Manager - IT Infra Operations

Key Areas

Leadership & Development:

• Lead and manage a team of IT infrastructure professionals, including network engineers, Data Centres systems administrators, and support staff.
• Provide guidance, support, and professional development opportunities to enhance team skills and performance.

Communication & Presentation:

• Excellent communication and presentation skills

Resource Planning:

• Oversee resource allocation, project assignments, and workload management to ensure effective utilization of team members and timely project delivery.

System Design & Architecture:

• Develop and implement IT infrastructure strategies and architectures that align with business goals and support growth and scalability.
• Design and oversee the deployment of servers, storage, network devices, and other IT infrastructure components.
• Undertake IT Security Operational tasks in guidance and accordance with Organizations IT Security Strategy and guidance of IT Security head
• Managing the Cloud based and On-Premise Data centers.

Project Management:

• Manage IT infrastructure projects, including upgrades, migrations, and new implementations, ensuring they are completed on time, within budget, and to required specifications.
• Develop and execute project plans, timelines, and budgets, coordinating with other IT teams and stakeholders as necessary.

System Maintenance:

• Oversee the maintenance and management of IT infrastructure systems, including servers, networks, and data centers.
• Implement and manage routine maintenance tasks, such as patch management, backups, and performance tuning.

Incident & Problem Management:

• Handle escalated support issues, ensuring prompt resolution and minimal disruption to business operations.
• Develop and implement strategies for proactive problem management and risk mitigation.

Compliance & Governance:

• Ensure that IT infrastructure complies with relevant regulations, standards, and organizational policies and IT Security Standards.
• Maintain comprehensive documentation for infrastructure configurations, procedures, and compliance requirements.

Vendor Coordination:

• Manage relationships with external vendors and service providers, including negotiating contracts and overseeing service delivery.
• Evaluate and select vendors based on their ability to meet business needs and deliver high-quality services.

Budget Management:

• Develop and manage the IT infrastructure budget, including forecasting and controlling expenditures.
• Identify cost-saving opportunities and optimize resource utilization to ensure efficient use of financial resources.

• Years of work-experience: 10+ years preferably in FMCG/ Manufacturing/ Automative / Retail industry/ IT Services Industry
• Educational qualification: B. Tech./ B.E. Preferable in Computer Science
• Strong Organization Skills and detail oriented with abilities to handle multiple priorities
• Excellent written and verbal communication skills
• Must have proven abilities to support multiple projects on an aggressive timeline
• Positive Attitude
• Ability and willingness to learn
• High level of integrity, respect for others, persistence, and passion for success
• Language proficiency: English is mandatory (other language(s) are added advantage)