Sr Business Operations Manager

Position Title:

Business Unit:

Location:

Reports to:

Position Summary

This role is responsible for driving overall business operations for the Enterprise Business Unit. The position ensures operational excellence through effective team management, process implementation, vendor coordination, and inventory control. The role collaborates closely with the BU Head and cross-functional teams to achieve business goals, improve customer experience, and maintain compliance with operational standards.

Key Responsibilities

• Collaborate with BU Head to define and achieve monthly and annual operating goals.
• Drive operational efficiency by implementing processes, procedures, and systems across functions including finance, logistics, purchase, and customer support.
• Oversee inventory management in coordination with the Inventory Manager; ensure accurate stock utilization, returns, reconciliation, and reporting.
• Handle internal stock transfer requests and resolve issues related to short supply, wrong supply, or damages.
• Manage import processes, CIF calculations, and global shipment orders.
• Share backlog, stock aging, and reconciliation reports with regional and national teams.
• Resolve issues related to price approvals, DA/OC after order loading, and pending-to-pay escalations.
• Liaise with principal partners, SPOCs, and channel partners to address open operational issues.
• Establish and maintain vendor relationships; manage contracts, pricing, and compliance with regulatory bodies.
• Contribute to strategic planning by providing operational insights, trend analysis, and audit compliance.
• Foster a productive and collaborative work environment with high ethical standards and team orientation.

Key Dimensions

• Assigned enterprise territory and channel partners.
• Multi-regional operational coordination.
• Vendor and partner relationship management.

Selection Criteria

Essential

• Graduation (Mandatory); Post-Graduation preferred.
• 15–20 years of experience in business operations, preferably in enterprise business.
• Strong decision-making, conflict management, and stress tolerance.
• Proven expertise in import operations, inventory management, and vendor coordination.
• Excellent communication (verbal & written) and interpersonal skills.
• High ethical standards, result orientation, and strong leadership qualities.

Desirable

• Strong analytical and problem-solving skills.
• Entrepreneurial mindset with ability to work in dynamic business environments.
• Deadline-oriented with strong organizational and delegation skills.
• Experience in budget development and financial planning.
• Team player with prior experience in managing large teams.