Requirements: Bachelor's degree in Human Resources, Business Administration, or a related field. Minimum 2-3 years’ experience in HR operations, workforce planning, or client-based service delivery. Solid understanding of Malaysian labor law and payroll/statutory processes. Strong interpersonal, coordination, and reporting skills. Able to work independently across multiple workstreams with attention to detail. Proficient in Microsoft Excel/Sheets and HR systems. Experience in BPO, outsourcing, or client workforce management is preferred. Onboarding and contract processing completed within defined SLAs High KPI compliance and improved workforce performance Accurate payroll and statutory submissions Positive client feedback and minimal service disruption Effective headcount planning and recruitment turnaround High staff retention and HR policy adherence Responsibility: 1- Workforce Oversight Manage day-to-day workforce administration for all Malaysia-based staff, including those deployed to clients. Coordinate onboarding, deployment logistics, access provisioning, and ongoing staff administration. Ensure compliance with client site protocols and Apping’s internal policies. 2- KPI & Performance Tracking Monitor, collect, and report key performance indicators for staff across different client teams and functions. Identify underperformance trends and support improvement initiatives in collaboration with functional leads. Maintain performance records to support evaluation and workforce development planning. 3- HR Operations Management Oversee all HR administrative activities for Malaysia staff including contract issuance, renewals, and statutory compliance. Liaise with payroll providers to ensure timely and accurate payroll processing, including EPF, SOCSO, EIS, and PCB. Administer leave tracking, employee letters, claims, and recordkeeping. 4- Client Relationship Support Act as the operational liaison with client stakeholders on workforce matters such as onboarding, attendance, and performance compliance. Participate in review sessions with client leads to discuss staffing status and workforce performance. Ensure high-quality service delivery and professional representation of Apping on client sites. 5- Recruitment & Resource Planning Coordinate with internal recruitment teams to fill vacancies for client and internal roles. Participate in candidate interviews and assessments to ensure role fit and readiness. Track headcount levels, probation outcomes, and maintain accurate workforce planning data. 6- Workforce Cost & Reporting Support monthly reporting on staffing levels, cost breakdowns, bonus allocations, and workforce forecasting. Collaborate with Finance to align headcount with budgetary constraints and business goals. Highlight workforce risks such as absenteeism, turnover, or morale concerns and propose mitigation actions. 7- Employee Engagement & Culture Serve as a primary contact point for Malaysia staff regarding HR queries, support, and engagement. Promote company values, team cohesion, and a productive work environment. Facilitate employee check-ins, performance discussions, and internal communication touchpoints. Show more Show less
Responsibilities Develop detailed project plans to monitor and track progress. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. Measure project performance using appropriate tools and techniques. Direct and manage project development from beginning to end. Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders. Delegate tasks and responsibilities to appropriate personnel. Identify and manage project dependencies and critical path. Plan, schedule, and track project timelines, milestones, and deliverables using appropriate tools. Develop and deliver progress reports, proposals, requirements documentation, and presentations. Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements. Develop best practices and tools for project execution and management. Qualifications Bachelor's degree in Computer Science, Business Administration, or a related field. Proven working experience in project management in the information technology sector. Solid technical background with understanding and/or hands-on experience in software development and web technologies. Excellent client-facing and internal communication skills. Excellent written and verbal communication skills. Solid organizational skills including attention to detail and multitasking skills. Strong working knowledge of Microsoft Office and project management tools (e.g., Basecamp, MS Project, JIRA). Project Management Professional (PMP) / PRINCE II certification is a plus. Benefits Competitive salary package Health, dental, and vision insurance Retirement plan with company match Generous paid time off Opportunities for on-the-job training and career advancement Job Type: Full-time Pay: ₹360,000.00 - ₹480,000.00 per year Work Location: In person
The Telephony Engineer will be responsible for setting up, configuring, and optimizing the VoIP telephony infrastructure required for the MCMC Consumer Call Centre System. This role demands expertise in Asterisk-based PBX systems, FreePBX administration, SIP trunking, IVR setup, call routing policies, and integration with CRM and reporting systems. Key Responsibilities: Design and deploy Asterisk/FreePBX systems on VMWare-based environments (on-prem or cloud). Configure SIP trunks (e.g., Twilio, Telnyx) and integrate with MCMC’s call infrastructure. Develop and optimize IVR flows, call queues, skill-based routing, fallback queues, and voicemail. Set up secure SIP communication protocols (TLS/SRTP). Integrate call handling with the CRM/ticketing system for call pop-up and auto-ticket creation. Monitor system performance and implement tuning as needed for concurrent agent load. Assist in security hardening of telephony components (firewall, fail2ban, IP restrictions). Document system configurations, call flow diagrams, and standard operating procedures. Perform testing and assist UAT teams with call simulation and end-to-end call flow validation. Support integration to MCMC’s SIEM system for call log forwarding (syslog configuration). Provide Level 2 technical support during hypercare and go-live stabilization. Required Skills: Hands-on experience with Asterisk (PJSIP, chan_sip) and FreePBX (12+ months). Strong knowledge of VoIP/SIP protocols, NAT traversal, and SIP security best practices. Experience configuring and managing SIP trunks. Familiarity with VMWare deployment, Linux-based PBX hosting (CentOS/Ubuntu). Basic networking skills (VPN, VLANs, firewall rules). Knowledge of call recording and monitoring features (Whisper, Barge, Record). Comfortable with CLI-based and GUI-based PBX administration. Familiarity with integrating telephony systems into CRM workflows (e.g., click-to-call, auto logging). Preferred Skills: Experience with Twilio, Telnyx, or other programmable SIP providers. Familiarity with Azure VM setup for telephony systems (bonus). Prior exposure to government or enterprise-scale contact center deployments. Understanding of VAPT hardening practices for VoIP systems. Show more Show less
Your main responsibilities are; but not limited to: Perform month-end closing and ensure integrity of subsidiaries’ accounting. Prepare TDS calculation and monthly TDS submission and payment. Prepare financial reports and schedules for management review, and other ad hoc reports. Responsible for preparation of monthly accounting entries and reconciliations for intercompany balances, accounts receivables and other ancillary balance sheet accounts. Prepare cash and bank reconciliations and update monthly cash flow analysis. Ensure legal and regulatory compliance with all reporting, accounting and audit requirements imposed by regulatory bodies. Assist in budget and forecasting initiatives. Responsible for liaising with external auditors, tax consultants and government authority in relating to accounting issues. Any other ad-hoc assignment as assigned by the Management. Qualifications: Candidates must possess at least a Bachelor’s Degree or Professional Degree in Finance /Accounting or equivalent. Possess strong sense of responsibility, integrity and result oriented. Excellent written and verbal communication skills in English Strong organizational skills, ability to multitask and prioritize work Ability to learn fast, execute and deliver desired results Comfortable working in a fast paced environment Candidates should have TDS and Payroll experience Candidates experienced with GST will be an added advantage
You will be responsible for designing, developing, and maintaining web applications using Angular. Collaborating with other developers, designers, and product managers to deliver robust, user-friendly applications will be a key part of your role. Writing clean, maintainable, and efficient code for both the backend (Ruby on Rails) and frontend (Angular) will be essential. You will also need to implement APIs, integrate third-party services, and perform testing (unit, integration, and end-to-end) to ensure the quality and performance of applications. Troubleshooting and debugging applications to resolve issues and ensure smooth functionality will be part of your daily tasks. Additionally, participating in code reviews and providing constructive feedback to other team members, staying updated with emerging trends and technologies in both Ruby on Rails and Angular ecosystems, optimizing performance and scalability of applications, and documenting and maintaining technical specifications and project details are all important aspects of this role. To qualify for this position, you must have a Bachelor's degree in Computer Science, Information Technology, or a related field, along with 2+ years of experience in frontend development using Angular. Proficiency in working with RESTful APIs, understanding of MVC architecture, strong knowledge of HTML5, CSS3, JavaScript, and TypeScript, experience with database systems such as PostgreSQL, MySQL, or SQLite, familiarity with version control systems (especially Git), understanding of Agile development methodologies, strong problem-solving skills, ability to work in a team-oriented environment, and excellent communication skills (both written and verbal) are required. This is a full-time position with a morning shift schedule. The job type is full-time and the work location is in person. As part of the application process, you will be asked questions about your expected salary and notice period, as well as the number of years of experience you have in Open project integration.,
As a vital member of the team, you will be responsible for coordinating with HR and other departments to track changes related to personnel, including new hires, terminations, promotions, and salary adjustments. Your excellent communication skills and attention to detail will ensure the smooth flow of information across various departments. In addition to personnel coordination, you will also play a crucial role in cost allocation and reporting. Your ability to analyze data and generate insights will contribute to informed decision-making within the organization. Your keen eye for detail and strategic thinking will be valuable assets in this aspect of the role. Ensuring compliance and maintaining accurate documentation will be another key aspect of your responsibilities. You will be expected to stay updated on relevant regulations and guidelines to ensure that the organization operates within the legal framework. Your meticulous approach to documentation will help streamline processes and maintain records efficiently. Overall, your role will be instrumental in supporting the organization's HR and operational functions by managing personnel changes, analyzing data for insights, and ensuring compliance with regulatory requirements. If you are a detail-oriented individual with excellent communication skills and a proactive mindset, we encourage you to apply for this position and be part of our dynamic team.,
You will be responsible for designing, building, and maintaining automated workflows using tools such as n8n, Make, Activepieces, Windmill.dev, or Coze. Your role will involve integrating APIs, databases, webhooks, and third-party services into workflows. Collaboration with cross-functional teams to understand automation needs and effectively translate them into efficient workflows will be a key aspect of your job. Additionally, you will have the opportunity to build and experiment with AI-powered flows using tools like LangChain, Flowise, or CrewAI. Testing, debugging, and optimizing workflows to ensure performance and reliability will also be part of your responsibilities. Documenting workflows, processes, and key automation logic for internal knowledge sharing is essential to facilitate seamless workflow management. The ideal candidate should have hands-on experience, whether through projects, freelance work, or personal initiatives, with at least one of the following tools: n8n, Coze, Make (Integromat), Activepieces, Windmill.dev, LangChain, Flowise, or CrewAI. A basic understanding of APIs, webhooks, and JSON is required, along with knowledge of workflow logic including triggers, conditions, loops, branching, and scheduling. Moreover, familiarity with integrating Software as a Service (SaaS) tools such as Slack, Gmail, Notion, and Airtable is beneficial for this role. A strong analytical and problem-solving mindset is essential to effectively tackle challenges that may arise during workflow automation. The willingness to learn and adapt to emerging tools and frameworks is crucial to stay updated and enhance your skills in this dynamic field.,
Key Responsibilities: Manage office supplies and inventory Handle incoming calls, emails, and visitors Organize and maintain files and records Coordinate meetings and appointments Assist in preparing reports, documents, and presentations Support other departments with administrative tasks Ensure cleanliness and order in the office environment
Role Purpose Provides hands-on technical support, maintenance, and upgrade services for a VMware-based cloud platform, ensuring system stability, optimal performance, and rapid issue resolution. Key Responsibilities Technical Support & Troubleshooting Respond to technical queries and support requests promptly. Perform software upgrades, diagnose issues, and implement fixes. Collaborate with vendors and internal teams to resolve complex problems. Patch & Upgrade Implementation Install and configure patches and updates for VMware systems. Monitor and optimise system performance. On-Site & Remote Support Provide technical assistance during operational hours as required. Ensure smooth delivery of maintenance services with minimal disruption. Documentation Maintain logs of technical activities and incident resolutions. Document upgrade procedures and configuration changes. Qualifications & Experience Bachelor’s degree or higher in Computer Science, Information Technology, or related discipline. Minimum 3 years of experience in IT implementation or service support for VMware or similar virtualisation technologies. Preferred Certifications VMware Certified Professional – Data Center Virtualization (VCP-DCV) VMware Certified Professional – Network Virtualization (VCP-NV) VMware Certified Professional – Cloud Management & Automation (VCP-CMA) Skills Proficient in VMware ESXi, vCenter, NSX, and vRealize. Strong troubleshooting and analytical skills. Familiarity with server hardware, storage, and networking. Ability to work independently and as part of a team.