Sr. Director/Director - Transformation (Travel, Hospitality & Logistics)

The Sr. Director/Director Transformation plays a crucial role in driving transformation initiatives within the Travel & Hospitality and Logistics sectors. Your primary responsibility is to identify emerging technologies by conducting market research and develop AI-driven solutions tailored to meet client requirements. By performing technology and analytics assessments, you ensure that the implemented solutions lead to impactful business outcomes and strategic alignment. Your collaboration with cross-functional teams, including pricing, IT development, and finance, is essential to deliver comprehensive transformation projects successfully. Your duties include driving transformation initiatives across the Travel & Hospitality and Logistics domains by leveraging market research and emerging technologies. You will design and present AI-based technology solutions to clients, supported by thorough technology and analytics assessments to evaluate their business impact. Collaborating on consulting assignments, you will deliver customized transformation strategies aligned with client goals. Working closely with pricing, IT development, and finance teams, you will ensure the successful closure of projects and alignment with financial objectives. Additionally, you will assist the finance team in drafting proposals with detailed CapEx and OpEx costing to facilitate strategic decision-making. Your role also involves overseeing the deployment of transformation solutions to ensure seamless execution and alignment with client expectations. Furthermore, you will be responsible for preparing and presenting comprehensive technology solution proposals, including assessments and financial evaluations. Managing joint assignments with clients, you will facilitate smooth coordination across functions and stakeholders while evaluating capital and operational expenditures to ensure financial soundness and alignment with business goals. To be successful in this role, you should have at least 10 years of experience in the BPO industry, with a strong focus on Travel & Hospitality transformation initiatives. Exposure to Agentic AI and Next Best Action tools, with practical application in business contexts, is essential. You should possess strong financial acumen and a consultative approach to solution design and delivery. A proven track record of delivering measurable ROI through strategic transformation projects is required. Hands-on experience in project management, particularly in deploying technology solutions, is essential. Demonstrated leadership skills in leading cross-functional teams and driving tech-enabled change are crucial. Excellent interpersonal skills for effective collaboration across diverse teams and stakeholders, as well as strong communication skills to present ideas clearly and influence decision-makers, are also necessary for this role.,