Sr. Client Servicing Executive

JOB DETAILS
. Key responsibilities in the organization includes interacting with the clients, understanding their requirements, meeting them for detailed information on major projects, making sure deadlines are met, resolving client issues if any, coordinating with the designers, proof checking the inputs, brainstorming with the team and giving concept ideas for various brands. PPT making and presentation to client skill should be best.

• Client Relationship Management: Build strong and positive relationships with clients, serving as the main point of contact and fostering trust and rapport
• Needs Assessment: Understand client requirements, objectives, and challenges to provide tailored solutions and services
• Communication: Communicate effectively with clients to convey information, updates, and responses to inquiries promptly and professionally
• Problem Solving: Address client concerns, resolve issues, and provide solutions to ensure client satisfaction
• Project Coordination: Coordinate and manage projects, ensuring that timelines, deliverables, and expectations are met
• Client Feedback: Gather feedback from clients, analyze their preferences, and use the insights to improve services and offerings
• Upselling and Cross-Selling: Identify opportunities for upselling additional products or services that align with client needs
• Reporting: Prepare and present regular reports on key metrics, performance, and project status to clients and management
• Client Retention: Focus on retaining existing clients by providing exceptional service and addressing their evolving needs

Required Skills & Qualifications:

• * Female candidate preferred.
• * Excellent communication and interpersonal skills.
• * Pleasant personality with a positive attitude.
• * Good command of English and local language.
• * Basic computer knowledge (MS Office, billing software).
• * Customer service skills.

Responsibilities

• Reach out to architects, interior designer and real estate firms for handling existing engagements
• Meet the existing client base for new projects
• Assist in lead generation process
• Support the sales process at the retail outlets
• Responding to client enquiries and feedback (B2B and retail)

Skills Required

• Desktop applications like MS Office
• Fluency in English

Qualification

• Graduate in any discipline

Experience

• At least 1-2 years of marketing/business development experience in home décor industry

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule

Work Location: In person