Specialist - IT

The position is responsible for managing and supporting key enterprise application systems critical to business operations. This role will focus on ensuring the performance, security, compliance, and continuous improvement of systems including SharePoint, LSCM Tyre Order Management System (Helix 2.0), HR EES, Concur, and other core platforms related to audits, IT financials, budgets, and recharges. The role will also serve as a liaison between business users in the Group Companies and regional/global IT teams.

Key Responsibilities:

1. Application Management

• Oversee day-to-day operations, configuration, and maintenance of enterprise applications including:
• SharePoint (document management and collaboration platform)
• LSCM Tyre Order Management System (Helix 2.0)
• HR Employee Engagement System (EES)
• Concur (travel and expense management)
• Monitor application performance and ensure system availability, reliability, and security.
• Coordinate enhancements, upgrades, and patch deployments with relevant stakeholders.

2. User Support & Training

• Provide guidance and support to business users, escalating complex issues to regional IT support teams when needed.
• Conduct user training and prepare user guides and documentation to improve adoption and efficient use of applications.

3. Audit & Compliance

• Ensure application systems adhere to internal controls and audit requirements.
• Coordinate with internal and external auditors to facilitate IT-related audits and provide necessary documentation and support.

4. IT Financial Management

• Assist in managing IT budgets and expenditure tracking for applications and services.
• Prepare recharge summaries and coordinate cost allocations with finance and relevant departments.
• Support cost forecasting and reporting for annual budget planning.

5. Project Coordination

• Support the planning and implementation of system improvements or new application rollouts.
• Collaborate with cross-functional teams, vendors, and regional/global IT for successful delivery of IT projects.

6. Continuous Improvement

• Identify opportunities for process automation and system optimization.
• Stay up-to-date with new technologies and best practices relevant to assigned systems.
• Responsible for J-SOX compliance and take remedial actions to close any gaps as identified in the audit reports, including annual testing, documentation, etc.
• Provide effective support on IT mid-term and annual business plan including IT budget, resources, etc.

JOB REQUIREMENTS

• Engineering Degree in Computer Science / Information Technology / Computer Engineering or its equivalent
• Min 5 years of relevant working experience in software project management and software development and system implementation.
• Hands-on experience with SharePoint, Tableau, ERP/Order Management Systems, HR systems, and financial tools such as Concur.
• Strong understanding of IT compliance, audit standards, and budget processes.
• Excellent problem-solving, communication, and project coordination skills.
• Proactive, analytical, and customer-service oriented mindset.
• Willing to take new initiatives to deliver results.
• A team player and being able to work independently.
• Good English communication skills
• Working experience in Japanese company would be a definite advantage.