• Assisting the finance team in drafting proposals, including detailed CapEx and OpEx costing to support strategic decision-making.
• Driving the deployment of transformation solutions, ensuring seamless execution and alignment with client expectations.
• Preparing and presenting comprehensive technology solution proposals, including assessments and financial evaluations.
• Managing joint assignments with clients, facilitating smooth coordination across functions and stakeholders.
• Evaluating capital and operational expenditures to ensure financial soundness and alignment with business goals.

The Requirements

• 10+ years of experience in the BPO industry, with deep expertise in Travel & Hospitality transformation initiatives
• Exposure to Agentic AI and Next Best Action tools, with practical application in business contexts
• Strong financial acumen and consultative approach to solution design and delivery
• Proven track record of delivering measurable ROI through strategic transformation projects
• Hands-on experience in project management, particularly in deploying technology solutions
• Demonstrated ability to lead cross-functional teams and drive tech-enabled change
• Excellent interpersonal skills for effective collaboration across diverse teams and stakeholders
• Strong communication skills with the ability to present ideas clearly and influence decision-makers