Sr. Client Servicing Executive

Key Responsibilities

Client Relationship & Strategy

• Act as the primary point of contact for key clients.
• Understand client business objectives and translate them into actionable marketing/creative strategies.
• Present campaign ideas, reports, and recommendations with clarity and confidence.
• Identify opportunities to upsell, cross-sell, and strengthen long-term partnerships.
  

Project & Campaign Management

• Lead the execution of digital, social media, and integrated marketing campaigns.
• Create detailed project timelines, deliverable trackers, and ensure all deadlines are met.
• Coordinate with creative, design, performance, and production teams to ensure seamless output.
• Ensure all work aligns with client expectations, brand guidelines, and quality benchmarks.
  

Communication & Reporting

• Deliver weekly/monthly reports with performance insights.
• Resolve client escalations quickly and tactfully.
• Document briefs, communication trails, and maintain organized project records.
  

Team Leadership

• Guide junior account executives/executives and help develop their skills.
• Provide clear briefings, feedback, and direction to cross-functional teams.
  

Skills & Experience Required

• 3–6 years of experience in digital marketing, creative agencies, or brand management roles.
• Strong understanding of digital platforms, content strategy, and campaign performance metrics.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple projects simultaneously under tight timelines.
• Problem-solving mindset with a client-first approach.
  

What Success Looks Like

• Happy, retained clients.
• On-time, high-quality deliverables.
• Smooth internal coordination.
• Revenue growth from your accounts.
• A motivated and well-guided team.