Job Description
Required Skills:
Audit Management, Business Process Improvements, Data Modeling, Governance Management, Information Systems Strategy, Quality Assurance (QA), Stakeholder Relationship Management
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Secondary Language(s) Job Description:
PDF & Electronic Signatures Specialist
Specialist, Technical Support
Information Technology / TIO & E / Global End User Services
The Opportunity
Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.- Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
- Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.
Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.
Role Overview
Under the direction of the Product Manager, this role will encompass engineering and delivery of enterprise solutions for PDF and electronic signatures. This role is critical in shaping the infrastructure and solution delivery aimed at enhancing the overall experience of our services. This position requires an individual who can execute delivery of the product roadmap as well as resolution of technical issues. The ideal candidate will possess a global mindset and demonstrate an ability to collaborate effectively with international teams and business units. The role will be an integral part of a high-performing global team and requires an individual who excels in relationship and process management across various areas within a highly regulated pharmaceutical setting.
What will you do in this role
The role demands a technically proficient, resourceful, and self-motivated individual who possesses a keen attention to detail and the ability to prioritize tasks effectively, even under significant pressure. This person will also need to demonstrate exceptional problem-solving skills and a strategic approach to tackling complex technical challenges.
This position offers a unique opportunity to operate in a dynamic environment where the development and maintenance of new processes for sustaining the computing ecosystem are critical.
Primary job responsibilities include:
- Engineer, manage and test electronic signature enterprise applications.
- Manage, test and release Adobe desktop enterprise application for packaging and deployment.
- Manage the baseline configurations for electronic signatures.
- Test new feature releases in lower and production environments.
- Maintain records of configuration changes, tests, and releases.
- Drive vendor escalations and work closely with internal stakeholders to drive issue resolution.
- Work with end users, business areas and other stakeholders.
- Own third and fourth level support to identify root causes and develop strategic solutions for requests, change process requests (CPRs), and outages
- Prepare technical documentation, processes and procedures.
- Execute global standards, policies, and Service Level Agreements (SLA) for the product and ensure adherence to policies.
- Communicate technical information clearly to non-technical audiences.
- Support onboarding and enablement of users for electronic signature tools.
- Document common issues, resolutions, and user guides to improve self-service and reduce ticket volume.
What should you have
We are seeking professionals with the following qualifications, skills, and experience:
Education Minimum Requirement:
- Bachelor’s degree or relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience.
Required Experience and Skills:
- A minimum of 4 years of hands-on experience in engineering electronic signature enterprise solutions.
- A minimum of 4 years of practical experience in engineering and supporting Windows, and Mac environments in large enterprises.
- A minimum of 3 years of practical experience ensuring solutions are engineered with security compliance, governance adherence, and standards in large enterprises.
- Proficiency in documenting and maintaining Standard Operating Procedures, Work Instructions, and System Development Lifecycle Management processes.
- Extensive technical troubleshooting capabilities.
- The ability to effectively communicate with various project stakeholders, including leadership, business customers, team members, and other IT colleagues.
- Strong intellectual curiosity and a demonstrated capacity for professional growth.
- Good understanding of document workflows.
- Exceptional technical and analytical skills with the capacity to swiftly assimilate new technologies.
- Ability to write technical documentation.
Desired Experience and Skills:
- Ability to take initiative and function with minimal supervision in a highly demanding environment
- Work experience within the biopharma industry and/or other regulated environments
Who we are
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people
who are battling some of the most challenging diseases of our time. Our team constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
#HYDIT2025
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
12/5/2025
- A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID:R374473
