Specialist, Workforce Planning and Operations- Mid level

Job Description

Requirements: Bachelor's degree in Human Resources, Business Administration, or a related field. Minimum 2-3 years’ experience in HR operations, workforce planning, or client-based service delivery. Solid understanding of Malaysian labor law and payroll/statutory processes. Strong interpersonal, coordination, and reporting skills. Able to work independently across multiple workstreams with attention to detail. Proficient in Microsoft Excel/Sheets and HR systems. Experience in BPO, outsourcing, or client workforce management is preferred. Onboarding and contract processing completed within defined SLAs High KPI compliance and improved workforce performance Accurate payroll and statutory submissions Positive client feedback and minimal service disruption Effective headcount planning and recruitment turnaround High staff retention and HR policy adherence Responsibility: 1- Workforce Oversight Manage day-to-day workforce administration for all Malaysia-based staff, including those deployed to clients. Coordinate onboarding, deployment logistics, access provisioning, and ongoing staff administration. Ensure compliance with client site protocols and Apping’s internal policies. 2- KPI & Performance Tracking Monitor, collect, and report key performance indicators for staff across different client teams and functions. Identify underperformance trends and support improvement initiatives in collaboration with functional leads. Maintain performance records to support evaluation and workforce development planning. 3- HR Operations Management Oversee all HR administrative activities for Malaysia staff including contract issuance, renewals, and statutory compliance. Liaise with payroll providers to ensure timely and accurate payroll processing, including EPF, SOCSO, EIS, and PCB. Administer leave tracking, employee letters, claims, and recordkeeping. 4- Client Relationship Support Act as the operational liaison with client stakeholders on workforce matters such as onboarding, attendance, and performance compliance. Participate in review sessions with client leads to discuss staffing status and workforce performance. Ensure high-quality service delivery and professional representation of Apping on client sites. 5- Recruitment & Resource Planning Coordinate with internal recruitment teams to fill vacancies for client and internal roles. Participate in candidate interviews and assessments to ensure role fit and readiness. Track headcount levels, probation outcomes, and maintain accurate workforce planning data. 6- Workforce Cost & Reporting Support monthly reporting on staffing levels, cost breakdowns, bonus allocations, and workforce forecasting. Collaborate with Finance to align headcount with budgetary constraints and business goals. Highlight workforce risks such as absenteeism, turnover, or morale concerns and propose mitigation actions. 7- Employee Engagement & Culture Serve as a primary contact point for Malaysia staff regarding HR queries, support, and engagement. Promote company values, team cohesion, and a productive work environment. Facilitate employee check-ins, performance discussions, and internal communication touchpoints. Show more Show less